I am trying to get my account sorted out at Public Mobile.

[Bullysh]

I have two phones on my account.  I managed to get one phone reactivated after my phones were disconnected due to a problem with automatic payments (caused by unauthorized transactions and the bank placing a hold on my credit card while they investigate).  My primary  phone was working until today and now that has been blocked.  I go to my account but the only phone that is showing is my secondary phone and there is no way I can find to make a payment towards my primary phone.  Without a living person to speak to I have no way to sort out the mess.  In the meantime I have had no internet connection on phone for over a week once I leave my residence.  If I dial 611 it won`t permit me to make a payment by credit card because it asks me for a pin number, which I don`t remember.  

[slusagm]

PM system is one email for one account.  So, your partner's account must be using a different email address.  You can try Forgot Login link on the Login page and PM will send an email to you.  Check all your email addresses and check which email address receives the PM email.

if you cannot figure out which email address was used on your partner's account, ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hairbag1]

@Bullysh 

the first issue I notice is that with Public Mobile, you can't have 2 numbers on same account. Each cell number needs it's own sim and it's own account and separate email address. You can use same payment card though.

added...to make payment to working cell, you can download the Public Mobile app, log in to your account to add your new payment card...then resume service using that card. Alternative, get payment vouchers, log in to the account to add them and resume service.

To get Customer Support involved, click that orange bubble on lower right side of page to start the process. If that fails, use this link to dm Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437