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hello im currently on the $29/month 10GB plan, and i'd like to change to the current promotion of $29/month 20GB plan. I'm having difficulty doing this. Please help. thanks

i am a koodo customer and yesterday i bought a public mobile sim card, i anwsered all the questions for switching over and tried to do the phone number transfer. this morning with my new sim card in my phone from public mobile it says i'm not registe...