Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have $40 in my available funds, but my data is at 100%. Please reset my plan cycle immediately." How to fix this issue
How do I cancel my subscription with public mobile
A few days ago I paid for my monthly subscription to Public mobile with an eSIM and the payment has successfully gone through. Then, a day later I got a text saying there was an unresolved issue with my payment and my plan is frozen until I update pa...
My old iPhone has a physical sim. I got a new iPhone 17. I followed the process on a new phone. I pushed a new eSIM, followed the prompt to install it. When I click install, it fails. Says something went wrong. I tried several times, tried to reboot ...
I have had my Public Mobile account for a number of years through a physical SIM on my current iPhone 13 Max Pro. I now have a iPhone 17 that I have set up and transferred everything from my 13 Max Pro to my new 17. The iPhone 7 only works with eSIM....
I don't know what is going on with my account,. I got a note saying I'd topped-up but the next thing I know I can't send texts and receive or make calls.
I just signed up but don’t like that I can’t speak to a human, and want to cancel my account. What’s the steps to do this.
Hi, I just signed up, I can’t reach any human to speak to at this company. I transferred my number and now can’t make or receive calls from my number. I’ve restarted my phone. But still nothing. What do I do?
I was double charged on my credit card in the dame day
Hey guys I have an older phone without esim and I broke my sim card. When I try to log into the app it wants to send me a verification via text what can I do to get an email code or a solution to sign in to app
Hello, I can't make it receive phone calls anymore. This started yesterday. My data still works.
I cannot log into my wife's account. Public Mobile does not recognize either her email or password. Am I using the incorrect phone format perhaps.
Who do I talk to about making sure that my phone was ported over properly to virgin.some of my contacts can only text me and they cannot call me, so I believe it has not been fully ported properly thank you
My phone is telling me I need a PUK code
I'm a PM hero subscriber getting 1 GB/mo. and paying $25 before tax. I'd like to increase my data. A friend is a PM subscriber getting 6GB/mo. for $23. Obviously I want more of what he's getting but the only available plan I see is 4 GB for $25. Thre...
App shows I have used 75% of data 8.48gb out of 10gb, so I have some data left. But mobile data is not turning on but Incoming and ongoing calls are working fine.
On December 26, 2025, I paid for the 1st month of a new plan and bought a SIM card. The SIM card has not arrived in the mail yet.
Hello I am out of the country for 6 months and tried to park my number with a third party to reactivate it when I am back. My issue is that once the third party ask the permission to the provider they will send a text message to ask me to confirm. Th...
While reviewing my bills I discovered I was charged twice in a single month. What is the best way to resolve this issue?
I accidentally activated my e sim on my old phone. I didn't receive a QR code and was confused. Is there a way to transfer or deactivate my e sim to my new phone, or receive a new QR code?
Hi when I login it send a a two factor authentic I action to my old phone number that I don’t have access too how do I change it to the number I use now
How to change and renew my plan now even though it runs out and refreshes on January 21, 2026I added a payment voucher of $40 which I paid three $44.80 and I’m unable to renew my plan right away
How can I switch to a Canada wide plan? The options for plans are limited to only 2 Canada-Mexico-International plans and I have no idea why as I was originally on a Canada wide plan. edited by computergeek541: changed category (discussion isn't r...
Hello where can I find the recent PM plan promotions?i read it’s somewhere in the community section. thx
How do I pay my bill with my points
Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log i...
Plan renewed today and now data won't connect. Tried all the basic troubleshooting methods suggested still nothing.
I used 10 points to purchase an unlimited US talk and text for 15 days and it works great - thank you.That was on Jan 1, 2026 and now the 15 days are almost over and I want to use another 10 points to purchase another add-on option of unlimited US so...
My son has been getting no service on his phone for a couple weeks now. I replaced the sim and no change. there are 4 of us in the house who all use public mobile and 3 of us have no issues. Any suggestions on how to fix his phone, its a samsung s22 ...
