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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Can’t make or receive calls

I changed number two times

Resolved! Texting

Just bought Ulefone 16 Note Pro, cannot send or receive Photos/pics when texting! Works fine with email! Any suggestions, please.

Service Not Working

Hello,I switched to Public Mobile with a eSim a month ago and service is not working properly.I cannot receive ANY calls or texts from others.However, I can call others but NOT text.Please help

APN Settings for Umidigi A11

Hi. I've changed my APN settings according to the Public Mobile site and still cannot receive or send photos. Does anyone have any suggestions?

Resolved! Promotion $29 20GB

A new user is going to sign up with Public Mobile and will be choosing the $29 20GB service which is a promotion right now.They are wondering if this is a plan that at some point in the future (ie after 90 days) will expire on them and they will be f...

Resolved! Transfer phone number

Hello, I would like to transfer a phone number between two different public mobile subscriptions. How do I do this?

Resolved! Switch from iPhone 4 to iPhone 6S

I have a Public Mobile account, and am changing phones; I understand that I will need a smaller SIM card for the 6S. Does anyone have suggestions for the steps I need to take to arrange this?

Resolved! Can't activate eSim

@CS_Agent I'm trying to port my number over from Virgin, I'm getting an error that I can't activate the eSim. Please help!

$29 for 20gb plan how to contact support?

Hi All, how do i contact agent to ask for plan change?

Resolved! Compatibility: Moto Edge 2023

Hello,I've previously used the site(s) recommended to check bands but found out my apparent perfect current phone actually isn't so perfect with public (Telus store purchased moto edge+). Because of this I'm kind of leery and figured I'd ask here inc...

Resolved! Transfer and accounts

I currently have three cellphone numbers with one account (in my name and my email) with a different carrier. Can I transfer all three numbers to PM and then split them into two or three separate accounts (for myself, my wife, and my son)? Can I do t...

Number not in service message when all is current

I was calling my husband towards the end of last week and I got a message that his number was not in service. Tried again and it was fine. This weekend my Dad experienced the same when calling my number on two separate occasions. Has anyone else be...

Great deal offered

I received a text about the great deal of receiving 15GB at $26 per month. My wife also has account with you but she hasn't received a text about the offer. We both wanted to accept the offer. Today is the last day of the offer

How long before i get text from old provider

Resolved! updated my credit card and now I don't see the auto payment option

I got a new credit card and forgot to update my account. Today I got an SMS about it and updated my details, but now I'm not seeing the auto renew option with the $2.00 discount. Will this update next month? I've been a member since 2020.

Public Mobile disabled my account with no way to restore access or port out my phone number.

It all started when Public Mobile double charged me.I was unable to contact Public Mobile. The ticket submission page referred by the chat bot is permanently error 404.I won the chargeback case with VISA as it was obviously a double charge.I received...

Cancel the phone plans

how can I cancel the phone plan? Public mobile suggests to buy their plans and I didn't even see the "payment" tab to cancel the plan.

double charge

2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the $39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem ...

Ticket link not working

I am trying to submit a ticket however the link will not work . @CS_Agent

Resolved! CANADA-US

Going to be traveling from Ontario, Canada to the US for a month. If I switch carriers (from Virgin to Public) and choose the current CANADA-US plan for $65 (https://subscribe.publicmobile.ca/en/on/activation/plans/60GB-5Gspeed1), knowing I need to t...

Resolved! suoport for me 29$ / month for 20G

I have been using mobile public for a long time, but now I really need to use the 20G data package (for newbies), I often work on the road, need data for directions, exchange jobs online, ... so I can give I prefer to use this package (29$/month) to ...

Insufficient Funds

Hello,My account appears to be suspended as my data and phone stopped working. I had insufficient funds in my account yesterday when the payment was attempted to be taken for the next month. The money is there now but I cannot figure out to get the...

Resolved! How can I get access to payment history of 2022

Hello,Could anyone help with my cellphone bill of 2022 (March/April 2022)?Thank you.Jenny

Resolved! Promotion off 15gbs data on 4g

I received the offer by text for 15gbs of data on 4g . I replied YES but shortly after replied Cancel..can I reply YES again and still get it?

Resolved! Transfering rewards

Good morning community,Just curious, can we transfer our rewards to other PM members??

I received a text msg this week, a great deal of 15GB of data at 4G sppeds of up to 100mbps for $26

it sounds great. is this true? Thanks, Jimmy

Resolved! If I get US roaming add-on, can I call Canada from the US?

Hi,Planning to travel to NYC and I would like to buy the US talk/text roaming package. While in the US, can I phone Canada? and of so, will there be any extra charges?Thanks