Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a 15-day USA phone/data Add-On on November 7 without problem. I needed to renew it today and was able to add the $30 to my account and the system appears to process the $30 purchase. However, when I then look at my account, the $30 is sti...
I've been paying my public mobile service for the past 5 years on the same card and I'm suppose to be getting 2% cash back for recurring bill payements. I have auto-pay on, its billed on the same date each month. I called my bank and they said that i...
I just setup my account. I am only getting 3G for mobile data. Rogers phone same location getting 5G. My phone is capable of 5G and would get it on previous provider. I also noticed that even though I am only getting 3G it is using data from my 4...
why my SIM card has not arrived yet? I ordered it at 26 October 2023.
I received a sim today and it's service activation failed now i am unable to do anything it just shows contact support but unable to reach any customer service representative.Can anyone help?
I just changed my plan and I lost all my rewards Why?
finally got a response but they ere unable to resolve the issueThought I'd try to sign in again but still having trouble viewing my account and seem to have lost all my community badges etc.
How long have you been here? Did you port over a number? Does that voicemail you're checking actually belong to the old provider.
Should I choose to upgrade my subscription,a) Will any rewards applied to my subscription still be there?b) Will the two $2 discounts still apply every month?
I’ve been going in loops through the bot chat and it always takes me to a ticket pages that’s been “404 not found” for days already. Where is the customer support number or how do I get someone to reach out to me?!
How do I cancel my services if I never activated my phone
I have not received my SIM card for 7days
I went to make a payment and my account has asked me to “continue to complete my plan” as if I’m a new customer. I still have partial service (texts) but I can’t get to the payment menu. I’ve been with them for 3 years.
Hello, my son's phone was lost on 20th July ,and we have received debits on the plan subscription every 21st of the month as per billing cycle. He is on the $25 / month plan.So there has been no usage from 21st July and have received debits with GST/...
Hi,My friend wants to join public mobile and I will give them my PM referral code.But he wants to transfer his existing phone number after.If he joins PM using my referral code while getting a new phone number he should get a $10 credit and I should ...
If I signed up for a monthly yesterday but cancel it today, do I get any of the monthly fee back? other providers only charge you the days you used the service so want to make sure Public does the same.
I have a PM plan. I can see this plan on the web, it doesn't say for new activations only. But I can't see it in the app and it won't let me change to this plan on the web:https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed8Any idea...
I just changed my current plan to the 5G 20GB for $34 plan for my next billing cycle. And I just redeemed 45 points I accumulated in my reward account for $45. I wonder will I still be able to get the promised $1.75/month reward points since I'm not ...
tried to activate online with an EM however, they did not send me a QR code with the EM. The EM is failing during activation, and when I try to log tickets through Support, it is making me re-sign into my account, and then just loading me to a blank ...
On Nov 1st I received bill for old regular subscription, $28. I applied for upgrade to new offer of 20GB starting next month, December. I have already been billed on Nov 13th $38.08 presumably for new subscription??? My phone is still indicating a...
I knew that old customers will be gifted 1 point per month and will gain extra 1 point per month for every extra year they stay with PM. I wonder why am I not getting those? I only got my anniversary point reward but not loyalty points....
I don't know what I did... but for some time I had changed my phone to let it ring for a long time. There is a message at the end that tells the caller that I am not accepting voice messages then it hangs up.I have a medical condition that now requi...
I was a bit confused about VoLTE before, and more so now. Hoping to understand so I can share the info, especially now that PM has competitive US roaming. I have a few friends & family travelling to US and want to make sure they can use PM SIM on ei...
How can I get a phone though Public Mobile? I have a plan but I'm interested in also getting a new device
Hi.Does anyone know how to solve this problem.The credit card has been deducted, but payment still needs to be made,thanks~~
I transfered my phone number when I switched plans from Bell to public mobile and now I cannot receive phone calls or text messages. I can't login to public mobile virtual chat because I can't receive verification texts. I've tried calling telus and ...
Can someone help me login to my daughters account that I created. We don't even remember the email address and she doesn't think she even has access to that email anymore
Because this would be killer and get a lot of people to sign up. I really want PM to match this deal @J_PM
Hi,I am not getting any Voicemail notification. If I go into my Voicemail, the messages are there. Voicemail notification is enabled for all hours, through Text messages, but I am not getting any.
Hey there,My partner just purchased an iPhone 15 and was in the process of porting over from Rogers to PM. She confirmed the port over with Rogers and PM proceeded to reply saying the ESN/MEID is incorrect. Now her old sim card doesn't work in her ol...
