Entered incorrect MEID

[celloklam]

I just signed up with Public Mobile this evening and trying to port my number over from Fido

Got this message while trying to transfer number:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
I didn’t hear anything from anyone. The number is still with old carrier. I can’t submit a ticket. I can’t reach anyone or find a solution. I have all the information they need but don’t know where to submit it. 

[RavingRaven]

@celloklam @lekzr27 

Call in the morning with your account # from your previous provider. Put your old Sim card back in your phone for service and to reply YES to the porting authorization text within 90 minutes of recieving it.

[softech]

@lekzr27 

Sent.  Please check your Community inbox 

[lekzr27]

Could you please send me the number too? I'm having the same issue. Thanks in advance!

[softech]

@celloklam 

you should provide them Fido account number instead of IMEI

There is a number to call to talk to live support, and update them with teh account number.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed