Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I’ve accessed my account but cannot check on my add on status, ie how many minutes of my uk calling add on which I purchased some time ago, more than a year I think.need to know what steps to take to find this out for mine and my wife’s phone, can yo...
Today I mistakenly did a local data top-up and what I needed was a US roaming add-on of data/voice/text. Can I revert the local data add-on charge of $20 ?
Hi Community,Does this mean, that even if I am travelling in the UK with my Public Mobile SIM, i won't get SMS.disabling the PM SIM while travelling outside of North America (Can-USA-Mex plan) is unnecessary since INTERNATIONAL ROAMING is not an opti...
I just switched to PM today, >5 hours ago. Everything seems to be working well, except I can’t send or receive messages from Androids. (I have an iPhone)I have tried resetting my network, toggling airplane mode off/on, and turning off RCS messages....
I got a text saying about the 3G shutdown. I have a Samsung Galaxy XCover Pro.If I buy the latest one on Samsung Canada website, the Galaxy XCover7 Pro https://www.samsung.com/ca/smartphones/others/galaxy-xcover7-pro-black-128gb-sm-g766wzkdn45/ will ...
First of all, II am very happy and content with the price and performance of my PM 5G 60 GB plan. -At the very most I have never used more than 10 GB data so obviously I don't need additional data!-------------------------So why is PM persistently tr...
I recently purchased/activated a new eSIM but it’s not showing up on my iPhone 16. I tried scanning the QR code but it keeps showing 'Unable to Activate eSIM'.
Hello. I recently received this message from PublicMobile:"Public Mobile here. Important upcoming network changes that will impact your service. We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, ...
My phone has been stuck on SOS since Thursday evening and I’m still waiting for an agent to reach out to me. mom also unable to log into my account. It is saying an unauthorized message. has anyone else had this issue?I have tried multiple times rest...
I am trying to change my bank account information. I lost my bank card and when I got a new one I forgot to change my information, which caused a disconnection and now it will not let me access my payment method to update. PLEASE HELP!!!!
Hello, I have a friend who want to come public mobile (as new customer). Please how can I book or negotiate a particular plan for him ?Thank you by advance for an answer.Djim
Hi there, Anyone else had issues with CS agents while trying to resolve a service issue? I think I've been ghosted mid way through attempting to resolve an issue. Ugh!!!
Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and it is still not there....
How do I hate thee? Let me count the ways. Days to get my eSIM figured out No ability to switch to Wi-Fi calling Absolutely infuriating process to try to get any help or any responseA system that asked for two factor authorization, even though I’ve a...
I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible
Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.
I've been trying to get help through a ticket since last night. I need to pay my bill but I'm currently on a 50% promo. When I go to pay my bill it wants me to pay the full amount? The promo isn't being applied? Support agents aren't helping. Just a ...
Is there a way to reopen a closed account I am this persons neighbour and know she did not know about the problem with notices due to illness and not using her cell phone (she has a landline). She is in the hospital now (in her 80's) and would li...
I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use. I purchased a ESIM (Public Mobile) to set up for business use. Public Mobile did not give me an option to set up a new account for said ESIM. Instea...
