Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public mobil has any roaming plan when I travel to Asia ?
Hi,About two weeks ago I purchased the US roaming talk/text/data. It all worked perfectly. Today I have to repurchase it because it's been 15 days and the options have ended.PM charged my credit card and the funds show in my account. I even downloade...
Hello,I was on the $25/month 6 GB 4G plan and my service suspended today. When I go to pay, it says the price is $45/month. Is this expected or a bug? If I lost my promo I just made a major mistake letting it slip.Also there is a typo on the mobile r...
How can I access my account to change my credit card payment info?
Hi! I switched three numbers last month from Bell to PM. I assumed all went well, until I got a final bill from Bell and my son's number is still active. He received a text from PM yesterday assigning him a temporary number. I would like to port the ...
I keep opting out of this two tier every time I sign in to my account, yet the system never seems to "remember this device". Why?
Hi my wife lost her public mobile sim card. She can’t open her account because they will ask for the verification number which is sent to her sim. What should she do?
I have some questions regarding this plan:Do I get to keep my current rewards ($7 off a month) or does it switch over to the new points system?Does this plan work the same as if I were to purchase a US Roaming add-on (go into settings and select T-Mo...
I just recently switched from an old plan to the new one offered for $39/month. I used to get charged every 3 months on the old plan.I was charged $108.08. What happened? Attaching my receipt. I'd like a refund and when I try to submit a ticket it gi...
Hi! I don’t receive text messages on my new sSim number
I want to change my plan to unlimited data but either it won't let me or public mobile don't have this kinda plan I can switch too
Hello all , My wife has a motto g phone, she has 3g, i would like to change it to 5g, i checked her network settings and it only show Lte and 3g.My question is, do i need a new sim card? or when i subscribe to 5g will it automatically change to 5g, a...
Hello all,New PM customer here. I got an ad for a $50/mo Canada-US plan with 40GB - seemed too good to be true, but after reading the fine print, I understood it to be true. I can use my plan in the US to call US numbers and also use my data as if I'...
To enable VoLTE on an iPhone or an iPad running iOS 13 and later:Go to Settings SelectCellularSelect Cellular data optionsSelectVoice & dataSelectLTE, VoLTE on
Phone is not working and cannot login to My Account without 2FA. How to contact Public Mobile Support. No contact number and can't reach out to customer support without login.
why is my samsung asking for a sim pin when my iphone says there is no sim pin?
I bought the wrong add-on. I wasn't aware that data now expires after 30 days. In this case, I'd only need to buy 200 mb. Can it please be refunded or adjusted? I can add the 200 mb if that is easier. Thank you in advance.
I purchased an e-sim but my phone is not compatible (it is included in the compatible phone list). How do I get a refund?. The website is a disaster!
I was texting a friend this morning and within an hour I could no longer make calls or text or receive texts. When someone calls my phone it says this customer does not have US roaming on, I live in Nova Scotia Canada. Today is my automatic billing...
My phone was stolen, so I needed a new SIM. I don’t want to lose my number, but I’m having no luck with the process. The website just sends me in circles. I’ve installed the SIM, but there’s no number attached to it yet. Can anyone help so I don’t lo...
I am presently on the 39 dollar plani am going to be in us for 1 month .Can I switch to the 50 dollar US plan for 1 month then go back to my Canada plan?
Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an ord...
Greetings,I have been a public mobile customer, I lost my SIM and bought a new public SIM. Can I please get assistance in pairing the new SIM to my number.Thanks,Sandeep
When I phone one particular number, the call does not go through. It beeps 3 times and disconnects. It doesn’t even ring. Every other incoming and outgoing call seems to be fine. People can call me from that number, but I cannot call them. Why is...
FYI: I have no problem with getting Friend/Family Referrals myself on my own Public Account. For context I'm posting this for a Friend Referral who is looking to try and pick up some extra Friend Referrals themselves. (I'll be sharing the link of thi...
Why do I have ro pay USA roaming charges to call canad from Canada makes no since
What happens if one of my Referrals misses their Bill and the account goes suspended for a while? When they start paying again will I start earing 1 Point per month from them again?Also if my own account got suspended, would I still receive Friend Re...
Hi there, friend lost SIM in a phone and wants to replace it - however the solution to replace SIM is to log into account. Can't log into account without SIM.How can my friend log into their account/replace SIM if the phone is not working?Thanks
Cannot get verification text from public mobile to finish activating account in public mobile app.payed for plan and sim june 26, ported phone number June 29th. Phone and texts work, but no 2 factor auth texts are working, can’t get into public mobil...
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