Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
One call to France went through this morning, 3 min ok.all calls after that are failing, no tone, no ring, just silence.I still have 200+ min left on the International addon.Restarted the phone, I can call any local number, no issue with the phone.An...
Hello, I purchased a new sim card online with this email: ***@**..The date of the purchase is 02 Jan 2024, and I still have not received my sim card. I have paid for the plan, but now it has been a month since the purchase, and I have not received t...
Whenever I call a certain number I am told that I have no minutes left which is impossible as I have automatic payments and this happens only when I call one particular number.
Hi, when i tried to login, it asks to send a verification code. However, the phone number isn't my phone number. Not sure how I can fix this as it isn't in my profile. Thanks in advance.
I would like to change my email address, please help
Ever since switching to public, mobile hotspot does not work, worked fine with other carriers previously. Same devices. I’ve submitted questions about it but no response for months
Hey community, This seems like a recent development but there is a new plan available to all customers. For anybody that missed out on the Black Friday promotion, or was disappointed with the Boxing Day "promotions", this is for you. I managed to s...
I still have data but it doesn't work. I fixed the PIN as in the website. I tried reach out the support but uselessly
I see this has been asked in the past and the response was more or less "You snooze, you lose" I helped a friend switch to Public Mobile and needed to get her existing number swapped to the Public Mobile SIM. At the time I didn't have my referral cod...
When I transferred my phone number from Rogers to Public Mobile at first in transferred all fine. After about 2 months I got messages from Public Mobile saying that my transfer was not completed properly and they gave me a new number, this kept happe...
my services are on hold, how do I update my payment and keep my existing plan? my credit card has been frauded.
I'm travelling to Mexico, live in BC, and will want to use my phone but do not want expensive roaming charges. Does anyone have advice on what I can add to my plan, do any plans cover this, othe advice?
I have lost my pin number. Please call me.
Hi, please help me understand how the US add on work. I am travelling form east coast Canada to Florida and paid the activation today. I tried to make a phone call to the US but it said I have used up my minutes and please subscribe to activate. I ha...
I know my credit card works but it still wont let me buy this subscription, and i have tried multiple times
Why when I'm outside my residence in my car for example is it saying I have no internet connection even though I have data. What do I do?
hey i need to black list my phone and need to know the steps to get that done
I transferred my old phone number from Lucky mobile to Public mobile a month ago. And it worked properly until recently it changed to a different number. How do I change my number back to the one I want?
Are there actual humans working or not? This AI chat bot is useless. Can you connect me with customer service?
I will be going to Florida, USA in March for 6 weeks. I am looking at adding the $30 for 15 days in USA . I realize that I have to add this every 15days for my 6 weeks. I currently have a 5G plan with Public mobile and I am wondering if anyone has ...
My Sim card has water damage and I’d like to switch to a new Sim card. How do I change Sim cards and keep my phone number
Hello, with subscription change from 3G to 4G, do I need to change a SIM card? Thanks
hello, I just ported out my number. How do I get a refund? Thansk
Consistently getting the following message“could not activate cellular data network”“turn on cellular data or use Wi-Fi to access data”First data will work for 5-7 minutes then whatever app I’m using will stop responding (due to no cellular service) ...
Whenever I try to login it doesn't recognize my last password. It either locks me out or I have to set up new password. My passwords are safed with goggle so they work the first time but the next time login it locks me out or I have to change again....
I notice with the plan for 20 gbs there no longer carried over. Like if 1 month u only use 10 the other 10 gbs don't carry over into new month. It used to the old way but not anymore.
Hey I'm switching to Freedom. I got the text and replied "yes" but it's been 2 hours. How long until you release my number?
Hi there, I have been a customer for more than 2 years. I have a total of 3 GB bonus data and 3 friend referral discounts. I didn't do anything special, but suddenly all of them are gone today. Please help
I am so frustrated with poor service. I purchased add ons while visiting in the US for phone and text. Phone does not work. I cannot seem to get any help with this and now what? I care for children here at the home and must have a way to make con...
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