Community

Resolved! Trying to cancel grandma’s account

I set my grandma up on PM a few years ago and I misplaced her account details.  I purchased the SIM card from Walmart at the time and they forced me to have them set it up (which is why I don’t have all the account info).  How can I deactivate this a...

Resolved! Double charged

Dec 11, 2022 I ordered a SIM card and was charged $10.50 on my MasterCard ending 0373.an error message said “incorrect zip code” (even though I live in Canada and have a postal code) so I used my other MasterCard ending in 7631 and was charged an add...

Resolved! So.......what happened to the plan selection? Best time of year for mobile plan sales!!

Resolved! Service cancellation

Hi there, I am cancelling my service with public mobile. Will removing automatic payment suffice or do I need to explicitly cancel the service somehow? I couldn't find a way to do this. Thanks in advance.

Resolved! Account Suspended

I have auto pay set up on my account. My debit card was compromised yesterday. As a result my bank canceled it. Bank issued me a new debit card. I need to update my account to include my new card. However, my account has been deactivated or suspended...

Resolved! 2 GB bonus

I didn't received the 1 GB free data for signing in the rewardI didn't get 2GB free data and 500 LD minutes after replied YES2 to text message couple weeks ago.Thanks 

Resolved! No SIM card

I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas g...

Resolved! Unable to use mobile data

I have 250MB of data, however I am unable to use it even though Mobile data is ON. Please have a look at this data issue. My account is Active and Incoming/Outgoing phone call is working well.

Resolved! Plan upgrade did not work

I changed my plan to 15gb for $40 to begin Nov 29,2022 but my plan did not switch over. Need help please to get this resolved 

Resolved! 2GO

Never received the Text message for the free 2GO rewards, I was told to wait till Dec 15th but still no message received. Anyone know why?

Resolved! New sim shows sos only

Started new service and transferred number. I accepted transfer from old provider with old SIM still in.  New sim wont connect showing SOS only.  I have reset network settings, rebooted, reseated SIM, waited 2 hours and more but no improvement

Resolved! Plan change from Black Friday

I changed my plan from a Black Friday sale. The $55 with $20 off. So that means that my bill would be $35. And then I have $7 a month in credit. So my bill the would be $28 plus tax. I was just billed for $54. How does this make sense? 

Resolved! the port request, (Transfer from Shaw to Public)

Hi Can you send a port request to Shaw again? I transferred my number xxxxxxxxxxxxxx from shaw to Public, but it's not completed correctly; Shaw's agent told me Public need to request the port again. Thanks.

Resolved! Did not get Promotion text

Hi I did not get my promotion text what should I do 

Resolved! I was over-charged by Public Mobile

Hello, I got a Black Friday promotion - 20gb at 4g speed plan ($55) w/ $20 store credit for 15 months starting on Dec 14th. I should've been charged $37.29 w/ reward-autopay ($2) applied. However, I was charged $58.76 this month. And th promotion tha...

Resolved! I recently moved to Quebec and my sim does not work anymore

Hello, I moved two weeks ago to Gaspesie, Quebec and since then my sim is giving me problems a lot of times:- sometimes it does not connect to the internet - sometimes it says that the sim is not in the phone even if it is- sometimes I'm not able to ...

Resolved! [Dec 16th] Didn't receive text with Free 2GB and 500mins offer

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international. Could any of you help me figure this out?  I get all texts from Public Mobile otherwise.  I've been a customer for a year and I received the ...

Resolved! Tried to change email address for accout now unable to login.

I have had an account for years.  I also pay for 3 other accounts for my children.  The email that was assocated was not my own because I had already used that address when I setup my son's phone number - your system won't allow the same address to b...

Resolved! Plan upgrade to 4G

I upgraded my plan from 3G speed to 4G speed but not sure how I confirm it? It shows the new plan 4G on my account but my phone still only shows lte or 3G under cellular. I’m in an area that supports 4G so not sure if I need to do anything else for t...

Resolved! Promo code

need code to change plan 

Resolved! Unable to reset my password

I'm trying to log in to my PM account and am not able to do so.. not sure why.... I've recently ported out my number, could they automatically close my account? I still wanted to keep my public mobile account and pass on my account to someone else. h...