Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My calls are not ringing contact
I purchased the $20/month plan this January (originally $40/month with a 50% discount for 24 months). Could someone please help review my bill? I’m having difficulty understanding it. Thank you.
Hi, I recently purchased a new phone and had to switch over my eSim from the old device to the new. At the time of the switch I was charged $5, which is not correct. I contacted CS_Agent and requested a refund.This is the statement I got back from CS...
I activated my phone with PM at 6:30 last night. I accidentally pushed the activation button before the Virgin text came through, so I closed the app. Then, I said yes to the text and then inserted the PM sim. The app and service on my phone all say ...
Trying to use my existing SIM card in my new phone
Need to get a new phone for family member for the 3G cancellation coming end of March. Will an iPhone SE 2022 work with PM? Can't check the imei as I haven't purchased it yet. Needs to be an iPhone and is only used for making phone calls.
Why are us loyal customers never given the option to change our plan to one of the new ones? Makes me sad ! I love public mobile but only new customers get to lock in the great deals !
Hello,I'm in Thailand but need to receive and make calls back to canada. Will the long distance add on work for that? Or does public mobile offer that ability? Or do I need to use one of the eSIM solutions? Any insight would be appreciated. Thank ...
Does anyone know what to do with this? I am trying to get new subscription. I asked agent and she said delete the app, restart the phone and then try again, on web close everything restart the computer and try again and wait a minimum one hour with ...
Will Public Mobile be considering offering plans for existing members to include their smart watch in their plan?
Hi,I will be traveling to India next week and would like to receive messages on my number. Is there a way to enable roaming for India on my number.Thanks,Aparna
The esim not compatible with my phone, I need to cancel and get refunded
I have my main number in my Public Mobile App. I transfer my other mobile number and I purchase a sim. then in my public mobile app, I saw the other number and my original number is gone. I also cannot received message in my main number (maybe becau...
My son put a physical sim in his iPhone 13 but there must be port damage so it’s not working. Before we knew that, he picked a phone number which is now associated with his plan. Now that we know the sim port is not going to work, we purchased an eSI...
If i change my plan will i keep the 50% off for 2 years. Got the great offer but also looking at other current available plans
I can't update me credit card..system freezes.. what to do??
Hello,I am having the exact same issue, could you provide me with the number as well?
Hi, I have already contacted a CS Agent and sent them a private message about 3 hours ago but I have not received a reply yet.I lost my previous SIM card so I cannot receive the SMS verification code to change the SIM in my account. I already purchas...
When I buy an extra 5 Gb of data how can I make it so that the 5 Gb gets used first before my current amount
Data almost gone , reactivates in 4 days, I added the 15 day for $30 , it shows in payment but still says I'm almost out! If I run out before 4 days! What do I do?
My daughter lost her phone. How can I cancel the account. At this point nobody seems to be able to help change to the new sim I bought
I was looking over my credit card statement before paying it this month and noticed two identical charges for my monthly plan on February 5th. This is a mistake and I would like a refund for the erroneous charge. How can I get a refund?
Hi there, My phone is water damaged and I can’t access text messages. I am transferring all my iCloud data to a new phone and switching phone plans. However in order for me to make sure the number gets ported I would have to change it from an e sim t...
my phone doesn’t work after pulling my number from another provider
Finally got the nokia 225 4G 100% working on MMS and internet, and i was even able to update the software!First, go to access points and delete ALLthen addPublic Mobileemptyemptysp.mb.comempty0emptyemptyHTTPipv4then add:Public Mobile MMSemptyemptySP....
Hi, I need to request a manual port of my Public Mobile number to Freedom, as I am out of the country and can not receive the text message to reply YES to. This is for my husbands number and we can not log into his account to message through it eithe...
Has anyone had an issue calling 1-800 numbers?
Hi there,I have recently logged in to my account after a few years with another mobile service. It is locked on the last step (number 4) of subscription asking me to activate a plan I no longer want. I would like the account to go back to step number...
Hi, why is it that my SIM card became invalid? I haven't bought payment vouchers in the past 3 months or so. Could it be the reason?I'm trying to log in to my account online. It says Il must reactivate the account first. But when I type the SIM card ...
