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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription not activated

I am stuck at step 6. It shows subscription not activated. Can somebody help me?@CS_Agent

Phone cannot connect to 5g at all

Got a 5g plan two days ago and finally got ported over. After the port was able to 5g network but as time went on, it was flipping back to lte quite often. Now the phone won't connect to 5g at all despite the fact that my settings on my s21 ultra is ...

PM Rewards - pre 2022 points program

Hello:My wife has a very basic plan because she hardly ever uses her cell phone. She pays $15/month but she is charged only $11 because she get a total of $4 credit every month. She is still on the pre 2022 Rewards perks.My question is this: if she d...

Old PM number back

Good morning everyone,I'm with public mobile over 4 years now but because the issue, I missed my payment. they cancelled my subscription so I order a new SIM in hope I will be able to get my number back (I have everything tide to it).But I'm now in n...

Resolved! Re-activating my account

My phone account with Public was coming off my account every month as requested. Then , it wasn't for some reason. I don't know what happened. I want to re-activate my account and sign up for a plan that is paid monthly. I have been having trouble do...

No sms or voice calls since porting my number

I recently signed up a new account with PM and ported my number. Since then sms texts and voice calls have not been coming through. PM sent me a message saying that i had entered an incorrect ESN/MEID. I have tried contacting @CS_agents but no one ha...

Overcharged

Its seems like I should be charged $94.92 but I was charged $100.57. Can this be explained please. Is this an error. Did my plan go up in price?

Resolved! 5G+ support or only 5g?

Public mobile uses the Bell/Telus network, when I was with bell I was getting 5G+ sometimes when it was available in the area, I have switched to Public mobile with a plan that supports 5G (and I have gotten 5G when in an area that has coverage) howe...

$34 - 40gb plan a SCAM

Is this a hoax/scam. I go to register, buy a sim card and it tells me after I register and pay that it is not available in my province. I am very discouraged with Public Mobile. Fool me once shame on you....

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Urgent no cell service

@CS_AgentNew customer here. I had purchased a subscription yesterday, transferred my Koodo number to PM and while setting up esim on my iPhone 13, esim failed to activate. This was unusual because I had setup esim on another iPhone 13 and a google pi...

Payment

I want to subscribe to my account

No service! Can't contact anyone !

My service just stopped working. Says I only have emergency calls. Bill is paid, reset phone, did airplane mode, have done everything I can't think of need help asap! This is absolutely unbelievable. I live in a small town with no way to go to an act...

Refund

How long does customer support agent take to respond for refund? I’ve submitted a request already through private messages on Sunday. My credit card has 4 transactions on it for one subscription from Black Friday offers.

Service not working

…. And because of this issue, when I try to login to my account, I get a message to verify my account and an OTP code sent to the new number which has no service. So I cannot receive the code nor do they provide me with any other option like email to...

New service not working

Hi I need help. I successfully subscribed to the 40$ 50GB plan yesterday and in the process of my eSIM activation which was automatically being done on my device( which is eSIM compatible), I got an error message on my device that said eSIM encounter...

LET’S COMPLETE YOUR ACTIVATION.

hi, I am still deciding on what to purchase and even if I want to buy a plan with PM. I was looking around and somehow while looking added a plan to my shopping cart. I can't get rid of it and everytime I sign on now I have to choose between LET’...

please help me for Port in problem

I tried to activate the new SIM card last Saturday morning and port in the old number from the virgin for my son, so far it still doesn't work. I tested it in two phones, both said no sim. It seems the sim card is damaged. so i bought second sim card...

Activation from esim to physical sim

Hi all, I got in on the Black Friday deals. Like most, I checked my IMEI number on the site for esim compatibility and it said my phone was compatible with esim (Samsung S20 Ultra). I went ahead and purchased the plan with esim activation. Upon ac...

Porting issue - from Freedom Mobile

Hi everyone,Just tried to port over from Freedom and immediately got a text from Public mobile that here was a problem transferring my number. Sent an email to CS_AGENT as well and then contacted Freedom. They said the issue was an incorrect account ...

I got double charged and the “submit a ticket” link does not work

Hi, as per title, I got double charged, so I contacted them and had the only option to chat with the bot, it sent me a link to submit a ticket but I tried a bunch of times and that link still give me 404 error. I have community account, so really not...

Network shows roaming but I am at home

Is this incurring a charge? Why would it show roaming?

How do I puchase a plan and pick up a sim.

there does not be a option online for this, only 2 day shipping

How do I port my number to a different provider?

I have a new plan with Rogers and would like to move my current phone number to that plan. Rogers has asked me for my account number, which I can't seem to find. Can someone please tell me how to do this so I don't lose my phone number?

Number transfer

How do I port my number to a different provider

How long it takes to get support

Since Sundays to today is Wednesdays no reply from customer support, what a sucks services it is.

Super quick reply from CS_Agent

I'd like to throw a digital bouquet to the PM CS_Agents that are scrabbling in the background solving porting issues after a busy Black Friday weekend.My port from Koodo to PM was still stuck after 3 hours. Neither of the numbers were in service. I s...

Have an account but can’t login

I have an account and subscribed for autopay however now I can’t login to my account.I have tried resetting my password which it says email is not registered when chosen.I tried checking my password via phone number which is 100% correct.Finally some...

Can't activate esim

No matter what I try, I can't seem to activate the eSim on my iPhone 13 mini. Followed the steps in this other post, https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/td-p/1018081 but none of those steps seem to work. The...

Black Friday End.

I'd like to request that Public Mobile bring back the $29/10GB 4G Plan for a couple more days, in fact I think we should all 'demand' for this Promotion Plan back given the circumstances.It was advertised since Friday and not a single person could ge...

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