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01-29-2023 04:37 PM
My credit was used fraudulently and had to get a new one. Now I don’t have service due to non-payment. Would like to provide my new card number and get reinstated. How do I proceed?
Solved! Go to Solution.
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01-29-2023 04:45 PM
@ldgohier if you know account PIN number you can 611 or if you have a voucher you can 611 no pin needed , but if you can sign into account you can go to payment tab update and pay and reactivate account
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM
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01-29-2023 04:41 PM
Hi @ldgohier
Login to your account and go to your payament and change your credit card info and save it, and go to pay manually to reactivated service.
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01-29-2023 04:40 PM
Did the bank do any chargebacks?
Can you log in to your account?
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01-29-2023 04:39 PM
@ldgohier - did you issue a public mobile chargeback on your card at one point? If so, please contact CSA asap to get this sorted out:
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Otherwise, if you can access your My Account, log in and change the card on file, then make a manual payment to resume/reactivate services.