Subscription not actviated

[sleepingdog]

I am a new customer, and received the SIM card and tried to follow the activation steps.

After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating your subscription. Click below to contract a customer support agent"

I've tried to "contact us" and "log in", which directs me to a blank page. 

Very frustrated user experience for a new customer.  Bottom-line, where can I request a refund for the purchase of Subscription and SIM card?

Thanks in advance for any help.

[Sheila02]

I encountered the same issue and have been waiting for an hour already for the agent response. Just too frustrating to wait this long. 

Please, anybody, how to request for refund on plan?. I just get eSIM. 

[BKNS27]

@sleepingdog 

Unfortunately PM is a prepaid service so you might receive a refund on the Subscription but probably not on the SIM.

It is better for you to contact a CS_Agent and find out what the issue is.

[sleepingdog]

Thank you, will do that.

[Sansan · Accepted solution]

You can use the link below to reach a customer service agent for further assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437