Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am trying to activate/transfer my number and cellular network to a new phone and I am having a lot of difficulty. I followed all of the steps and troubleshooting. Every time I try to install the new eSIM it fails and says "Error. Something we...
Hi there,I signed up for Public Mobile services; I tried selecting a phone number for my new plan and after it kept spinning just gave an error contact an agent. I did contact CS_Agent.What I did notice I'm unable to login via the app now. Not sure w...
Just ported in this morning and all is working except the sim card is still displaying the temporary old number in the settings and not the new ported number. I tried resetting the Pixel phone and removing the sim card. Will it change on it's own or ...
Keep getting an error and I never received the emai
My email is ***@*** please send qr code as I didnt receive one I am unable to proceed
Hello, I'm having issues with porting old number from Fizz to Public Mobile. I downloaded the Public mobile app and proceeded with the onscreen prompts to port the old number. I got the message from my old provider and approved the porting and then i...
i can’t subscribe. super frustrating. and no help at all. i’m trying to transfer my service here and it’s impossible
I was in the last steps to activate my new account but failed. What should I do now?
Trying to activate my subscription but keep getting subscription not activated at step 6
Hello,I am having the same issue as a few other people. When I try to activate my subscription via the app, step 6 of 6 returned the message ‘Subscription not activated.’ And to contact support.
Can anyone help how I can fix this? Tried activating subscription selected phone number and just Subscription Not Activated error. Logout, restarted phone, reset network setting not luck
I can make the call after ported my phone number from Fido, but could not get the SMS or could not be reached by anyone else. When I logon my account, I got the following, since I could not get the SMS, could not confirm the identity. Can you help to...
I tried several times to activate my subscription. I cant proceed at all.
I happily joined couple days ago but could not make it. It was impossible to transfer my own number so could you cancel my order and return please. Thanks
I just signed up for a new account and subscription but accidentially deleted my new eSIM, now I can't login and get a new eSIM because it requires OTP, which because I'm missing my eSIM, can't get. Now I'm stuck in this loop.What are my options?
I keep getting the same error message “something didn't go right while installing your esim. Click below to retry.” However, there is no retry button option, just the “get support” which is telling me to send a ticket. I can’t seem to figure out how ...
Signed up for flash sale, payment successful, hung up on activation step in the PM app, transferring number from Fizz. Keep getting "subscription not activated" in step 6 of 6. Tried "need help" but high traffic so no help available!
I purchased the plane for 20 and the eSIM is not working it says contact agent.When it asks for 2 step verification code no code gets sent. What can I do to get my known to work
Tried to subscribe on the promo plan, unable to pay, cards in good state . please help
Good evening, trying to port my number from fizz to PM and running into issues. At first the eSIM on step 6 was failing and I closed out the app and restarted and I got a text from fizz asking for permission to port my number which I said yes. App cr...
Hello, I tried to activate my plan and it says subscription not activated and to contact an agent for help. I attached a screenshot of my issue.
I can’t activate my eSIM now. I can’t use the app as it keeps asking for a code sent to the number that’s deactived!! Help please someone how do I find someone??
I tried to subscribe to the flash sale of 50% off $40 for 60GB but it just presents me with the regular rates of $40 for 100GB. How do I get the flash sale?
I am an existing Public Mobile customer and my plan is $50/month. I would like to switch to a $20 plan but the only option available to me are the $50 plan and the $40 plan. What do I need to do to get the $20 plan???
I got the screen "Subscription not activated" Something didn't go right while activating your subscription. Click below to contact a customer support agent I try 3 times already, which shows the same screen, so what is my next step?
Hi, I transferred my Fizz Canada number to Public Mobile yesterday. However, I can only make a call, and use the internet, but I cannot receive any message. ( I received a message saying that I entered the incorrect account number of my previous prov...
I can't enter my 8 digit Fizz account number, and when I put 4 leading zeros - it gives me an activation errorCan we please fix this?
it's about activating eSIM. I haven’t successfully installed my eSIM, have issued a ticket via App, previous carrier cancelled the service and now the new one is not starting by all means. What can I do? How long shall I wait for any response of the ...
Activation failure, how to resolve?
