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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12329 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23345 Views
  • 183 replies
  • 25 Bravos

Reward Data expired

First of all, I understand that add on data expires now.I redeemed rewards for 3GB data in November. This was before the data expired. In my email confirmation it even says "Add-ons will remain on your account until fully used". However, the data did...

nicholasbg by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

My community username is missing or gone

I tried to sign into the community section with the user name email and password i set up a while back. It didn't work. I ended up signing into the community with my email and password for my Public Mobile account and ended up having to choose a new ...

Anonymous by Not applicable
  • 251 Views
  • 4 replies
  • 0 Bravos

why i reveived this message from Cha-ching

why i reveived this message onmy phone: Cha-ching! You justadded to your Refer A FriendReward - way to go! Keepreferring to earn more. Viewyour Reward athttps://bit.ly/344akfm

paulboonmee by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming not activated I

I redeemed points early this morning for 15 day uUS roaming plan.  It still says pending on my account. What can I do? 

Minerboy by Good Citizen / Bon Citoyen
  • 210 Views
  • 7 replies
  • 0 Bravos

No service on my phone

I got a new public SIM card, I downloaded the app on my phone, I created an account, and still no service for than two days after I activated my SIM But when I put the SIM on another phone it works but it does not work on my phone Note: my phone is n...

Morale by Good Citizen / Bon Citoyen
  • 288 Views
  • 9 replies
  • 0 Bravos

Discount offers

How often does Public Mobile give discount offers?

PepsiCola by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Trouble activating

Hi, I am stuck in payment section. May be prob with credit card as I just changed address this morning.. Also want to confirm:- can get coverage in rural Manitoba close to Winnipeg- can port from BellMTS prepaid Also, I have a SIM and I linked it onl...

SJ7 by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Resolved! 15 day US Roam

With the 15 day US Roam, Text, Call, is calling long distance from Canada included as well?

Yossy107 by Good Citizen / Bon Citoyen
  • 237 Views
  • 3 replies
  • 1 Bravos

Can't change my credit card information

I've been having trouble changing my credit card information for over a month. Every time I've attempted, I get the message: "Sorry, we’re not able to process this request at this time. Please try again later." On both computer and app. Last month I ...

wwwsq by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 1 Bravos

Double charges for going over data

Does anyone know if there is a setting in your profile so you can't go over your data and not get double charged. My daughter keeps going over her data limit and then I get double charged for the month. I would like to know if there's a way her data ...

Mitchy1 by Good Citizen / Bon Citoyen
  • 315 Views
  • 8 replies
  • 1 Bravos

Add more account

Can I add my kids numbers with separate sims cards into my current account?

R33gtr by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 1 Bravos

Phone/SIM lost, can't access account

Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new account just to make this post.How do I r...

Sucrose by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 1 Bravos

No loyalty rewards applied to this month's bill

Hi everyone, I have been with Public Mobile for 5 years now. For January 2024 bill, the loyalty Rewards (auto pay $2 and loyalty $5, total $7) have not been applied to my account. My bill used to be $6.78 (i.e., $13 monthly bill - loyalty rewards $7....

AshwiniH12 by Great Neighbour / Super Voisin
  • 254 Views
  • 6 replies
  • 0 Bravos

Upgrade subscription

I'm considering upgrading the existing plan to the $40 for 60 GB plan under the Boxing Week special. What happens if I were to downgrade back to the existing $25/month 1gb plan in the future. Will I be reverted back to my current plan ? Also will I b...

Chindyno by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 1 Bravos

Data usage

I used up half my data yesterday just by texting.  Does anybody else have this problem? I didn't send any photos or gifs.....

Lyndz by Great Neighbour / Super Voisin
  • 182 Views
  • 6 replies
  • 0 Bravos

ISSUES WITH PUBLIC MOBILE

Hello, I am having multiple issues with services provided by Public Mobile. My SIM does not work at all, I am not able to make calls or send texts or even use my mobile data. I also have paid for my services which i should be able to use until 24th o...

Alifiya by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Double charged

Helloi was just double changed on Jan 22 on my credit card, need to get in touch with accounts to have this corrected 

Hockey_mom23 by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Upgrade Subscription Plan

Hello, I like the $24.00 4GB plan under 4G, but I am currently registered for the 3G 1GB data plan for $24.00. How can I upgrade to that offer from my existing plan?Thanks!Emal

Emal by Good Citizen / Bon Citoyen
  • 104 Views
  • 1 replies
  • 0 Bravos

Voucher/scratch top up cards

Hello, Where in Toronto can I find and purchase top-up scratch cards to add credit to my PM balance?   

Emal by Good Citizen / Bon Citoyen
  • 184 Views
  • 1 replies
  • 0 Bravos

Monthly Plan

Hi I hope you are well. I'm received a text message on an offer to change my monthly subscription. I responded yes and was advised the change would take affect my next billing date which is today. I logged into app and I don't see change reflected un...

Charky by Good Citizen / Bon Citoyen
  • 103 Views
  • 2 replies
  • 0 Bravos

Can not connect to 5G

Hi, I subscript  5G  plan and effective today,  but after this switch, I can not get connect to internet. no net work connection now.Could you please provide a help.

Lisong by Good Citizen / Bon Citoyen
  • 228 Views
  • 7 replies
  • 0 Bravos

Need to Resubmit Port Request to Roger

My port request failed, called rogers and they said PM has to resubmit. they would not do so on my request. How do I get PM to resubmit my request. 

Axel22 by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

Deactivate sim

Pls help me the deactivate the sim using the number because it was my used it and jow shes back to my country last sept and  it keeps on charging my credit card.please please help me.

Chris68 by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos

Cant log in.

It’s a continuous loop! I enter my email and correct password. I get the code and enter it and it loads and asks me to log in. I’ve tried through the website where I get a “forbidden Ai” code. The app is no better. I just want to buy another SIM card...

Thatmom by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Cancel phone number and plan

Hi there,I would like to cancel my phone number and its plan because I am going to another country. Could you show me how to do that?Thanks a lot!

EXTRA CHARGES ON MY VISA

My bills are auto paid monthly. On 12/9/2023, My son asked me to pay his outstanding balance of $8.96 with my Visa. Jan 3, 2024 a charge came in for $33.60 which was for my son's phone as he forgot to remove my banking info (which was fine) and my ow...

Strawberry01 by Good Citizen / Bon Citoyen
  • 200 Views
  • 5 replies
  • 0 Bravos

Change Number of Rings on Samsung Phone before Voicemail

Hi,I tried dialing the numbers on several previous posts to change the number of rings on my Samsung cell phone but it keeps defaulting to the 5 rings even though I set it for 3 rings (15 seconds).  As an example, I dialed (from Great Neighbor):**61*...

lparachute1 by Great Neighbour / Super Voisin
  • 166 Views
  • 1 replies
  • 0 Bravos

Resolved! Text messages about renewal

Several months now I stopped receiving text messages reminding me my renewal is coming due.    I get other spam messages from public mobile, but not the ones I want to receive.   Any ideas to fix?

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