Could not update my credit card

[Grace_1970]

Hello, my phone number was stopped using service, because I could not update my credit card from my online account. Please help me. Thank you.

[Handy1]

@Grace_1970  Quickest way at this point would be to get payment vouchers from7-11 shell gas or shoppers for a fee you can get online from recharge.com and load *611 to resume services right away . But if you can wait 24 hours and try again jncognito /private mode or from another device or use the app instead it may work if not submit ticket with support 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support to fix 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@Grace_1970 , if you have tried unsuccessfully multiple times, there is a session lock on your payment card.  If you have another card that you can use, try it and do the card update using incognito mode on the browser.  

[hairbag1]

@Grace_1970 

try logging in on a laptop but use incognito mode. Make sure to enter new cc number correctly.

[hTideGnow]

HI @Grace_1970 

many have trouble with that lately

Wait an hour first, then try again using Incognit/Private/Secret mode on your brower.  If that does not work, try again on another computer or on Public Mobile app

if still unable to update and if you need to load money quickly, get a voucher from Shoppers drug mart and load it using *611

if you want agent to confirm what went wrong, submit ticket.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437