Phone calling and receiving

[Che123]

My phone could't call or receiving recently.  Is ther any Public Mobile Stores for service support.  I found the on-line service/question resolving is helpless.

[funpig1]

@Che123 

Do you have a 3G phone or 3G plan, it may be that you have been affected by recent changes to the network as they switch away from 3G. You may need to upgrade your phone/plan.

If you had working 4G or higher phone in your location, and it suddenly cannot make or receive calls, about all you can do is to reset your network connection by going into your phone settings or reboot your phone. This is the first and about the only advice you can receive to do anything on your end if you get a customer agent to respond to you. The next thing that the customer agents will try to do is to reset the network on their end to see if that solves the problem for you. Message the agents directly using the link below. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

No, there are no support for Public Mobile customers in stores. It's all online. 

What type of phone do you have? Did you receive a text message or email from Public Mobile recently regarding changes to the 3G system as of March 17?

[Yummy]

I assume your phone and PM service worked well up to today, correct?
It could be service outage in your area...

Check if your account is active - bill paid.
Pull out SIM, reboot phone (turn off/on), push sim back.
Try another sim to confirm if issue is with your phone, sim or PM service.