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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

2 sim card

Hi,I have esim initially, then asked to transfer my freedom mobile number, now it’s fully transferred I want to have just my freedom mobile number not with esim

Referral program

I referred someone to public mobile recently with the code but I can’t seem to see the discount on my end or theirs.

Issue with Porting

Hi! I just subscribed today and requested to port about 7 hours ago. I approved the request from my old provider, haven’t cancelled service or removed their SIM. I didn’t get a confirmation text from Public and just realized I can’t text or make cal...

Resolved! Last step of activation failed.

Hello. I just got my sim card and logged into the app to start moving to PM from Fido. I got to the last step and it says that the subscription failed and reach out to support. So what do I do now? I already paid up front $30 ($25 plan + $5 sim) and ...

Resolved! Switching from Samsung Android to iPhone and sim card

Hi ... I am switching from a Samsung to an iPhone and can't find a way to order the appropriate Sim Card through my account as the iPhone is not the phone I am currently using. How do I get the correct Sim Card? Thanks.

Remove alternative number not working

Just set up a number for a family member with PM.In spot for “alternative number”, thinking it was only a separate contact number, I entered my own (Koodo) number. Now whenever my (Koodo) phone is called, it also rings the PM phone. Tried removing vi...

cannot access my account

I already have a sim and a public mobile account login. However, when I try to login, it says to reactivate. Once I enter my SIM number, it says it is invalid and I can't go any further. How can I access my account?

Information change

I'm moving from Smithers to Victoria. How can I change my address, banking and other information with Public Mobile? Can I keep the same cell phone number?

not on network problem

Just tried to port number from koodo but sim for public not working only koodoPlease help thanks Gianni

Koodo Number Transfer

Last night I signed up for Public Mobile and I tried transfering my Koodo prepaid number over but it said it was invalid. After talking to the chatbot, it told me to just start with a new number on my new plan then submit a ticket in which I would ge...

I have a sim card already, but when I am signing up for my subscription, it says the sim isn't valid

I have a sim card already, but when I am signing up for my subscription, it says the sim isn't valid. I know this sim card works, because I got it for public mobile months ago, and it worked fine. My best guess is that the SIM card is no longer regis...

Lost Device - Locked out of account with Eversafe Text Verification

I cannot log-in to my account, because Eversafe is requiring a text message to my device which is lost. I have tried resetting the password as suggested in the help, but it did not solve the issue. After verifying through a code on my e-mail, it sent...

Simcard not provision

Just move from esim to physical simcard and message came out the sim cardvis not provisioned

all calls going to voicemail and, I can call but no one can reach me

I can call NP, but when someone call me it goes right away to voice mail

Resolved! Can’t access my account - need to reactivate

Hi all, I was out of country for an extended period of time (unexpected extension due to a health diagnosis) now it seems I am not able to access my account again to activate service.PS I am back in Canada, want to retain my previous phone number and...

I was here last month to deactivate my account since I am no longer with public mobile.

My request was approved. Now my accounts has been debited again this month. Why

SIM activation with old phone number transfer failed

new SIM card activation with old phone number transfer failed, please help

Incompatible data add-on

I used 25 reward points to get the Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days) but when I go to my account, it says my Talk and Text is available but then it says Incompatible Data Add-ON so I don't think I have access to the data. Why? ...

New phone number won't update anywhere.....Please Help!!!!

Hello Everyone,My new phone number won't update in my phone settings --About Phone --Phone Number and --SIM Status.....Along with places I need to get a one time code they send it to an old phone number. What can I do to get my new phone number recog...

Need refund

Not able to use service, and need a refund.

Sim card not delivered

I got a plan for my son and a sim card was to be delivered. The number for the sim card is xxxxxxxxxxxxxxxxxxx

SMS not working

Hey I just switched to public mobile and ported my number,but now it seems like it’s stuck in “verifying” (it’s been over two days already)SMS won’t work and iMessage and all that stuff. I don’t know what’s going on, I did everything I could find onl...

Re: Alcatel linkzone 2 hotspot wifi

How do I actvie my Alcatel lnkzone boost

charged twice

few months ago wanted to change my plan i was charge twice and i hopped that will be credit it to the next bill and never did. is there away to fix this or just change my cell phone provider

Travelling

Travelling to Punta Cana from Canada for 1 week June 30th is there a long distance phone package I can get

Failed Payment

I am currently not able to dial out or receive incoming calls. Why is that? And, my payment for the month of June was not processed on my Visa card! How do I restore my calls and make payment of $32. for the month of June?

Trying to change my subscription plan and won’t accept payment

I am trying to update my subscription plan to get a plan that has has more data. I keep getting a response that we are unable to process your payment. I have tried at least 25 times to process a payment. I think it might have to do with my mailing ad...

Can someone please help

duplicate thread

Charged Twice

I initially ported my Fido number over to get the $36 Canada/US/Mexico plan, but noticed there was a $35 plan which was basically the same and switched over to that one; right after porting over on the same day. Now I see that I was charged twice.Wha...

Frustrated

My nephew is a customer and lost his phone. He bought a SIM card and a new phone but he can’t activate it because he can’t login into his account without using a 6 digit number that is needed but is being sent to his phone. What do we do!!!

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