Community

Phone not completing calls

I just reinstated my account yesterday after awaiting my new credit card due to getting scammed- my phone is not able to complete calls

Unable to login to my PM account due to the lack of access to an old email address

Hi,I can't login to my PM account since I don't have the access to the email address which was initially linked to my account. Because of it I can't update my credit card info and my account got suspended.Any idea how to fix this situation, please.Th...

Why my account was automatically put on hold and also $10 discount as a new customer was gone?

I just noticed that my account was automatically put on hold and will expire on Feb 25th. I will lose my phone number. Why did it happen? I have never requested it. Please reinstate it immediately because I have had my phone number since forever.Also...

U8m1 - can't make any 800 calls.

Hi there, haven't been able to make 800# calls .  rebooted - same problem...How do I get this resolved. 

Where is my Sim Card?

I purchased the $20 promo.plan on Jan 24 and the SIM card was supposed to have been shipped in two days. Today is Feb 05 and still no signs of SIM arrival. Can you please advise what's going on?

Account cancellation confirmation email or message

Hi all,I've been loyal PM account holder for many years but early January 2026 for certain reasons decided to switch to another provider. I've got a text message from PM to confirm that I want to switch to another and I replied YES and didn't not rec...

Help

I can't sign in account and my auto payment is still charging me I do t want public service 

not enough minutes message

tried to use my phone this morning and all it would tell me is not enough minutes. II am on an unlimited planand never had a problem before. its allright now but what happened

Re: No internet connection or phone service

This has happened to me too. Have you resolved it yet? 

SIM card not getting detected

New to Public Mobile. Hot my SIM today and did the activation with number port. New Public Mobile SIM is not getting detected. Is there any store I could go to to get a new SIM and activate it?

8B1 error code for local call

Why can I not call this number?

1800 dialing issues

I have NOT travelled. No changes made on plan.  I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. Now, it does not work and auto message just states, “8 U M 1 your c...

1800 dialing issue

I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. It just states “8 U M 1 your call cannot be completed as dial, please check  number or contact your customer servic...

Regarding the mailing of the SIM card

I've been a customer for over a week now, but I still haven't received my SIM card. Is there any way I can track my package's shipping information?

Ever safe

Hi, l do not know if l have even safe setup on my account or not. Does anyone know how l can check. I can login to my account with password and Face ID. Thanks

Voice mail

Public mobile forced me to create a voice mail inbox. Now I keep getting a notification saying there's a new voice mail, when it's completely empty. It won't go away and I cannot find a real human being to talk to. 

My account

Close service and refund since no one's helping with my sim

SIM card not detected

I received my physical SIM and completed my activation with porting my number. When I insert the SIM card into my phone, it is not detected. My phone has no problem detecting the SIM card from my previous provider, it just can't detect the Public Mob...

SIM card

Seven days, I am still not received the SIM card .

Update my visa

Change billing info

Moderator help to change username in public mobile community

HiHow do i connect with moderator to chnge my username ? Can i connect CS_ agent for help ?

May I get verification code on my new email address because my email address on public mobile is not

Data just going up with no reason

Hello my data just keeps going higher and higher even while I’m on wifi

Real Help needed

Does anyone have any idea how to get real help from this company?  I am being looped into useless circles and not given any real help.  The phone number on the account being used for two factor authentication no longer exists. I have provided them wi...