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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment- *611 Not Working

Do vouchers still work? About to make a payment, but *611 not working.

no service

i still have no service… shld have been ported from virgin to public… chat no help at all and link to submit a tkt not workingeven codes need to be requested twice! so annoying

Unable to submit a support ticket through virtual assistant!

Hi, can someone please try to see if you can successfully submit a support ticket through the virtual assistant plus select where it says click here in the virtual assistant to see if it opens to send a private message to CS_Agent instead of it openi...

failed phone call

when phoning 1 particular number, I get "HB1 - your call cannot be completed"the person can phone me, but I cannot call them???

Enhance the "Create New Message" form (for Private Messages)

I recommend the following changes:Modify the "Send to" field to include a drop-down menu with options for selecting the relevant department and/or specific user to send the message to.Consolidate all new tickets into a single thread, rather than crea...

activate

cannot download app on my phone, need to activate my sim card. how do i do this now?

Resolved! How do I talk to a human and not a chatbot about my services?

SOS no service

@CS_Agentim having issues transferring my phone number over and getting the e sim to work. I replied YES to my old carrier and then 20 minutes later I lost service and still done have any. Its been 2 hours since I started and still have no network co...

Help with community account linking

Lost sim

My boyfriend has lost his phone (and SIM card) and needs a new sim (with the same number and phone plan) to put in his new phone. He can not sign in to his public mobile account because they ask for password sent to his phone that he does not have. ...

Resolved! New account-Not needed

Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.I had to create this new nickname before I was able to ask a question. Please how do I access my previous ...

Can't log in (lost my cellphone)

Hi,I had to create a new account to post this. This is not my usual Public Mobile account.I lost my cellphone about 3 weeks ago. Still waiting for your card SIM to arrive. The 10 open days did past, still not received it. I want my SIM card or a refu...

Setting physical address for moving?

Good day,I've noticed the new interface doesn't provide for a physical address.Where can I set my new address when I move this summer?edit: found it actually: Profile --> Edit Namethanks in advance

Plan clarification? $65 5G plan + bonus data

$65 5G plan: 25gb + 25gb bonus dataWill the 25GB + 25GB be still valid after 3 months? Can I keep the promo for as long as I pay for it each month?Btw, it looks like this bonus is for all provinces, except for Quebec?thank you in advance

Accidently purchased wrong add ons

@CS_AgentI accidently purchased wrong add on. I actually wanted to purchase Data add-ons but I mistakenly selected US Talk Txt (15d). I need help to get it fixed. How can I do that?

Cannot make or Receive calls

I cannot make or receive calls. When I make a call it says "your call cannot be complete as dialed" and when someone tries to call me it says something about roaming fees. I have auto payments for my plan but my April payment hasn't showed up on my c...

Unable to submit a ticket

Trying to submit a ticket, system seems down - Please help! Been trying all month to get issue resolved without any luck!

Resolved! Data is not working with the new Deal 20G for 39

@CS_AgentHey!I have changed my plan and since today (renewal day) my data is not working although it shows in my account like everything is fine! I have tried all suggestions by chatbot (APN, resetting network, etc) but still not working!PS.: I haven...

Plan description

My plan description is incorrect.

Resolved! Emergency alert

This may have been asked before , but I noticed in Nova Scotia .. my public mobile line doesn’t receive emergency alerts about evacuation (wild fires) , that my Telus lines and Koodo line does …is this normal , or do I need to subscribe to those ale...

Resolved! Chatbot claiming I don't have a card registered when I do

I've tried other cards, I've tried other browsers, I've tried clearing my cookies. The bot will not see that I've registered a credit card. I clicked Payments -> Manage Subscription -> Manage Payment Method with 3 different credit cards and the bot c...

Resolved! Porting number problem

When activating the subscription I accidentally let the activating time out and it didn't properly port my number nor did it give me the option to set up esim. My service is still active with Bell. Can someone reach out to help fix this?

Resolved! purchasing a minute card

i went to walmart in salmon arm tonight may,30.2023 and was told they no longer sell minutes for public mobile why and where also can i get them?

voicemail

i rarely check my voicemails but it shows i do call it or check it multiple times a day does that get taken off my 100 minutes on my phone plan ?

Payment wont let me pay

It wont let me do auto pay

Resolved! Opted to change plan to new $39 promo at upcoming billing cycle -- it didn't

Has anyone else experienced this glitch where you've opted to convert to a new plan at your next billing cycle, only for it not to reflect and keep you on your old plan? I've checked the website daily since last Thursday to see if my "upcoming subsc...

My Account, Community

Despite making my laptop and tablet Trusted Devices, I have to enter a code to sign-in every time.Made this new account, as my original Community Account did not link to my new Eversafe. I clicked Bravo on that post to add me to the list . Do I also ...

Resolved! Promotional offer not given

I switched to Public Mobile on a $40/month for 15 gigs, with an additional $10 points given per month for a full year, but after the first month ($30 plus tax), I got charged $40 plus tax, with no points given. Anyone have the same issue? Was I readi...

Can I recover my lost voicemails in Febuary?

@CS_AgentI saved them and the saving expired after 10 days. I really need them for important reasons.

Turn off auto pay

How do I turn off auto pay for my credit card?

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