Community

Resolved! USA add on

I put US add on on my phone yesterday. I paid and saw the payment was received but I may have done it before the prior add on was finished. I was charged $30 and was $20. How do I get it to work???

Resolved! Friend's referral code

I opened a new public mobile account, but it would not accept my friend's referral code.

Resolved! Public Mobile is not able to blacklist my phone

I

Resolved! My credit card number has changed due to fraud. How do I get reinstated?

My credit was used fraudulently and had to get a new one.  Now I don’t have service due to non-payment.  Would like to provide my new card number and get reinstated.  How do I proceed?

Resolved! My card is still being charged months after I switched to Koodo.

I loved PM but moved to a place where i needed wifi calling so had to switch to Koodo.  I just noticed I'm still being charged for my PM account. I'm pretty sure my account is closed because I can't login to it anymore. How can i get this sorted out?

Resolved! Keep phone number but change sim card

Good morning and HAppy new year. i have lost my SIM card and purchased a new one but I would like to keep the same number. When I try to change the SIM card as indicated, I am not able. Please help  thank you

Resolved! SIM card doesn’t work

New SIM card works on the old phone but it doesn’t on a new one. 

Resolved! Upgraded plan, but did not changed in my account

I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!

Resolved! Data usage

Hello!My son has a data plan for MP per month. According to the usage, he only used about 78MB, however according to the general overview, there is no MB left. Could anybody explain how this is possible?Thanks!

Resolved! Cancelled my account still being charged

I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator 

Resolved! Stolen phone, need shut down asap!!!

Resolved! LTE, 3g, 4g question

I just changed my plan and moved from LTE 3g to 4g but in my phone settings it only has the option to change to either LTE (recommended) or 3g. Online my phone shows it is a 4g phone as well. Am I doing something wrong. I have a moto g fast. I went t...

Resolved! What are your reasons for staying with PM?

There are other carriers offering seemingly much better deals, especially during the holiday seasons.  Many left and many stayed, what are your reasons for staying? MineWorry free – it is prepaid, you can’t use what you did not pay.Add-on plan, speci...

Resolved! Switching plans

How do I switch my phone plan

Resolved! changing plans

I have 2 accounts- one for each of my kids. I changed plans on one of my accounts and it automatically changed the plan on both accounts. Who do I get a hold of to correct this? what do i do?

Resolved! Payment

My card doesn't work for some reason and it works everywhere else. 

Resolved! If switching from another provider to Public, can I keep my old number?

I'm looking to start my own phone plan. I've been a part of a family plan for many years but now I'm striking out on my own. I'm thinking of switching to Public. Can I keep my current phone number?

Resolved! How to port out number without the sim card (lost)

Trying to park my son's number but can't find his sim card. Is there a way to approve the move besides the SMS message they send you?

Resolved! Change email

How do I change my email on account 

Resolved! When does my US add on start?

I am looking at purchasing the data/test/talk plan for the USA. Does it activate at time of purchase or can I buy it now and then it will last from 15 days when I enter the USA? Also - any comments on reception quality in Orlando?TIA

Resolved! US LONG DISTANCE CALL

I started using your communication network or Public Mobile in September,2022, based on the recommendation  of my brother, and he told me that after three months which was December last year, i will be able to call America freely where most of my fam...

Resolved! Inquire account number

Hi my wife account number under my name now she need account number to transfer plane can you help me to get account number 

Resolved! My sim card order Not delivered yet

Hi,I ordered a sim card 14 days ago, and it is not delivered yet. Any idea or solution to track my order?