Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone got cut off because they said my credit card is invalid when it's good until 08 25, now I can't get anything done on this site. How to fix the problem without getting a new phone provider
Hi,I selected an esim but my Pixel 3 is not compatible with that. I ordered a sim card but the service activation still uses the esim card and fails.I try to submit a ticket but the authentication fails somehow.Can someone help to open a private tick...
I recently upgraded 3 accounts from 3g to 5g and the third one did not work. I got billed for all three. I can't seem to open a ticket. Can a CS_Agent agent or someone other help me ?
I just referred a friend to PM yesterday but I don't see any indication that them or I received any bonuses for the referral. I don't see any extra points and they don't see any bill credit. Does it appear on the second subscription cycle?
I have one account and they have been billing me for months for three accounts. How do I get to talk to someone to get a refund? and stop this for next month?
If I change plans do I keep my rewards?
Hi Public mobile,Since I lost my mobile phone and I couldn't get my log-in code.
Hi I am trying to activate a new eSim but it showed me an error and asked me to community service. Kindly help.
Can I toss my sim/public mobile sim into one of those 4g tablets? Sorry can't find a support thread on the subject. Big hands/small phones incase your wondering
I have 300 minutes for international calls, why does it say you dialed wrong number, yet the same number works on my other phone
Hi there. Just ported my number for an e-sim. I was told there was an error and I should contact public mobile. Please help me out.
So, I had to replace the defective sim card I was sent upon sign-up, and I can't get a ticket submitted for a $10 refund.I've deleted the data and cache, I've restarted my browser multiple times, I've used a private window. ERROR: XXX is all I see.Ho...
How do I get this dealI am with public mobile can I still get the deal
Hi, today I ported my number out of Public Mobile, and now I'm unable to sign in. However, I can still reset my password. I just wanted to confirm whether my account is canceled for good, or there are website issues because I want to make sure I don'...
Hi, I want to add my friend’s referral code to my account. I joined Public today. @CS_Agent
I have never been able to use the app after downloading app first screen (already have an account) hit the log init comes up with a lock and IS.COM in the header and a blank page iPhone 2020 Se 2nd gen
I have been with Public for over a year using a number given to me by Public. Then we decided to end our land line (Telus), and port that number to my cell. I started that process this morning, and am regretting doing this on a Friday... I understand...
I am not able to receive the 6 digit security code to the phone number I provided
My phone cannot connect to a public mobile network, the network is unavailable what should I do.
Hi .. Im a new to Public Mobile (coming from years with Zoomer Wireless). I just signed and started the port (I entered Cityfone and my IMEI) ..then about 15 minutes later, I received a text from Public stating "We're having issues transferring you ...
why is it that when i try to sign into my account on the app that my secondary account is loading instead?
Hello,I got my sons Public mobile sim cards and have been customer for a few years now. We had to change sim card for one of my son`s and now we are stuck with an extra unused accoun with an unused phone number yet being charged. How do we cancel t...
I sent a message to CSA regarding my wrong Add-On to be canceled and refunded to my credit but I haven’t received anything from them yet.
Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how
iPhone 5S, new SIM, have account, paid CAD15 service, PM App installed, loaded many times only blank page to eversafe.id.telus.com, cannot activate my phone/sim.
I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.
Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.
I created a public mobile account and ordered a sim card. I stopped the activation process to wait for my sim card, which never came. I now went to log in to see if I can try and contact someone, but when I log in, it takes me directly to the "resu...
I never activated my account and public mobile still charged me. How do I get a refund.
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