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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferring number from Landline

Hello,I recently had to change the name of an account holder's landline to my name where I wish to transfer the number to Public Mobile. Even though the name change is complete, the "new" account number may not be provided until a couple of billing c...

i selected the wrong reward

I selected a 1 GB data add-on, but selected a US Roaming 15 day option by accident. How can I cancel that reward and get my points back?

I need add refer number, as I didn't add it by the time I bought the plan.

I need add a refer number, as I didn't add it by the time I bought the plan.

All I want is to update my CC but I'm locked out

Trying to help my Dad get his new card nbr on his acct but he has locked his acct for an hour. Prior to this he was able to see his info, his card is about to expire and he doesn't want to loose his phone access. Any help would be appreciated.

Payment difficulty

I was supposed to renew my plan on the 24th of November but I couldn't and ever since then I've been trying to renew it but it has not been responding even after funding the debit card. Kindly be of assistance as my account has been suspended.

Porting in issue

I am ported into Public via eSIM. When i sign in on Public app, i can see my data and messages usage, so I know my number did indeed transfer. But usually, upon successful port-in, service at the previous carrier terminates. My plan at previous provi...

revoke referral code benefit

How can I use someone else's referral code, rather than the one being used today? To give someone else the benefit of my referral?

service is too bad

i cant use the data service at my office or most of the place i went to. i need to cancel the plan pro-rated.

Resolved! eSIM swapping

How easy is it to swap? And what is the best practical process to go about it? Is this eligible with all plans? Are there any benefits to swapping?

Network configuration when switching from 3G plan

Hiya! I'm not super knowledgeable about networks and settings, and I'm fairly certain my partner and my's phones are not 5G compatible - so I'm aware I will not be getting 5G speeds with this phone regardless of settings but I'm wondering if the set...

Transfer number later on

So....I am currently on TenTenTel.com plan with 3 lines (big mistake). Anyways...I want to port out over to PM. TenTen are purposely dragging their heels giving my required information to port out. My question is...... can I get a PM subscription...

4G phone and 5G plans

I have a 4G phone but would like to take advantage of the 5G data plan on the current promo of 50GB at 5G for $40/m. I know I won't get the 5G speed, but will I still get the 50GB data at 4G speeds without any issues? I have read some posts sayin...

CS Agent Response time

Hi There how long does it take to get a response from a CS Agent? I sent them a message yesterday , and still haven't received a response. Thank You.

Resolved! DATA NOT WORKING

My subscription was successfully renewed today - I can make calls and text messages - BUT DATA IS NOT WORKING!!!

Best plans or Cyber Monday deals that include Canada-USA unlimited minutes

Best plans or Cyber Monday deals that include Canada-USA unlimited minutesWhat can you recommend please? This would be for a different account, I have created the new account yet

Account Locked

My wife is trying to get into her account, we've tried the following:Registered Eversafe accountReset PasswordWaited overnightThe account still says locked and to wait an hour when trying to log in.

Resolved! Earning on Community

What are the best ways and how to know you will earn points/ rewards on helping or interacting on the community?

5G data plan

How slow is the speed (levels of frustration) after the 40GB is exhausted?

Looking to change my brand-new subscription

I saw several folks have been able to change their new subscriptions, from the $34/month for 20GB @ 5G to the $34/month for 40GB @ 5G promotion. I've been unsuccessful at raising a ticket, and can't reach an agent. How do I proceed?Thanks in advance

Failed to port number, activate eSIM

Hi folks,I'm a new customer coming from rogers. The Public Mobile app failed to active my eSIM. I tried using the QR code from the confirmation email, but that fails too. I've tried removing and reinserting the physical SIM card and rebooting the pho...

Resolved! Public New Customer Trouble Switch

My friend just switched to Public and has paid for the plan (40G/$34). But her current carrier Rogers Phone Box asked her to cancel her public subscription before they can give her the account number!!!Anyone can help with this nasty mess ?

Resolved! Referral code not being fiscounted

I signed up yesterday , placed the referral code , it is shown in the summary page yet it is not being discounted on the total price, how do I get this resolved?

Resolved! Upcoming subscription change to 40gb $34 5g disappeared

HiI was lucky enough to confirm my subscription change to the 40gb $34 5g plan on the Friday right before midnight. I checked the next day and it was still confirmed to change on next renewal. I checked today and now I have nothing showing at all fo...

US roaming

I have 1000 Minutes US LD available right now, but not sure whether this will cover when i travel into US as a roaming pack or not, so please check and confirm.

Resolved! New 5g 40gb for $34

Does anyone know how long is this plan valid for before public mobile increases it and charges higher monthly? Just wondering if there is any warning before plan increases?

Resolved! Move PM’s Available Credit left to Koodo

Hi,Can I move the left $77 credit to my current Koodo account? When I ported my number yesterday, didn’t think about the credit transfer. I already called Koodo CS, but they said it can’t be handled on their side and I need to contact PM. Thanks,

Porting from Freedom Mobile, not completed?

So yesterday, one of my Freedom Mobile lines to my existing Public Mobile account. After several hours, I noticed on my Public Mobile self serve that my Freedom Mobile is now showing up as my Public Mobile number. I did not get a text from my Freedom...

Recent subscriber, no access, can't receive text messages

I just subscribed and attempted to activated my esim. I got a temporary number. I cannot receive text messages or data to login to the mobile app to fix it. I'm not sure if the esim activation was successful. Please help. Let me know what you n...

Activation not active

We are having issues with activation. The number has not been ported over from previous provider -Bell. We called Bell yet they said no request made from Public & apparently it has to come from them & not a customer request. Does anyone have a phone ...

Locked out

My husband's credit card expired and now he is locked out of his account. He cannot update his credit card info because a security pin is sent to his cell which he is locked out of. We cannot get a hold of anyone to update information either. Any ass...

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