Community

Creating a second account

Hello everyone, I'm trying to create an account for my wife who traveled to the US and her service is stopped for the duration of her stay from Telus. Public advised me I can create and subscribe a plan for her and send her sim card there to her so t...

new client - how sim will work ?

new client - how sim will work ?I am going to transfer my existing number( port ) to public mobile.what is the process ?i m from niagara falls ontario , is there any physical location , where i can get it setup ?

Unable to text/call, can't log into account.

Randomly mid-day today I was unable to text and call. I went to log in to my account and it says this:Unauthorized. For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assist...

Out of data, phone number not important, can I cancel and start over?

Question basically says it all. I use a 5G hotspot, so could care less what the phone number is. I don't renew until the 24th and have used all 60 of my gigs. What are my options besides $15 for every 3 gigs. E-sim not an option. Thanks!

Please Help DISCONNECTED MOBILE NETWORK, MOBILE DATA NOT WORKING

Did all the troubleshooting. Mobile data turned on, reset network settings, checked sim card. Mobile data is turned on but my phone says disconnected mobile network?  I have a Ulefone X12 Pro The issue is my phone is not compatible with VoLte. Sigh. ...

lost phone and physical SIM

lost phone with physical sim card. how to restore or get my new sim card quickly 

Lost SIM new SIM card lost phone

My partner lost fone with SIM card in it. How to lock it and get another SIM for same number

Top up with voucher

Where can I pay with a voucher? 

My monthly subscription shows as $40 instead of $15

I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?Thanks in advance.  

I opened a service ticket on June 3rd. 5 agents so far, no resolution. All I need...

...is to be able to update a credit card expiry and security code. Nearly two months and 5+ agents later, it gives the exact same error. The agents keep asking me the exact same questions I've already answered! Has anyone else had an insane experienc...

It appears someone stole my phone and is using my phone number, what do I do?

Hi there. The other day I went to the gym, and couldn't find my cellphone after. I went to locate my phone, and it showed it was at the local police station, but I went there and they didn't have it.When I tried to locate it again later, there was a ...

phone network problem

I can't make a call or recive a call

5G not available in options

Hello. I have a S20 with 5G capability. Under my old plan with Fido and Koodo, I wasn't paying for 5G so it never showed as an option. Now that I have switched to Public, there is no 5G option under network settings. My phone already had the latest s...

Voicemail is not working. I cannot create a support ticket

I have voicemail notifications and I have confirmed that people are leaving me voicemail.  When I call my voicemail to check messages, it says that my mailbox is empty.  Clearly my voicemail is not working.  Please advise on how to fix it.  Also- I t...

Unable to call usa toll free numbers

Hello I am unable to call usa 1 800 toll free numbers. Where as I am able to call same number from my rogers phone.

Payment

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?Does anyone have the link to email with a support person directly? Thanks

activating a physical sim card , not useing the app

Where to

Where do I find my puk code

Service disruption

Incoming calls or messages are not working. Outgoing calls are working. Outgoing meessages also not Working@CS_Agent 

Service is paid but plan not renewing

I need an adult!

Pausing or suspending services...?

I will be away (out of country) for 2 months on a company training.is there a way to pause or suspend my services / account until i come back?company's providing company phone during the trip.thanks In advance 

Can’t submit payment

I have tried so many times to submit a payment and it won’t let me. 

extra charge on my credit card

Hi, does anyone know why my credit is charged and extra $16.95. the charge show up as public mobile self. can anyone help. Thanks