Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to receive calls/sms

As Sally just posted I cannot receive calls or sms. Caller gets directed to voicemail. Voicemails are not showing in recent calls on my iPhone 11. If I call voicemail the messages are there. Texts are not showing or available.Phone worked fine last ...

Resolved! iPhone 8 plus constantly freezing

I recently bought a Certified Pre-Owned iPhone 8 plus, and it was working well, so I ordered two more. However, with both of the more recent ones, they periodically just freeze, and you can't select any links, or type. On one of them, it also someti...

Unable to receive calls/sms

All incoming calls are going to VM and incoming texts are not coming through. Have restarted a few times. Have manually and automatically selected network operators. At a loss. Been going on for a few hours now. How do I contact support??

SIM disconnected from network

How do I reconnect

Resolved! Referral Reward/Bonus

I have referred someone for the 25 promo going on, they had the error code 821 and had to deal with that headache, but got it sorted out with a CSA. My question is, if you are on the new rewards program. Does the friend referral show up right away i...

Open ticket in limbo?

Had a ticket opened last week and other than one random sms (from who? don't know, they did not identify themselves) that only asked if my problem was solved (it was not), I have had no support to resolve the issue. So do I just wait another week for...

Resolved! Trying to switch from Fido to Public and having issues

My number apparently doesn't work and there's no option to transfer my account. When I try to create an account it says my email is invalid. If its this difficult or my number doesn't work ill just go to koodo . Please help. Do I need to purchase a s...

Resolved! Changing province

Hi I have been using public mobile with 6 first numbers 506 230...... in newbrunswick. Now when I'm calling to toronto it says that long distance charges are applied . I am going to toronto to live there I was wondering this plan that I have been usi...

Resolved! voicemail

how do i retrieve a voicemail that was automatically deleted after 10 days

My phone does not ring

I can make calls but cannot receive. It is not on do not disturb, the reception is good, what can be wrong?

Resolved! Website Error - No compatibility list showing

Compatibility list not working. https://www.publicmobile.ca/en/on/get-started Tried yesterday and today using several website browsers, Chrome, Edge, Brave, and Firefox.Also refreshed screen with circle arrow and F5 for my PC.I was thinking of switch...

Payment

I have enough funds in my account to renew my plan but it’s saying I don’t

Resolved! Us roaming

Added US roaming to my account on 21 May, $8 was deducted from my account. When I arrived in the US on 24 May, phone showed T-mobile, but any attempts to make a call resulted in a message that I didn’t have US roaming on my account. Did I miss som...

Resolved! 6mo 2GB Bonus

Re 6mo 2GB Bonus (new customers only} That's all well and fine for new customers joining PM. But me, a 3 year member, without Wi-Fi at home (til next week thank God) has spent $90 on extra data in the last 2 weeks with still two weeks to go In my mo...

Resolved! No Connection to Data "100% Data Used" when Only 50% was actually used

For the past 2 months, my data gets cuts off in the 2 or 3 week of my monthly plans and I get a mesage that my data is used up. I decided to check this month because I didn't think my data should be runing out so fast, and of course I've onley used ...

Big problem

I just paid for my account yesterday. The payment was due for today but I paid yesterday so that I don’t forget to pay, but right now my account don’t work. I can’t talk, I don’t have data, I can’t send sms. But I paid 35$ and 30$ add-on. I need a re...

SMS not receiving

I am not receiving sms on my public mobile phone number. When i sending sms its showing sms sent but the recipient not receiving it . It was all working good in the past . since last 3 days i am experiencing this .Please help me.

Resolved! USA Roaming

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Resolved! My iphone 5 stopped getting Cell Service

Hi, I can no longer get cell service with my iphone 5. I also recently got a new credit card. I'm not sure if its because my phone is too old or my credit card has changed. It says I'm paid up until June 15th so I'm assuming it isn't my card. Is i...

Resolved! Refer a friend: $25 discount not applied

I hear that there is a limited time promotion where I could receive a "$5 credit every 30 days for up to 5 months as long as me and my friend stays with PM" until June 6th 2022. My friend used my code on May 19th and activated their sim card. They g...

Resolved! Overused minutes

I have the standard $15/mo plan which gives me 100 outgoing minutes per month. If I were to go over the allotted minutes, would Public Mobile charge my account additional fees?

Resolved! Plan Expired

Why is my account status displaying "Plan Expired” today. My service is also not working. Things were good yesterday.

Resolved! Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

I submit a ticket to transfer my phone number over to my new Public Mobile account 7 hours ago and have heard nothing back.Tracy

Resolved! Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError logging in"

I am a new custiomer - have a new activated Public Mobile SIM. I am trying to transfer my existing phone number from Koodo Prepaid to Public Mobile. I went through the process of talking to the bot, getting the "create ticket link" (https://www.publi...

Resolved! Receiving Texts

Signed up with Public approximately 6 hours ago. All seems to be working except the texting and receiving of pictures

SIM card not activated

I've bought a card yesterday and it won't activate. I have a galaxy s7 and other people have said that it works with public mobile in person and on other online forums. I've tried changing the number and still nothing. Any way to fix this or do i nee...

Resolved! Phone not working

I ordered a phone on May 12th,2022. It has stopped working. It turns on but can't get into anything as the screen is just black. I know I am in the return/exchange period. How do I go about exchanging for a new phone?

Resolved! Activation fails due to Invalid SIM

I bought a new sim card and all attempts to activate have resulted in Invalid SIM error. I tried clearing the cache, using different browsers, incognito mode, browsers on a different device, waiting till the next day.

What is the point of this forum?

Resolved! Password not recognized - need to update credit card information

PLEASE HELP...my wife needs to update her credit card information and she cannot get into her account due to password issues. Her service has suspended because of this...frustrated because to get into community on her account she needs her PASSWORD!...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to receive calls/sms

Resolved! iPhone 8 plus constantly freezing

Unable to receive calls/sms

SIM disconnected from network

Resolved! Referral Reward/Bonus

Open ticket in limbo?

Resolved! Trying to switch from Fido to Public and having issues

Resolved! Changing province

Resolved! voicemail

My phone does not ring

Resolved! Website Error - No compatibility list showing

Payment

Resolved! Us roaming

Resolved! 6mo 2GB Bonus

Resolved! No Connection to Data "100% Data Used" when Only 50% was actually used

Big problem

SMS not receiving

Resolved! USA Roaming

Resolved! My iphone 5 stopped getting Cell Service

Resolved! Refer a friend: $25 discount not applied

Resolved! Overused minutes

Resolved! Plan Expired

Resolved! Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

Resolved! Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError logging in"

Resolved! Receiving Texts

SIM card not activated

Resolved! Phone not working

Resolved! Activation fails due to Invalid SIM

What is the point of this forum?

Resolved! Password not recognized - need to update credit card information

Is the data in the $50 per month subscription unli...

Login issue

Keeping the same number

Cellular data

US Plan NYC