yesterday
My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!
@Bean06
Dial 611 or call 1-855-4PUBLIC on the status of your account.
It is strange that you need to reactivated the SIM card because SIMs are onetime use so you can't reactivate the SIM again.
the system cannot find the My Account with your email login, it happens sometimes but PM can help if you submit a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
