Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We're moving from BC to the Sault Ste Marie Ontario area. Can we continue to use our phones .
I have a $39 plan currently for 20GB @ 4G speed, with unlimited canada-wide minutes and unlimited international texting. My understanding is we lose $2 for auto pay plus our loyalty bonus of $5 dollars. I also have a few friends on so I get another $...
I just received a text message that PM will give me a special bonus. The bonus data will be added to me account by March 30. Based on the FAQ, I understand that the bonus data will be gone if I downgraded my plan after it is added. My question is if ...
Hi all. Switched to PM a couple days ago and now I’ve found my battery drains faster on my iPhone 11. I had not realized my phone is not compatible with 5G. Would this be the cause or something else? Thanks in advance!
So subcribed to Public Mobile to other day.......I am on a Samsung S23 FE 5G and was with Bell on a Sim and kept it while I tested Public Mobile on an eSim. Did this with dual Sim setup on my phone. This made me keep my phone number on Bell while I g...
I purchased a Public Mobile subscription last week, and received my new SIM card in the mail today. I went to activate my new account and plan in the Public Mobile mobile app, and everything looked good, I submitted the required info in the form, and...
My sisters phone got stolen this morning, I pay the bill but I can’t access the account to stop service. My credit card info is on there. How can I cancel it. She can’t because obviously no phone, help! Thanks
I am locked out of my account. Every time I try to reset the password the site glitches and tells me that I have made too many log in attempts and to try again in 1 hour. I have waited 1 hour, 3 hours, weeks, it makes no difference. I don't even try ...
Hello I have 240 GB data in my add-ons as loyalty bonus. If I switch to a lower plan will I loose this bonus?Thanks
I have spend way way too much time not trying to get the public sim to work… I cancelled the phone number transfer because i couldn't get the sim to work… but I was charged a subscription… I want a refund i do not want to use public mobileCasey Flynn...
Hi,I received a loyalty bonus a few ago. It was for extra data expiring over the next 150 days. I then proceeded to use up my monthly data plan. Now I log in and find the loyalty bonus has disappeared. I tried using the chatbot and creating a support...
I recently updated my APN There were 2 different posts. 1. Mmscproxy....one place says to put mmscproxy.mobolity.ca, the other says 74.49.0.18. 2.MMS port 8799 vs 80One setting causes data to work improperly, the other I get no MMS messages.Is there...
I will be going to Mexico in a couple of weeks. I’m wondering if Public Mobile has a plan I can use in Mexico. Do I need a different SIM card?
Hi there, I tried to activate my sim with phone number transfer yesterday but due to not having any minutes left on my old account could not get a confirmation text. I can't submit a ticket
Hi I need assistance. I'm am locked out of my account now for over 24 hours. i got locked out after one login in attempt with a message that said I had exceeded the number of login attempts. How do I get this resolved. I had to create a new communit...
In some parts of my city, I sometimes switch over to 5G+ instead of just normal 5G. I'm on an iPhone.Anybody know what the difference is? What's the technological difference?
How can i see call history for a particular number?
I'm affected by the forced transfer to the new points system, and the Help Article says I should have received an email. In fact, I haven't received any emails from Public Mobile. Aside from one confirmation email to sign up, one welcome survey after...
My wife is currently trying to become a NEW Public Mobile customer via the web site and her laptop computer. After picking her plan (which includes a physical sim card for a new phone that she has yet to purchase) she is asked for her email address ...
Hello, I would like to transfer my current giveaway add-ons to my family number who is also a PM customer. Is it possible? Thanks.
I had chosen a better plan and had chosen to get it on renewal (was supposed to happen on March 12 yesterday). Today when I check, the plan doesn't seem to have changed. Can someone help please?
I got text message from PM today, I will get 240GB bonus data for 150 days from March 30. I am current on 5G plan, and it offers unlimited data. I did not get any advantage for this.If I switch to 4G $24/30day plan, Can I still qualified to get 24...
HelloI had previously asked if I could go back to my old phone number and was told to check with my former carrier. They have reactivated my old number to allow this to happen. Could I please switch to my old number?
how do I get my puk code
sent referral to son. e-sim did not load into his phone. can validate 6 digit code as e-sim is not active.
I have been able to get landline or regular phonecalls from people, but if it is a private number, I dont recieve it. It would go to voicemail.How do I fix this?
I got messages from public mobile about every one which used old rewards points have to change to new rewards points in May!I just want to know I took the $13 /month plan will be keep same plan or will be change to another plan?thanks
I got a text saying i would have a bonus 240GB of data to use in the next 150 day and when i checked my account it was there a few days ago.So i changed my subscription to be the least expensive option because i didnt need to be paying for data if i ...
I change to a new debit card, sign up for Auto Pay, and my account was suspended. I made a direct payment, which went through my bank account, I am still unable to understand what my balance is any longer, Claims my account is AUTO PAY as of todays d...
PM said they will email everyone by Mar 8 (then changed to Mar 12) about the rewards changes, then will be sent an SMS with the data bonus.I have a long issue with PM where they have never sent me an email in the last 4-5 years. They keep saying som...
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