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Not getting code to my number

AlexPrelude
Great Neighbour / Super Voisin

Just plugged in my new sim and I’m not receiving the code to my number 

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Hey @AlexPrelude 

Try this. This way you can send the code to your email at first....

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Chalupa_Batman_0-1707876840657.png

Then, the next window that pops up is this.

Chalupa_Batman_1-1707876840669.png

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

softech
Oracle
Oracle

@AlexPrelude can you make outgoing calls? how about incoming calls and incoming text?? are you wait for the number to transfer into PM?

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