Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I switched to Public Mobile with a eSim a month ago and service is not working properly.I cannot receive ANY calls or texts from others.However, I can call others but NOT text.Please help
A new user is going to sign up with Public Mobile and will be choosing the $29 20GB service which is a promotion right now.They are wondering if this is a plan that at some point in the future (ie after 90 days) will expire on them and they will be f...
I have a Public Mobile account, and am changing phones; I understand that I will need a smaller SIM card for the 6S. Does anyone have suggestions for the steps I need to take to arrange this?
Hello,I've previously used the site(s) recommended to check bands but found out my apparent perfect current phone actually isn't so perfect with public (Telus store purchased moto edge+). Because of this I'm kind of leery and figured I'd ask here inc...
I currently have three cellphone numbers with one account (in my name and my email) with a different carrier. Can I transfer all three numbers to PM and then split them into two or three separate accounts (for myself, my wife, and my son)? Can I do t...
I was calling my husband towards the end of last week and I got a message that his number was not in service. Tried again and it was fine. This weekend my Dad experienced the same when calling my number on two separate occasions. Has anyone else be...
I received a text about the great deal of receiving 15GB at $26 per month. My wife also has account with you but she hasn't received a text about the offer. We both wanted to accept the offer. Today is the last day of the offer
I got a new credit card and forgot to update my account. Today I got an SMS about it and updated my details, but now I'm not seeing the auto renew option with the $2.00 discount. Will this update next month? I've been a member since 2020.
It all started when Public Mobile double charged me.I was unable to contact Public Mobile. The ticket submission page referred by the chat bot is permanently error 404.I won the chargeback case with VISA as it was obviously a double charge.I received...
2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the $39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem ...
Going to be traveling from Ontario, Canada to the US for a month. If I switch carriers (from Virgin to Public) and choose the current CANADA-US plan for $65 (https://subscribe.publicmobile.ca/en/on/activation/plans/60GB-5Gspeed1), knowing I need to t...
I have been using mobile public for a long time, but now I really need to use the 20G data package (for newbies), I often work on the road, need data for directions, exchange jobs online, ... so I can give I prefer to use this package (29$/month) to ...
Hello,My account appears to be suspended as my data and phone stopped working. I had insufficient funds in my account yesterday when the payment was attempted to be taken for the next month. The money is there now but I cannot figure out to get the...
I received a deal on Friday from public mobile get 15 GB of data at 4g speeds of up to 100 mbps for only 26.00 dollars a month. I want to find out is this for real or a skam or is this deal for only a short time and then the price goes up
Hi,Planning to travel to NYC and I would like to buy the US talk/text roaming package. While in the US, can I phone Canada? and of so, will there be any extra charges?Thanks
Hello community fellows,I just bought a new Samsung A15 (a 5G phone) to replace my old phone but it doesn't recognise my SIM card which is on the cheapest $15/month plan with 3G speed for data. The Settings -> Connections -> Mobile networks -> Networ...
I want to reactivate my old phone number , when I logged in with my email it created a new account but my old community profile is still active. Please let me know how to proceed.
