hi @CarolLucy
try to login My Account again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
click the button "Pay and Resume services now" if it is there and pay. If it is not there, try using this link to load funds to resume
https://myaccount.publicmobile.ca/en/account/payment/funds/card
But if you still cannot resume your services, ask PM agent to check and help. Submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
