my phone service has cut out and is in emergency calls only over over a month

[Bukie]

my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out very quickly and takes serval attempts just to call a taxi

[BKNS27]

@Bukie 

If your phone is identical to your friend’s phone. It could be an issue with your phone but CS_Agent can investigate the problem.

You can contact an CS_Agent by clicking on the Chat icon then type in “Submit a Ticket” then Contact for an agent to help you.

Or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Bukie]

Sim card works in friends phone 

it is compattible as it stop working over a month ago but worked before 

and data is not working aswell and my account is active

[BKNS27]

@Bukie 

I had the same problem with my old Samsung S8+ because the 850 MHz 3G frequency so you need VoLTE.
Enter the IMEI of phone to see if it is compatible.

https://www.publicmobile.ca/en/get-help/articles/volte 

[hairbag1]

@Bukie 

could you try removing the Public Mobile sim from your cellphone and try it in a different cell. If so, you'll be able to figure out if it's a hardware issue or if the sim is corrupt. Sims don't usually go bad so likely your cell is not working properly and could be at end of life.

[slusagm]

so, your data not working too? what mode of phone is that?

and you checked My Account? is your account active?