Subscription not actviated

[sleepingdog]

I am a new customer, and received the SIM card and tried to follow the activation steps.

After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating your subscription. Click below to contract a customer support agent"

I've tried to "contact us" and "log in", which directs me to a blank page. 

Very frustrated user experience for a new customer.  Bottom-line, where can I request a refund for the purchase of Subscription and SIM card?

Thanks in advance for any help.

[BKNS27]

@sleepingdog 

Unfortunately PM is a prepaid service so you might receive a refund on the Subscription but probably not on the SIM.

It is better for you to contact a CS_Agent and find out what the issue is.

[sleepingdog]

Thank you, will do that.

[Sansan · Accepted solution]

You can use the link below to reach a customer service agent for further assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437