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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I get some customer support??

My subscription was due to renew today. I didn't have enough funds when it attempted to renew. I added funds a little while ago but it still hasn't renewed. It says I'm subscribed, it says I made the payment, but it's also showing the money still sit...

Request to view referral count under new rewards

Good day,I've just switched my account from the old to new rewards system. So far I like it, but,I need to know, at any given time, how many referrals I have.Under the old rewards, this was displayed, along with the last 4 digits of each referral's p...

Service interruption

I am on auto-pay, and PM has mot taken the monthly payment so I'm out of service. Why the hell do i have auto pay if it does not work???? I even manually added money this morning. WHERE IS MY SERVICE???

How am I supposed to log into the account when the phone is lost or stolen.

Been asking for su8pport for one of my other accounts for 2 or 3 days already, now the phone is lost or stolen. JHC Now that account has real personal information and credit card information in it and there is now a chance a thief could get into the ...

Over charged

I changed my plan then u guys took both out of my account and iam sitting on the side of the road in Saskatoon with no gas .. this is awefull and not being able to call is not good I have been waiting hours

Resolved! Using public mobile Internationally

Hello,I'm currently in the Philippines using a dual sim phone.I have the local sim working (using it to post this) but public mobile sim is not registering on globe 2g, smart 2g, or smart 3g selecting the networks manually.I don't plan to use the pub...

Resolved! Previously used Public Mobile #

Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account.

Unauthorized access - can get on to make payment

Double Billed

Hello @CS_Agent i need assistance with my January bill as I’ve been double billed.

Resolved! No internet connection

Anyone else continually loosing internet connection until you restart you phone? I am having to restart my phone several times a day.

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Resolved! Plan

What happens if I exceed my data limit, will I be charged or can use at a slower speed?

Resolved! Customer Service

How quickly can I expect a response if I have a service-related issue or question?

Resolved! Transfer Koodo prepaid phone number

Just purchased a subscription using a esim. Using the app to complete setup. I want to transfer my current number to the new plan but it tells me the number is invalid. Some kind of problem because it is a Koodo prepaid plan number. How do I fix ...

Resolved! Why is my payment pending?

New sim registration

I cant link the new sim card

USA coverage

Recently bought the 15 day data/text package,but it would not work at all. Now I'm back in Canada and it was a waste of money adding it to my account. Is there a way to request a refund. Thanks.

samsung s10 not compatible with public mobile?

I tried to change my device-samsung s10 plus with public mobile sim card, but it did not work. Anyone know why? Their chatbot cannot give the correct answer, and their links were all broken. Such crappy customer service of public mobile!

Canada US Plan

Can someone tell me if the above plan includes calling while, in the states?

Switching to a can-us plan and going back to original plan

Hi - I am traveling to the us for a two week period in February. I originally thought to add the roaming add on but would prefer access to 4G data that the Canada/us plan offers I would switch back to a regular plan upon my return. I have a very nic...

No calling or receiving with my Canada US package

I'm in the States and can get internet and texting.cant make or receive calls from US or Canadian numbers. It acts like its sending but then drops the call. If ppl call me, it goes to VM. Help!

Bill amount after resuming service

I went on vacation for a month. My prev billing date was on the 14th (minus $1 refer, 2 autopay and 3 loyal) I came back to Canada and resume my service on 25rd, however i only got minus $1 refer. Is the resumed bill correct? Like loyal and autopay a...

Trouble with US roaming

Need to speak with a representative

How to get a refund

My account auto renewed for 3 months. I thought the renewal was at the end of the month but it was the 29th (today). Can I cancel and get a refund?

TOTAL SCREW UP WITH LONG STANDING ACCOUNT

Public Mobile clearly the WORST platform for Mobility Service. Somehow the system kept throwing me off and locking me out EVERY time attempt to LOG IN. No way to access account. Now I want to add funds as today is deadline. Somehow I got to Change Pa...

Resolved! Data not working

I recently upgraded my data plan and I have not been able to use my mobile data since then. I have tried generating a ticket several times to no avail. What's the way forward please?

Transfer Public Mobile phone number

How can I transfer my public mobile number to another provider without the old SIM?

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