Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.My daughter is in Germany and has lost her Canadian phone (with Public Mobile SIM card).So, she is trying to get a replacement one (SIM card), which would be sent to her Canadian address etc.However she cannot log in to Public Mobile. She has ente...
I received an email that my account has been put on hold because payment was not received. However I have pre-authorized payment, so wondering what the status is. And I was charged 21.85$ on August 5th for top-up something but I have no clue what i...
HelloI saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong but my monthly data usage has not been renewed. How c...
I have been having an issue with phone calls where the first call made to me goes directly to VM. The second call registers as an incoming call. I have tried to disable VM using the community guidance suggestions without luck. How can I correct this...
I successfully inserted my physical SIM card into my Samsung mobile phone and began the registration process. I was assigned a telephone number. However, at the end of the process Step 6 of 6 Activate, this statement appeared: "SUBSCRIPTION NOT ACTIV...
Hi all,Suddenly, I lost my signal and I cannot place calls or send/receive text messages.I 'm in the city I live, where I usually have normal signal. I'm not on "Airplane mode" either.The only thing that has changed is that I have been using the eSIN...
I received this email on my account. Logged in by computer and everything is blank. Log in using phone and everything looks gone…says “subscription on”. SO….., I have absolutely no idea what is going on or what to do. Can someone call me?
Actually I have two questions for the community:1. We have so much enjoyed the 5 gig gift over the past several months. It is due to expire in a few days and I would like to buy another 5 gb over a similar term (was it 150 days?). We have the basi...
HelloI was going through the number transfer automated process but at the end it asks if it's OK to transfer the number and cancel the account with the previous provider using the account number. This is where I have ambiguity. The account number has...
Hi!I was a client of Public mobile for 4 years.Since I had to move out of Canada for a year, I ported my phone number to a online voiceIP service to continue having my old number linked to my 2FA accounts.I will be returning to the country soon, and ...
What's up with these terrible new subscriptions....last month of July I was able to get 75gb for $40.. and just the other week they offered an even better deal 80gb for $39!..... an option use to be 100gb for $50 but now you only get 60gb for $50.. I...
i have received the message service is on hold , when i tried to log in to my account to update my payment information as it has to be done, it will not let me into my account . it will allow me to put in my email and password but then it takes me to...
What do I need to purchase in order to text and access google maps while in New York State.
Hi, My name is Joaquin BermudezI paid for the 5 gigabyte package and calls to the United States since June, but you've been charging me for it for two months and I still haven't received the 5 gigabytes. I'm still receiving 4.5 gigabytes.
Hi all, I am moving out of Country August 26. I want to be done with Public mobile. I have turned off the toggle for renewing my subscription just now. However, I have not received any email from Public saying they want me back or anything like that,...
I can switch to a cheaper plan with more data and 4G instead of 3G. I want to switch, but I have unused bonus data attached to my current plan. Will this disappear if I switch?
I have the 15 GB Data within Canada and the US at 5G SpeedWill I be able to use it while I am in Hawaii? Any settings I need to change?Thanks for answering.
I had this issue with Bell too. People call and leave a message but when I call voicemail it says no messages. Problem with provider or with phone?
Anyone else having a problem getting into "my account"? I can get in but when I go to look at subscriptions and add ons it just spins but doesn't open
Title, I referred a friend and I can't find where it says that it went through. Do I get to see that somewhere or do I just have to check when the phone plan refreshes?
In May and July I have been charged an auto top-up fee. I did not initiate this. And its over and above my monthly subscription (its an old $25 1GB acct for 5 years back) hehe. How do I stop these charges? When I go to the add-on area --- there is...
So I can log into my account, but once I log in online, I end up on a "let's complete your activation" page, where I can either complete my activation (which I don't want or need) or go to login page where I can only repeat the same experience, endin...
I keep getting messages that my service is on hold because of non payment. When I look on my Credit card the payment has gone through
I received the subject email. My phone and account are not on hold and my payment information is in order. Is there a phishing scam on the go that anyone is aware of?Thank you.
If I have to cancel my subscription, in order to choose the one I want, is it a difficult process to cancel and resubscribe? Can I keep the same phone number?
I would like to switch from the $34/math plan to the $23/mth plan, but when I’m logged in and choose ‘change subscription’, this plan is not offered. How can I switch to that plan?
Hi! I’m having trouble completing the transaction to port my number from virgin. I cannot cancel the transaction and start over. I’m stuck on the last page and says I need to contact support. So here I am lol. It needs to be reset or looked at b...
I noticed charges on my CC showing as Public Pay Parking for the same amount and the date when PM takes money out of my CC. Anyone else seeing Public Pay Parking instead of public mobile on their card or is my card hacked or something ?
Did not receive a code to my phone to activate my cell service
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