Phone number transfer

[Jean18]

I realized that the phone number wasn't ported from the other company because I didn't answer that confirmation text message. I reached out to the old company and was able to confirm. 

Now I need help from PM to complete the porting process from the old provider. How can that be done?

[Chalupa_Batman]

Hello @Jean18 

I will send you the porting number. Take a look up top right corner mail box

[softech]

@Jean18 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed