Inconsistent service in Thunder Bay

[nicktubaro]

For the last week or so, my data has had periods (1-3 or 4 hours) of complete outage. Pages won't load, can't stream a song on spotify, can't even send an iMessage. 

I've tried switching to LTE only, but no luck. Is there some reason for this? How do I make PM aware?

[Chalupa_Batman]

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@slusagm wrote:

@Chalupa_Batman I think that is for Bell home Internet , I am not aware Bell has a link to check mobile outage 

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Honestly @slusagm it's kind of hard to tell as it doesn't specify mobility or home internet. It does have a note there about power outages and reset your equipment but that could be just to cover their bases. 🙂

[slusagm]

@Chalupa_Batman I think that is for Bell home Internet , I am not aware Bell has a link to check mobile outage 

[Chalupa_Batman]

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@nicktubaro wrote:

Yeah I'm assuming something is going on with the overall network here. My wife is having the same issue and we work somewhat far away so I think we'd be on separate towers.

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Hey @nicktubaro 

Port Arthur here.... kind of. 🙂 

https://support.bell.ca/outage-check

You can check here if there are issues in certain areas with Bell.

[nicktubaro]

Yeah I'm assuming something is going on with the overall network here. My wife is having the same issue and we work somewhat far away so I think we'd be on separate towers.

[hairbag1]

@nicktubaro 

could just be local network upsets or maybe networks outage for upgrades. Have you tried moving around to different areas to see if it still happens ?

[hTideGnow]

hi @nicktubaro 

I believe PM and Telus rely on Bell network in thunder bay, so it could be a Bell network issue

but check with PM support agent.  Ask them to check or refresh your account.  submit a ticket with PM agent and for reimbursement.  You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437