01-04-2025
07:28 PM
- last edited on
01-04-2025
08:29 PM
by
computergeek541
Hi. I’m posting this from my husbands account. My credit card changed, so I’m needing to update my account to reactivate my phone. I go to sign in, and my username and password are accepted, but 2-factor authentication requires a code. The backup phone number for text or call is not mine, but the email aligns with mine (s*******@gmail.com). I press email code, it confirms the code has been sent, but no code comes through to my inbox or junk. I have no other way to access MyAccount to start a service request. I try to make a payment via #611, but it requires a 4 digit code that I don’t have. Help?
01-04-2025 08:28 PM
@Corbinjr wrote:I can't log into my community account to discuss with a Customer Support Agent because the Community Account email is linked to MyAccount and that is what I can't log in to, even though it is the correct username and password. It is the email verification code that is not being sent via email. I requested this option on my husbands account when signing in, and it did not sent to his email either (thankfully we used text option as back up which worked). Is anyone else experiencing issues receiving the code via email?
I was able to receive my 2FA email code to access one of my accounts right now.
The website is finicky. Maybe try to clear cache first, incognito mode or a different web browser. Or try a different device. Or the PM app itself.
01-04-2025 08:19 PM
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2025 07:41 PM
I can't log into my community account to discuss with a Customer Support Agent because the Community Account email is linked to MyAccount and that is what I can't log in to, even though it is the correct username and password. It is the email verification code that is not being sent via email. I requested this option on my husbands account when signing in, and it did not sent to his email either (thankfully we used text option as back up which worked). Is anyone else experiencing issues receiving the code via email?
01-04-2025 07:33 PM
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.