[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
Can I get the email resent with this QRCode?
Calls dropping regularly
Hello,My calls have been dropping consistently for the past few months. I'm always speaking to the same person (who is also a public mobile user) throughout the day and every call/session is dropped eventually- this occurs on a daily basis. One time,...
Public Mobile Promo Code or offers?
How often does Public Mobile give Promo Code or new discount offers?,I'm looking at the $29 for 20 GB package, but I need international S.M.S. as my nephew is in Singapore right and all he has is a crappy phone BlackBerry Storm that can only do SMS, ...
Subscription change
I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone
Add ons
Hi, I bought an add on (1GB) but when the data with my plan ran out, the add on never kicked in, so I had to buy it again. Was wondering if someone can help me get my money back because I don't see the 2GB in my Public Mobile account but I do see 2 t...
Texting
I recently set my friend up on Public Mobile. He was given a temporary phone number before his was ported. Now whenever he texts me and some of his other friends, the temporary phone number comes up, not his ported number. I can set a text to his ...
" Sorry, we’re not able to process this request at this time. Please try again later."
Anyone has the same issue? My phone is on hold now, I want to use it!!!Flora
Help porting number
Ive been trying to port my number and it says it failed, I keep trying to get through to cs_agent that my IMEI number is not wrong. I need to speak to someone on the phone, i think i am talking to a AI chatbot because it keeps asking me the same ques...
Resolved! Unable to access voicemail
Hello,When I try to access my voicemail (by pushing "1"), the call drops and states "can't connect" and drops the call. I have restarted my phone already.
Some calls work others drop instantly
I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and th...
Switching from iPhone to Samsung
Hi,My wife and I have iPhones and will be switching to Samsung soon. What do we do to keep our numbers and info on our SIM cards?We have physical SIM cards. If we use eSIM with the new Samsung, can we transfer data from our iPhone sim or do we have t...
My primary line is disconnected by mistake when I was trying to transfer (ported in) another line
Hello, My request is a priority du to the fact my primary line has been disconnected by Public Mobile by mistake. Yesterday, when I was trying to transfer a second line from another carrier to the esim of my wife, the system has replace my line to t...
PM 5G+
Don’t know if this is just me, but I woke up this morning to the 5G+ logo on my phone. Could this mean 5G+ is coming to PM?
Resolved! E-Sim!?
How do I get an e-sim?!
Resolved! Changing a plan in the middle of billing cycle?
Good evening everyone,If I were to change my plan in the middle of billing cycle, how does it work? Would I get some refund for the current month? A new bill month will start immediately. All data left on my current month will be wiped out? Thank you...
Resolved! US Roaming Plan - Data not working in US
I just subscribed to the Canada and US data, talk, and text plan but now that I'm in the US for travel it is not working.I've gone through all the troubleshooting steps and have only been in major cities (Denver, Minneapolis).I can see my phone tryin...
Resolved! Account suspended
My account is suspended and can’t login yo to my account.
Resolved! US Roaming use after 3G shutdown in U.S.
I am trying to buy the same US Roaming $30 bundle that I purchased 15 days ago and it is not available when I login. I have 1 day left on my current bundle.
Resolved! can I stop my subscription plan temporarily with add-on data?
My current subscription will be till 21st and I will be out of the country shortly afterwards, can I:-pay for an add-on on 21st for 1GB of data,-stop my subscription temporarily while I am out of the country and-resume the subscription when I come ba...
Resolved! Plan recommended?
What is this label about? I see it in my self-serve. I searched and couldn't find anything.
Error Code: M.8701
I'd like to create a new account and order a SIM card. But, I got an activating error message with error code - M.8701. Could someone help me for it? Thanks.
Resolved! New 5G Account with eSIM, Cannot Make Calls Out.
I just opened a new 5G account on PM, purchased an eSIM and transferred my phone number from Koodo. As far as i can tell the eSIM installed ok and I did reply "Yes" to the Koodo message about migrating my phone number. I have also rebooted my phone (...
Resolved! Accessing old Phone number
I need help in accessing an old phone number that hasnt been in service in 8 months. What steps can I take to do this?
Resolved! 3g to 4g subscription - No 4g plans showing up in My Account
Hello Guys,I have a public mobile 3g plan and I would like to change to 4g plan. But no 4g/5g plans showing up in my account after login. Can you please let me know what's the process to subscribe to 4g for an existing customer?Thank you.
Resolved! New phone has issues connecting....
My old phone was a Moto G power and was always reliable out in the country with weak signals so when I replaced it I got another Moto..... this new one is a Moto Gpower 5g.I've had problems with connecting from the start, my signal strength is -115 t...
My Referral Code not showing up when I sign into my account
Hi,I don't seem to be able to get my referral code for a friend. I signed into my account, copied link for referral code and it's showing up as below, without any unique referral code...https://publicmobile.ca/en/on/plans?referral=
unexplained data usage
My account shows massive unexplained data usage after midnight when I am not using Public Mobile,I need to speak to someone on Public Mobile staff.
Resolved! Reactivate my new sim card
Hi, I lost my phone and have put my service on hold. I just got a new sim card, please help me to activate the new sim card and I can get back my phone plan as well as the phone number back.Thanks
