Community

Issues with Data not connecting ?

We are a family of public mobile users.... have an unlimited plan.... but I am a low user... over the last few weeks myself, my wife and our kids phones have all had issues of not connecting to network for data, requiring the phones to be rebooted be...

invoices

I need invoices from May to 

Registration mistake

I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?

Purchase of us roaming plus 3GB data won’t work

I am down in the states trying to buy a 2nd 15day roaming plus 3GB data. When I try to complete the purchase . First it says ‘take $30 from existing funds’ when I say yes it just recycles the screen and doesn’t complete the sale. I have $80 sitting t...

Cannot Receive Calls

All the call are forwarded to voice messaging system. I checked parameters. They are OK. I did #21# several times.

Cannot login to account to update payment subscription evergreen sending 2fa text but number disconn

Hi Public Mobile Support, I cannot login to update my payment method to renew my subscription since the number is now disconnected / deactivated and eversafe insists on sending a text message to my registered number after email 2fa authentication but...

add new sim with another phone number to my account

How can I add to my account new number with another subscription?

Cancel pre-authorized payments

Hi,I’ve looked everywhere and I cannot find a way to cancel pre-authorized payments. I’ve even called 611. I only see a toggle to cancel my subscription, which cancels pre-authorized payments BUT ALSO my mobile subscription. I just want to cancel pre...

How to remove Add ons

I am charged for add ons

Credit for payment

Hi there,I made a payment on my account, then changed my plan, then paid again.  Can I get a credit or refund for the initial payment?  

Voicemail greeting?

Hey there,I set a personal greeting but my callers still get the automated greeting and I cannot for the life of me figure out how to set it to the recorded one. Help?

What is Automatic top up

What is Automatic top up

Help! Can't call or text to most people

I can call/receive texts and phone calls from only three  people it will not work for any other people.  I have recently transferred my phone number. It has been more than five days.  I have removed Sim and restarted phone.  Just wondering  if issue ...

how to transfer phone number to new iphone when you have an eSIM?

I recently bought a new iphone. I moved the physical sim card from the old phone into the new one, and when I was setting up the new phone, it said it was 'unable to transfer phone number to new device.' I have contacted the customer service agent he...

Second phone number not in profile

Hi, I got an email my second phone needs the credit card updated, it will turn off in 5 days. I went into my profile, but only see phone 1. My other number Phone 2 is not shown. So it must have its own profile, but I had no idea. How do I access that...

Need to transfer my eSim temporarily to another phone while current gets repaired

Hello,I have a phone with eSim, and need to send it in for repairs. Have another phone that takes eSim so was hoping I could just transfer it over to my temp phone.Looking at help guides it looks like I need to pay $ for a new eSim, activate on temp ...

eSIM suddenly not connecting

Unable to connect to PM as of Jan 31 AM, despite the service running smoothly just yesterday! I tried to reset my network settings, airplane mode on and off, and restarted my phone multiple times. My job is reliant on my phone coverage!! Any tips to ...

Wife switching from FIDO to PM

My wife will be switching from Fido to PM ( I'm already here) soon. She needs to keep her current number. I have read many posts about switching, although not sure which is the best one. A couple of questions:1. She only has one phone ( new Samsung A...

Re: Getting weird calls from "V" phone numbers. What is going on?

Subscription date

Hello,i need to know my subscription date on public mobil ( the exact date my phone number were given to me).where can i get this information?thank you

There is something wrong with activating new sims.

Unfortunately there seems to be something wrong with activating new sims.  I'm a long time user and holy wow is activating a card now impossible. From payment failed attempts, to the app not loading correctly, to app page circles that "load" without ...

Payment change

How do I change my payment arrangements so I can make my own payments instead of automatic payments 

Making a payment

I signed into My Account, but cannot find the section to make a payment. I usually make them by phone but the system would not take it, for some reason.There is no Payment tab that I can see.where is it? Thanks.