Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25388 Views
  • 183 replies
  • 26 Bravos

Data Add-On

Hi.  Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

NLer by Great Neighbour / Super Voisin
  • 327 Views
  • 6 replies
  • 0 Bravos

Porting

I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful.  I one can call me   There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pl...

Trachel by Good Citizen / Bon Citoyen
  • 636 Views
  • 17 replies
  • 0 Bravos

Email Address is invalid

My fiance signed up for Public Mobile a few months ago but just recently tried to log into her account to change her long distance minutes. It tells her that her email address is invalid. This makes it impossible to log into her account and therefore...

Lloyd3 by Great Neighbour / Super Voisin
  • 518 Views
  • 10 replies
  • 0 Bravos

Resolved! Question About Referring and Number Porting/SIM

My mom, and grandmother want to switch to Public Mobile to save-up a bit on their monthly expenses.How does the referring process work nowadays? Do we just go on the website and follow the sign-up process and there will be a referral code field avail...

QekaQ by Good Citizen / Bon Citoyen
  • 427 Views
  • 6 replies
  • 0 Bravos

Data not working

Hi... I have a new sim card and just switched from Bell to Public Mobile , my phone is Bison X10Pro and I can't receive data

BillG1 by Great Neighbour / Super Voisin
  • 741 Views
  • 16 replies
  • 1 Bravos

not able to get my payment done for the next month

2 days back my phone stopped working(network and data). I was not able to make any calls or have internet access. Now I logged into my account to see the reason and came to know my subscription is over( not sure why) but when I am trying to pay for i...

ashutoshbawa by Great Neighbour / Super Voisin
  • 279 Views
  • 5 replies
  • 1 Bravos

sim card

i just ordered a sim card, but changed my mind and want to cancel the order. How do I do that

kk1997 by Great Neighbour / Super Voisin
  • 337 Views
  • 8 replies
  • 0 Bravos

Plan change

Hey, my account is currently suspended, wasn't money in my account for plan. My question is, I'm trying to change my plan to the 15$ plan as times are tight right now. When I try to change to that plan, due to no funds being in my account it prompts ...

JAO by Great Neighbour / Super Voisin
  • 291 Views
  • 6 replies
  • 3 Bravos

?

I'm using a plan for 30 gigas and 40 bucks. But it changed to 15 gigabytes this month.What's the matter?

Benhe by Great Neighbour / Super Voisin
  • 311 Views
  • 6 replies
  • 0 Bravos

Change Plan on Renewal Didn't Happen

Hello.  I'm a little annoyed.  My request to change plans upon renewal didn't happen.  Now I need to pay extra this month.  Is there some way my account can be looked at and I can be refunded for the charge that I received to the lesser plan?  

LSwinnipeg by Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 1 Bravos

My account been charge Twice for the month of july

 my account from the bank statment show a charge on the 4th of July from PublicHowever the month of july charge is shownv on the 29th of june . Other charges are as follow:the month of June, charge in may 30ththe month of may charge on the 1st of may...

BB15 by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage confusion

Sometimes I think my middle name is confused....anyway here goes...Looking at my account overview, Data Usage  says:  1.5GB at 3G Speed /90 Days - 0 left.  However on the right side under Add-Ons Usage, I see  .85 GB Data Left1.5 GB Data Left200 MB D...

gorf1923 by Great Neighbour / Super Voisin
  • 403 Views
  • 6 replies
  • 1 Bravos

Poor reception

We live in N3T. We both have PM, different phones but same poor coverage, no more than 1 bar. We apparently have 3 towers near us and no Telus outage report. Does anyone else have same issue in our area?

Nocall by Good Citizen / Bon Citoyen
  • 427 Views
  • 10 replies
  • 0 Bravos

Resolved! Needing more data this month

Hi,I am a subscriber to public mobile (ever safe) for telephone calls and cellular data. This month I have used up 98% of my available data so far. Since I need to use more than 2% of the 1024 MB that my subscription allows,  I am wondering if there ...

Pikachu1 by Great Neighbour / Super Voisin
  • 405 Views
  • 11 replies
  • 0 Bravos

At wonderland. But marked as Roaming

I'm at wonderland, calling someone else on wonderland. Marked as Roaming. But my data works.Already reset my phone and the network. Help! We need to find the rest of our party (who is also on public) 

Andii by Great Neighbour / Super Voisin
  • 388 Views
  • 7 replies
  • 1 Bravos

Intermittent text delays and call reception issues

Just wondering if anyone else has been having any intermittent issues with texts being delayed and also any reception issues. There have been times where text messages both incoming and outgoing have been delayed up to 15 minutes. Also when on a phon...

SteveC83 by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Payment

On the 9th of June 2023 I paid 44.20 twice that should have paid me till August 9th....I confirmed with my bank that the 2 charges were taken from my account....I now find my phone suspended as my plan did not renew....something is not right and I am...

Nightryder65 by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 1 Bravos

43$ Canada-us plan

Does this mean I can call and use data in the USA ?  It’s says Canada-us data and it says Canada-us calling 

Not receiving calls/text outside of CA/US

I have a data plan for the country I'm in with another provider and I have my Public Mobile # as the default voice line on my iphone both sims are on and data roaming is on for the PM line I've also tried using PM as the cellular but still nothing co...

novatrooper by Great Neighbour / Super Voisin
  • 285 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.