Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have had same phone and service plan for many years. yesterday the phone stopped receiving texts or calls. can text and call out. public mobile activity logs show texts
I list my phone and public mobile sim. How do I transfer my old phone number and old plan to my new sim... I'm totally confused .. thanks
Hi Can I get that number as well?I received a mssg from Freedom Mobile that my port in failed. (I provided my IMEI number). I've tried Customer Service chat but it doesn't cover this. I have my old customer number from ChatR.
My grandmothers phone is lost and we can't access her account to cancel service. the two factor id only sends code to her phone number which obviously we can't access right now. How do I get access to cancel her account?
I just activated a friends sim for Public Mobile and didn't see where to enter my refer a friend code. The sim was activated, how can I now get the refer a friend credits?
I know the Samsung A14 5G works on public mobile, but will the Samsung A14 LTE also work?
Hello.I need a receipt for Account ##########From Aug/Sept. 2022 to Jan. 2024.My email is ***@***Can you tell me how long this will take?Thank you,Michele Moore
I ordered the Canada US plane yesterday for 90 days but now I’ve just realized The public mobile does not offer Wi-Fi calling. I assume all carriers now after this I need this for work as I work in a remote location can I cancel this and get a refund...
Hello thereWe are looking at getting a cell phone for our 12 years old. Does PM have a low monthly cost plan that would offer phone and text only (no data)?Thanks
I have been a Public Mobile subscriber for a few years and have always paid my plan by auto-pay. On Saturday January 13, 2024 my plan stopped working in the same day I pay a monthly payment, but my plan the same was inactive. On Monday January 15th 2...
Hello,I lost my phone in a pile of snow and need to get a new one. If I order a new sim card, can I maintain my current subscription with new sim card and keep the subscription discount I currently have? Thanks.
I recently travelled to USA and purchased data and roaming coverage from Public Mobile. Neither services worked while I was away for 4 days. I have already reached out to Public and no response to date. May you please advise as I paid for servi...
i was doing the self serve switch and after completing the sim switch it just said error and unable to perform. no more details provided. how do i perform the switch now? when i log in and go to continue axctivating it gives me a blank screen afte...
Hi, I've just moved into a new area and am finding the coverage to be terrible in my building. I've turned off autopay but would like to cancel my account asap and get a refund. Can you help?
I have already reported this to Public Mobile's support team last August 2023 and also again today as it has not been fixed.The downloadable receipts have these 2 things wrong with them that I have listed below:1) Receipt is spelled wrong and "YOUR R...
I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? T...
I got a number with Public Mobile in November and used it for 3 weeks. Then I switched to service to Koodo (transferred my number). Recently I discovered that my card was charged for two months after I transferred my number. I have no idea why.I trie...
The original card I had linked has been cancelled. So I connected my new card. I receive this error no matter what valid card I enter now.All the information is definitely correctI need this phone access, what can I do
I have a top up number and it says that it is not working when i try to top up manually by myself. Please help me. I also need to create my online acocunt for my self-serve and i have tried 10 times already and it is not working. It registers me as i...
Hi, I'm travelling to the US tomorrow, so yesterday I added a US roaming package (15 days talk/text/data for $30). The funds have been taken from my credit card (I can see that in the CC online) and it is available in "My Account" on Public Mobile , ...
I signed up yesterday with an eSIM card, got a number transfer from my previous service provider. I have data, but can’t receive or send texts. Also can’t receive phone calls
It has been over 12 hours since I signed up and and my phone is still in SOS mode. I cannot reach an agent as this service gives me Error 404 all the time. I used a eSIM and thought that everything went correctly as my old provided disconnected my ...
Hi, I do not have access to my account. When I log in, it asks me for the code and when I put it in, the page I see is just the main page of Public Mobile. If I click on my account, it will just refresh the page. Could some one help? Thanks
I am not getting any text messages. how to talk to an agent?
My rewards points were not applied to my subscription for January to February 2024. But it shows up for my February 20 renewal date. Why weren't they applied on my last statement?
I've been a customer for over 4 and 1/2 years all of a sudden my community account made me make a nickname which then deleted everything I've ever done on my community. Luckily my Public Mobile account is intact. I'm looking to change from regular Si...
Hello, I am currently using a Public Mobile phone number from Canada, but I am unable to receive two-factor authentication (2FA) SMS while in Japan. Could anyone please advise me on how to resolve this issue or suggest alternative methods to receive ...
I am changing my phone, how can i transfer esim onto my new phone?
I signed up more than 10 days ago. I used a friend's referral code and haven't received $10 and my friend hasn't received $1 but got the text "Cha-ching! you just added to your Refer A Friend reward....".
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