Can't Log In

[Bean06]

My account continues to ask me to reset my password or choose to reactivate my SIM card.  But I already have an account and SIM card.  What do I need to do to fix this?  Thanks!

[BKNS27]

@Bean06 

Dial 611 or call 1-855-4PUBLIC on the status of your account. 

It is strange that you need to reactivated the SIM card because SIMs are onetime use so you can't reactivate the SIM again.

[slusagm]

the system cannot find the My Account with your email login, it happens sometimes but PM can help if you submit a ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage