Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

$25.00 plan

The website says 1Gb with the $25.00 plan. How come I'm only offered 1040 mb in my account?

pain by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't log into My Account to cancel service

I recently switched to a different cell provider and ported my number over. I want to go into My Account to turn off automatic payments, so I am not paying for 2 plans at once. When I created My Account, I used a password manager, however using the m...

atiredman by Good Citizen / Bon Citoyen
  • 144 Views
  • 5 replies
  • 0 Bravos

Resolved! 3G data on a 4G plan?

Hi all, Thanks in advance for your help. I am a long time Public Mobile Customer. I recently changed my plan to the one below, effective August 16, 2022. Since then, I have never seen 4G or LTE on my phone (when I previously did have LTE). It's alway...

Screen Shot 2022-08-30 at 9.43.01 AM.png
FMW by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos

just moved from Telus

I have been with public Mobile just under a month what a improvement love the unlimited picture text and even a little bit of data is great I have found every thing running smooth

jatt by Good Citizen / Bon Citoyen
  • 154 Views
  • 10 replies
  • 1 Bravos

Change plan to 4g $55

I changed plan from 3g to 4g 20gb $55. But why my account still show the old plan. I choose change now.

Jason998 by Great Neighbour / Super Voisin
  • 132 Views
  • 7 replies
  • 0 Bravos

International calls

How much they charge for international Call out side canada if you had only the simple 100 min 250 mb 15$ membership active ! ???

Madranianas by New in Town / Nouveau en Ville
  • 205 Views
  • 2 replies
  • 0 Bravos

Data not working all the time.e

This has happened a few or more this year where my data hasn't work for a few day and than other times is doesn't work fo hours and I have message about this and ask for a refund on my account and have not got anything done about this so if it doesn'...

Activating a Suspended Account required time needed.

I was wondering if the reactivation of an account is currently taking longer than the stated 30 minutes. My account says active by my line isn't working. I cannot call my number. It has been a few hours. Thanks

gator by Good Citizen / Bon Citoyen
  • 138 Views
  • 7 replies
  • 0 Bravos

Email

My daughter does not know the email she used to create the account. I need access to that information so I can add data to it. I pay the bill. I need help to fix this and can’t find anyone to speak to.

KristalM by Great Neighbour / Super Voisin
  • 157 Views
  • 7 replies
  • 0 Bravos

This is Pam Prasad

I lost my phone and I want my number still but, the verification code keeps going to the number that I don't have for now. I can't sign into my account because yahoo keeps sending the code that you give to them using my stolen phone. How do I keep th...

pamprasad1 by Great Neighbour / Super Voisin
  • 112 Views
  • 5 replies
  • 0 Bravos

Suspended account not activating

HelloI am trying to reactivate my suspended account, i am within the 90 days and i have enough balance in my account, i try it and get the message below but nothing changes. i have been trying this for 3 days and it still does not work. please give m...

Think by Good Citizen / Bon Citoyen
  • 145 Views
  • 5 replies
  • 1 Bravos

i cannot access my account at all

i checked all my emailsmy number is the samecannot reach anyone at allthis is the worst customer support everhow do i login to my account i want to upgrade my plan

kimtan by Great Neighbour / Super Voisin
  • 118 Views
  • 7 replies
  • 0 Bravos

Resolved! Student plan question

For the $55/mo 20GB student plan is there any documentation needed to get/keep the plan? Or is it like any other plan and anyone theoretically could switch to it?

greygoose22 by Good Citizen / Bon Citoyen
  • 323 Views
  • 9 replies
  • 0 Bravos

Resolved! voice mail

Is there a way to retrieve my voice mail from a landline or another cell phone?

r_brent by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

How does the Reward system in Give-back work

Hi everyone,I was wondering how does the reward system in this community work?is it by answering questions or by commenting/helping etc thanks edited by computergeek541: miscategorized

Simar71 by Great Neighbour / Super Voisin
  • 151 Views
  • 6 replies
  • 1 Bravos

Resolved! Upgrading plan, another full month charge 4 days after renewal?

Hi, I want to upgrade my plan to the offered $55.00/month for 20gb at 4g speeds, but when i go to do so, it wants to charge me another full month charge, even though the plana nd charge just went through 4 days ago for $50.00 what should i do? I sele...

Praire_Son by Great Neighbour / Super Voisin
  • 174 Views
  • 5 replies
  • 0 Bravos

Porting landline

Hello, we have reactivated our Telus landline number in order to transfer to mobile. Telus have confirmed reactivation. Please help with reinstating port.

Myeker by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 0 Bravos

Text msg

Text msg are received in French, I'd like to receive in English. Please.Wayne

woz by Great Neighbour / Super Voisin
  • 96 Views
  • 5 replies
  • 0 Bravos

Email reset

I forget my email id of my account and now I want to reset it

Sunny123 by Great Neighbour / Super Voisin
  • 82 Views
  • 5 replies
  • 0 Bravos

my account

I can't log into my account my email needs to be changed because it has been hacked and no longer works

Shutdown an account

So I have an old account that could not be accessed by me nor a customer support agent because inputting the correct password was locking me out of the account and I had 2FA enabled. My service wasn't working, and public mobile's email reset function...

aw_mobile by Good Citizen / Bon Citoyen
  • 611 Views
  • 66 replies
  • 1 Bravos

Resolved! Add On purchases - Data

I need data during a vacation. Normally I do not need data. When I purchase the $15 for 1GB data Add On, is that a one time purchase for the billing cycle period, or is it a recurring charge, which would mean I would need to cancel it in the next mon...

CGR563 by Great Neighbour / Super Voisin
  • 167 Views
  • 7 replies
  • 0 Bravos

Refund needed

Hi! I went to Michigan and did ask to ad ons for 15$ for roaming and call, I taught it was data. Then nothing works. I then added on a 20$ for data and call and text. This was done this past Friday- Saturday. Then again, my text did not work and got ...

DesangesD by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos