no phone service

[Fern2657]

I answered questions  now what 

[will13am]

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@Fern2657 wrote:

I can't get my issue with public mobile addressed as it was a new credit card issue   they have cancelled my service

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If your service has been suspended due to non payment, you can go into your online account and update the credit card information in the payments tab, do a manual top up and restore the service.  

[BKNS27]

@Fern2657 

Your service was suspended not cancelled because of the expired CC.

Login to your account and update your CC on the PM app or website. Go to Payment tab>Update Card Information.

You can also purchase vouchers and go to:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples. You can dial 611 or call 1-855-4PUBLIC to enter the voucher number and restore service right away.

[Handy1]

@Fern2657  Best to try and update credit card info on the app I find , if you have been using it first uninstall the app and reinstall it and allow location services on in the app when you first open it back up . Also note if you tried to many times it could lock your card out for a full 24 hours before you can try again . In the meantime if your in a hurry quickest solution would be to buy payment voucher from shoppers drug mart and load the funds *611 to resume services right away and worry about updating credit card later .

[hTideGnow]

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@Fern2657 wrote:

I answered questions  now what 

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hi @Fern2657 

sorry, more questions to answer 😞

new activation or existing?

did you try Reset network settings or try your sim on another phone?

are you in Vancouver area?  Telus still have outage in some area

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-Degradation-Outage-in-West-Vancou...

[BKNS27]

@Fern2657 

There maybe an outage in your area.

https://istheservicedowncanada.com/status

[Yummy]

If you created a ticket through chatbot and agent asked you to authenticate yourself, now you have to wait for agent to get back to you. It could be in a ew minutes or hours depending how busy they are...

[Fern2657]

I can't get my issue with public mobile addressed as it was a new credit card issue   they have cancelled my service

[will13am]

@Fern2657 , are you referring to the chatbot?  Are you able to get into your online account and confirm its status.