Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be...
My payment will not process. How do I complete a payment?
I can’t load my eSIM and now my phone does not work at all. I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.
The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.New: Also text messages and phone calls are still routed to old Fido number. We g...
I am experiencing slower mobile data speed since I changed to 5G. This is weird is there a reason for that?
Hey I have the Canada/us data and phone plan. So when I get to the states I won’t get charged with any extra roaming charges?
To cancel my subscription and unsubscribe from all mobile services, who I should contact ?
You are thieves who are charging me $57.49 a month. I am going to completely switch companies, and I will never recommend you to my loved ones or any future clients. I know you don’t care, and you pretend that the customer is king—we know the game. B...
Hello,I submitted a ticket regarding my porting request issue. When should I expect to hear from you?
Just signed up for a new subscription at 10:44am on Sunday 8 September. My account says ive used 4.3gb already. It should be next to 0gb?
Is there a way to deactivate or do away with VM on my Android since there's no 'calling' PM support?Or is the only solution to keep my VM full?
Hi, my wife is in the US. She got the $30 roaming plan. She is able to use the Data but Talking and Texting will not work for her. Does anybody have experienced this and have a solution?Thanks
My current plans states the following:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail,...
hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through...
I would like to know how to use my points,thank you
Super frustrated right now. I've been a long time Public Mobile user. My daughter's phone was stolen 8/24 and it took us 4 days to get into the account to change the SIM. The account has been locked and despite having to provide authentication that I...
I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...
I went with Public because it was advertised that I could provision remotely and use an eSIM. My phone supports this, but after multiple attempts the eSIM install fails. Alex in support now tells me I need to go out and buy a physical SIM to make it ...
I was charged the regular monthly fee on september 6, 2024 and was deactivated. I paid the amount again just a minute ago online and was told that the subscription was renewed. Will I be double charged on my credit card?
Credit card error keeps saying it's inaccurate but it is
I am on a 3 month plan. I am used to paying about $100 every 3 months but this time I was charged $125why did it increase?
How do I change my password?
In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...
Hi my plan has Unlimited International Text but it shows, under 'Subscription Usage', 6 used and -7 left. What does that mean?
My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:- Public Mobile Message: Connection Problem or invalid MMI code.- Lost C...
Hi!!is there a limit to earning points from referring to friends? How do I redeem points towards my bill?
I lost my SIM card in India and do receive a new one I’m unable to log into my account as i can log into the main page using my email but to confirm full access it only will use my phone number. I’m not sure what to do.
I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone !
To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA? As I live near the border and need to travel there frequently, I am hoping this is true. How can I know for sure?
