Subscription

[Candy1977]

I have scheduled a subscription to be canceled and I need to cancel that.  It's not my phone and I don't have access to the phone but I am paying for it.  How do I cancel the disconnect?

[Sansan]

@Candy1977  you mean make a payment? You could buy a Public Mobile Mobile voucher and top up yes. That's how I've been paying my account for a few months now. I buy them at Shell and load online.

[Candy1977]

I am unable to do that.  Can I just top up his account?

[Candy1977]

He was home and I did it on the phone.  Now he is away.  

[hairbag1]

@Candy1977 

how did you schedule the account to be deactivated ? 

[TheSterlinger]

@Candy1977 , are you able to sign into the account? If so, once signed in, go to, Manage Subscription. It should give the option to stop it.