How can I talk to a person.

[Shane87]

The chat bot is continously going in a circle because it can't help. I paid my fee 2 weeks ago and my account has be disconnected.  I've been trying to seek help for 2 days and I'm just getting the run around

[hTideGnow]

hi @Shane87 

could be a phone problem or location .  Try Reset network settings

try your sim in another phone

also, try in different area

[Shane87]

I am an existing customer with an existing plan.

I'm not new I've been with them over a year and this plan since September 2024. 

This is day 3 I can now make phone calls randomly not all the time. But no data and no messaging 

[funpig1]

@Shane87 

Are you an existing customer with an existing plan that is giving you trouble? 

Are you a new activation customer having difficulty activating your plan? 

Or are you trying to port in a number from another provider?

[Meow]

Contact agent using the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up by CSA). Click Chatbot - Ticket and type TICKET, then follow prompts. Link to create a ticket will be presented.

[Sansan]

There is no live telephone support.  All messages.  The chatbot is supposed to work. But if you say you cannot get around it, use the link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond via envelope. 

[hairbag1]

@Shane87

if you dial 611, you should here current plan status.