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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old Number

Please how do I get my public mobile old number back? it says it's no longer in service. I think it's been more than 90 days since I last used it. Is there any way to get it back? Thanks

Referral code

I forgot to use my friend’s referral code when I activated account - can I add now?

Subscription offer SMS

Hi I accepted a new offer for a subscription sent to me by SMS. i replied YES but it doesnt appear on my account as the upcoming subscription. When will it appear?

No service

Just signed up for a new account. Not getting any service. Unable to post a request for help in the app. I just keep getting caught in a loop … sign in, request help, sign in, request help, etc. My number has been ported from Virgin, but I’m unable ...

Port in my number to a new carrier

Hi, I will have to transfer my number to another carrier now and when they trying to port in my number, shows this number not able to port in to another carrier. Can any one able to help me with this? I am waiting online, any CSA available now to cha...

Problem with the monthly package

I already paid the 15$ subscriptions last month, this month I found out that they cut the price of more than 15$, I really don’t know what happened and I need an explanation please.

My Bill

My phone tells me I have used up all my minutes and I cannot make an outgoing call. YET I am seeing my bill say I am regularly making calls to the same number which I am NOT, as well as other random numbers - how can I be doing so if my minutes are u...

Referral

I just setup my step daughters plan with public and for some reason didn’t notice and forgot to add referral. Any way to do this now? Just setup about 30 minutes ago

How to reconnect to old nickname?

It's been a year or two since I've logged into the Community section, and today it prompted me to specify a nickname. I was using Traycer before, but it said that name was already taken (yes, by me!). I've resorted to using Traycer2 for now, but it w...

Referral Code didn't work

I applied this referral code when activating a line but I didn't receive $10. ******update by Softech: Referral code removed

Purchase 3GB with my points say it was redeem but I never got my data

Need help getting my data

Resolved! $26 4G plan with 15GB data

I received the following offer via text and accepted it. I then received a confirmation text that the offer would be added to my account and take effect on my renewal date.When I look at my account, it still shows my current plan on my renewal date. ...

Resolved! number porting problem.

I was trying to transfer my number to public mobile, but I don't know why it is not working. I replied the 'confirmation message' from old provider and confirmed with them that I am not with them now.The mobile app tried to activate the eSIM yesterda...

Data usage - txts 75 / 95 / 100 at 2:55AM/3:27AM/3:38AM. Usage on public mobile shows 120MB at 3:38

My 12GB of data is used up - reup is April 7. I received txts at 2:55AM/3:27AM/3:38AM showing 75/95/100% used. The public mobile usage from the add-ons shows 120MB used at 3:38am, the rest of the entries on previous days show a few MB here and ther...

trying unsuccessfully to change to a new subscription plan

hello im currently on the $29/month 10GB plan, and i'd like to change to the current promotion of $29/month 20GB plan. I'm having difficulty doing this. Please help. thanks

Phone number transfer

I realized that the phone number wasn't ported from the other company because I didn't answer that confirmation text message. I reached out to the old company and was able to confirm. Now I need help from PM to complete the porting process from the o...

how to change payment to a new card

Hello, and thank you for taking the time to help me.I received a new credit card and would like to switch to the new one, but I am having difficulty doing so. Please help me locate where on the app I should go to find the current credit card numbers ...

Outage Mobil Network for public Mobile

Is the mobile Network is working for you? Montréal area.

International Text Balance

Good Morning -I'm not understanding the information given:55 used-54 left.Could you please clarify?Thank you.

Resolved! Transfer Number

I cannot transfer my public mobile phone number to a new carrier My phone was lost along with the sim; i have a new sim and phone and have tried to transfer my old number from Public to the new carrier. I am not able to receive an SMS to validate as ...

Resolved! Purchasing a second sim card

I have purchased 1 sim card but want to add a second to same account?

No response from @CS_Agent after 4 days?

Hello,I'm unable to log into My Account page, it takes me to a pre-activation page. I'm looking to pay my bill. When I try to go to the support ticket page I get a "this page cannot be found" response. I've tried multiple browsers, clearing cache, in...

Resolved! Upgrading a plan on renewal date

I've just requesting an upgrade on my renewal date. I paid the full amount of the monthly charge. As yet I've not received any notification of my upgrade or payment. How can I check that this upgrade will happen? Emily

Re: how to get a refund from Public Mobile

Hi, Please let me know if it was possible to get refunds from Public mobile? I transfer my number to another provider but they still charged me today another month

I can't change my Public Mobile bank account card information

I can't change my Public Mobile bank account card information. I keep getting this message. Sorry, we’re not able to process this request at this time. Please try again later. I keep trying but I get the same message. Trying for a week or so.

Unblocked number unable to call

I accidently blocked a contact and unblocked them but their calls won't go through. It doesn't go to voicemail or anything, it just doesn't allow the call to go through at all.I removed contact, powered off phone, cleared phone cache and cleared data...

New subscription

The new plan offers that 29/month gives you unlimited phone etc but says 20GB, is that 20GB every month or 20GB total for the 90 days?

My referral wasn’t confirmed

My wife signed up with PB yesterday using my referral code.I don’t see my referral in my account page. How to fix this?tx

Says I need US Roaming

When I try to make a local call it says I don't have US Roaming on my plan. I'm not in the US I'm in Canada and I've made these calls many times prior to yesterday.Yesterday it also said I had no plan. My plan isn't up until March 4th.Umidigi Bison X...

Subscription

How long as the website been down?