Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, I just signed up with the $29 10gb plan (black friday deal) however I need more data and set the $35 50gb plan to renew instead for my next cycle. Since these deals are over on dec 2nd will I still get my plan change at the end of dec?
I transferred my wireless number from Rogers to Public Mobile on Saturday. Received text message from Rogers to approve the transfer, replied "yes".I can access data and make phone calls (and have set up voice mail), but I can't receive phone calls o...
I signed up in September for pay for two months and get the third month free. So far I have paid for three months and my next billing cycle is estimated at the full rate. How do I get this corrected?
Tried restarting phone and re inserting sim card but no luck.
My wife and I decided that our son needed to have an ipad with a data plan, but in order to do that, we'd have to go with one of the big carriers and get him a phone plan first and then an ipad data add-on.Out of curiosity, I put my daughter's Publi...
If I change my current plan of $34/mth of 5G -15 G Canada& US plan to that of $35/mth for 5G/50G Canada/us/mexico, I won’t lose any of my current calling features? In order words, paying $1 more per month. I only have 35G to gain and nothing with my ...
SOS!!! I bought a E-sim card, but it couldn't be installed on my iPhone. I have had a physically sim card. How can I cancel the e-sim card to my application, then how will I active the physically one? I need to transfer my number from another compan...
Where do I find my pin number
Something went wrong during my transfer and I now have no service with my FIDO account or Public Mobile. I can't receive my confirmation code via text.
Trying to port in from Telus. Didn't see the port request SMS until after 90 minutes. How do I get a new port request text?
Hi, I have recently (2 days go) ported into a Public Mobile plan from Freedom Mobile. I am unable to receive calls and unable to send/receive text messages. Data & outgoing calls seem to be working fine. This is critical, how can this be fixed asap? ...
I ported from lucky mobile to Public, all other steps including payment went smooth but the last step of Activation.Please help!
How do I make a payment
I am unable to use the QR code provided in the summary email. Please help me with new Esim
There's a problem with adding a credit card in my account. I've tried numerous credit cards, Visa debit cards etc and my son has been without a phone for 4 days because it won't let me pay. Ticket is unresponsed to. How do I escalate this without act...
I ported to PM last night.Now SMS stuck on setting upText not working 6 digit ID confirmation OTP sent to text but text not workingViscous cycleHow do I get 6 digit ID confirmation sent to email?Sms stuck on 'setting up' Help!!!
Something went wrong during my transfer and I now have no service with my Koodo account or PM. I can't receive my confirmation code via text
Is there anything that can be purchased to cover roaming charges in Mexico? If not, have people travelled there and what did roaming end up costing them?
Hi there, my husband used this code here -> 3N78PW4 on Friday to change his line to PM and it worked, today I decided to move to PM as well, but it's not working anymore. Would you be so kind to provide me a working code so I will move to PM as well?...
Anyone knows how to pause subscription if you are out of the country?
When I first set it up, I asked for a temp phone number for my account, so it’s sending the text to 905xxxxxxxafter I did the port-in, to my number 416xxxxxx and it was successful, when I tried to login to anything via eversafe it’s still sending the...
So, a couple of weeks ago I signed up for PM...I ordered a physical SIM from the website at the time of subscribing because my phone doesn't support esims...Here's the issue.. canada post went on strike the SIM hasn't arrived and I've been BILLED for...
Hello I received a text saying PM will connect with me regarding incorrect account. Please get back to me soon, I've been in waiting since yesterday afternoon. Thank you
@CS_Agent I’m having trouble transferring my number from Koodo. I received my SIM card and completed all the steps in the app, but I did not get a text to complete the transfer. The error I received is pasted below.
Hi, is there a scheduled outage in Colchester, Nova Scotia right now? Dec 2, 9amThanks, Troy
It's been more than 5 hours and it seems that my number hasn't transferred yet. I am still not getting any bars / service.
Hello, I want to take advantage of current offer before it expires, but don’t yet have a SIM and prefer physical. Amazon would not deliver sim until Dec 17 and community seems to recommend buying instore or from Amazon rather than buying directly fro...
I spend 6 months a year in Europe and I've always been able to get texts originating from Canada to read on my phone. This was with another carrier. I am here in Europe again with Public Mobile and find that I am not getting any texts. Is this a prob...
My account after logging in takes me to an activation page and won’t let me go anywhere else. I can’t view anything from my account or check how much data I have left. Please Help!
I noticed there are some 12AM or 3AM data usages in my recent usages histories. It doesn't make sense as I am always at home with wifi at night or morning.Is it the provider running data checks?It may also be a summary of my daily usage, but if so wh...
