Cancel my subscription

[Pepe2019]

Please advise on how to cancel my subscription 

[funpig1]

@Pepe2019 

If you still have your Freedom Mobile account, PM has taken your payment and you want to cancel the transfer/subscription and get a refund, you should send a private message to a customer service agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Pepe2019]

My number is still with my old provider and the activation is not complete. Payment show up on my credit card

[slusagm]

this link will bring you there

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Pepe2019]

I can't find payment page

[hTideGnow · Accepted solution]

hi @Pepe2019 

do you need your phone number?  If you need your number, open a line with another carrier and request porting the phone number while the PM account still active

But if you don't need the number, you can simply go to My Account (or via PM app), then go to Payment page and click Manage Subscription and the turn off Subscribed there.  PM then won't renew your plan anymore

[slusagm]

you can stop PM from charging you again by going to My Account , Payment Page, Manage Subscription and turn off "Subscribed".