Cannot recieve calls/SMS

[SorenMS]

Hello,

I recently subscribed to Public Mobile (3 days ago) with an eSIM, and I can use data completely fine throughout the day. On the first day I could receive calls/SMS but after I tried to swap my number to an old preexisting number from TELUS I could no longer receive any calls/SMS.

On the Public Mobile app it says my current number is the same as the old one from TELUS, however when I look in my (iPhone 12) contacts and see what my number is it comes up as the new one from Public Mobile. Then, when I try to call my old TELUS number it rings but my phone isn't notified of anyone calling. If I text the TELUS number nothing happens. When I try to call the new number given by Public Mobile it says the number is unavailable, when I text it doesn't go through. 

Honestly, I'm not really sure what to do as I just need a working number at this point to find work and such. 

If anyone could help that would be awesome, thanks. 

[SorenMS]

I'm not sure in your case given I don't know all the details, but I ended up talking with TELUS (my old service).  They told me to try the number conversion process again but to have a TELUS sim card within the phone so I could receive the confirmation text. Now everything seems to work for me! 

If you're trying to convert the old Virgin number to your new Public Mobile plan maybe that could help you? You need to respond to the text while on your old number. 

Otherwise I'd probably reach out to a customer service agent if possible. Good luck!

[Jamuna1]

Hello, I just shifted to public from Virgin and I am facing the same issue, I am not able to send or receive SMS, how did you solve it?

[BKNS27]

@SorenMS 

You need the Telus SIM in your phone to receive the confirmation text but if you lost the Telus SIM. How are you getting service with Telus? You need the SIM for your phone to work.

[SorenMS]

I never recieved a confirmation port request text as far as I remember, and I can't find one in my text history either. I unfortunately lost the SIM card while travelling abroad for 2 years but I still have my account active and number active with TELUS since that time.

That's no problem I can try tomorrow, thank you!

[Dunkman]

@SorenMS 

It looks like that your port from Telus was not successful.  Did you answer "yes" to Telus confirmation port request text? Do you still have Telus SIM card or eSIM?  Check if your Telus account is still active. 

I will private message you the Telus team porting number.  They can check your port status.  However, they are not likely working presently.  You may need to try tomorrow morning.