cannot call out or get calls in

[Ineke1]

In the last hour neither my husband or I can make calls or receive them - data, account all good. Have tried re-starting. We can get emails  on our computers , so we have connectivity on the internet at home.

[BKNS27]

@Ineke1 

Reset your Network setting on both of your phones and see if that helps.

[hTideGnow]

HI @Ineke1 

there are different confirmed outage

Vancouver area since 6pm

Valleyfield in QC since 6am

https://www.telus.com/en/ab/outages

[will13am]

@Ineke1 , are you able to confirm a solid mobile network connection?  The data working at home might be via WiFi which is separate from the mobile network.  

[slusagm]

@Ineke1 

what phone do you have?  Some people have problem because PM retiring one of the two 3G bands, not sure if you are affected.  

and check if any local network outage:
https://www.telus.com/en/bc/outages