Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I recently switch to public mobile from fido (without changing the phone number), and ever since I do not receive text messages from the bank, the government, etc for confirmation code. I get texts from other people but not those. Does anyone k...
I have a plan that includes 4g, but the only options I have for "Voice & Data" in my Settings are "LTE" and "3G". It's been more than 48h since I activated my account and switched to LTE from 3G. How can I find out if my data is on 4G speed? Does LTE...
My phone shows "No service" .I have tried all the trouble shooting steps provided but to no avail.
I have complained multiple times about all this Eversafe and 2FA nonsense but today I ended up with a new issuexref original thread here: https://productioncommunity.publicmobile.ca/t5/Get-Support/2FA-Changes/td-p/997822 I logged into my existing acc...
I have been working for some weeks - on and off, but several full days - to rectify confusion about an account created in May but used by someone else in July. After several days in late August, I persuaded a C_S agent to deal with me - lots of authe...
I am trying to port a family members phone number; it was unsuccessful due to Rogers Port block. I have now had this port block removed but I am now not able to get back to the same page where I can try and port the number over again. There is no num...
Hi, I just requested to transfer my number from Public Mobile to Telus. I was going to go to my account now and cancel my Public Mobile account but it seems I can't access it. Do you know if my account gets automatically cancelled when I transfer my ...
my phone has not been ringing when I have an incoming call. It is going straight to voicemail
Hi there,I'll be leaving Canada from November 1 to February 4 2024, i won't use my phone during this period. I'm asking to stop your service and resume it after three months. You won't charge me for this period, correct? Pls response, thanks!
Hey everyone,Thanks to @Ben_L , it seems we may have something in writing from Public Mobile regarding when the promo plans will take affect. Granted, it would have been nicer if Public Mobile shared this information here on the boards. Once again, l...
Hi,I have a 5G plan and purchased a SIM card from TELUS retail store. Tested with different 5G compatible phones, like Samsung S20+ 5G and iPhone 12, No any 5G service, only LTE and LTE+. I can sure I'm in the downtown area which 5G service cover...
I got a good deal from Public Mobile in a message. So I accepted the deal. But it's not activated. What happened? Please solve it quickly. I need this offer.
I am using my husband's account to post this question. I used the wrong password to access my self serve account and got locked out. I waited an hour, and once again locked out. Waited 4 hours, waited 1 day, waited 7 days, no luck. I need help to...
Data no longer working despite restarting phone. I had no issues before the plan change on my renewal date. Any solutions? Thank you!
During subscription process after payment page, asked for phone number transfer and then got message saying “registration not complete something went wrong contact customer support “.
I received a promo from PM on 8/30/23 to change data plan to 40G data 5G Canada-US wide at $50. I took the offer and made the change with immediate effect. Paid $52.50 with my credit card on file on 8/30/23. The new cycle started on 8/30, ending 9/29...
Hey when I bought my plan it said unlimited Canada/Is calling. I am now trying to make a call to the US and it's saying I have no more minutes, but I can make calls within Canada. Why is this? It is a 920 number which is not an excluded number.
Have PM committed to keeping Canada-Us plans? If so it would be a great idea if they did
Hello, unconvientally recently I had my bank account hacked and my card number was stolen. My plan renews tomorrow, but my problem is my new bank card will take 4-7 business days to arrive by mail. My expiry date and cvc number got changed, so I won'...
Can someone please let me know what happens if I max my data. Does my phone data just stop being available to me or does it keep giving me data but charge me on my next bill? I would prefer my data to just stop working rather than have a surprise o...
Hi,I changed my coming 4G 20GB subscription but it only accepts 30 days subscription for $39. I want 90 days subscription ($34/month). How can I contact Public Mobile to fix it? Please inform.Thank you.
unable to access my account
I can not have access to my account with username and password. For identity check I was asked to provide the code sent to my phone number but did not received any code. I changed it to the email to receive the code but after entering the code, again...
Can someone text me from the US without any charges to me or them?
How do i get amazon white listed for my messages
Hi,seems like I'm still beeing charged even though I switched carrier ? Is an admin can look into it ?Matt
I am not able to place or receive a call from USA after adding USA Roaming and long distance call for USA add-ons. Please suggest.
I have an Iphone 12 and my data has stopped working after getting back from travelling abroad. I have tried every fix I can think of and have come across online. The error I'm getting is "unable to activate cellular data network". Calls and text work...
Charged on my card for a 'top up' and my account has been deactivated. Cannot start a ticket.
