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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12130 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23041 Views
  • 183 replies
  • 25 Bravos

PUK for SIM card

Hi, I need PUK for my Public mobile SIM card.When I tried to log in my Public account, it's asked for the code.But my SIM does not work, i can not receive the code, cuz i need PUK.They are interlocked.How can i fix it?Thanks.

Jack114 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Refund the amount please

Please send me the refund for the service. I want to unsubscribe this but it’s not successful. I tried to talk to it online but it’s not working for me. I do not want to use the service. Please cancel the service, unsubscribe me and refund the amount...

Viru by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 1 Bravos

Payment Overcharges

Hi,The last few months, I've charge double in my subscription (2 x $44.07).On Jan 20, I've disabled my subscription but I still get charge on my registered debit card for $44.07.I can't able to edit or remove my card.1. Please remove my registered de...

boyax00 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Can't update credit card information

They shut off my account and won't let me update my credit card details. This isn't the first time this has happened. How do I fix this? 

SF10 by Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos

Refund

I signed up Dec. 5/23, but have not been able to successfully transfer my services from Rogers. Neither Rogers or Public is responding at this point.How can I get a refund and stay with Rogers?

Jmatt72 by Great Neighbour / Super Voisin
  • 240 Views
  • 6 replies
  • 0 Bravos

Resolved! tethering

Can anyone confirm that you can tether your phone when using roaming add-on in the USA

paul9900 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos

Resolved! Reward not applied

My reward are not being applied as of January 21 2024. 

norewards by Great Neighbour / Super Voisin
  • 331 Views
  • 7 replies
  • 0 Bravos

porting phone number gone wrong?

Last night I bought the plan, my initial plan with Rogers was cancelled before I had bought the plan with Public. I can make phone calls (has my old number pop up), but I can’t send or receive any text messages. I also cannot confirm the 6 digit code...

siadesiree by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

New subscriber

Asking me for a 6 digit pin to have full access and I never receive it.    Would like to set up full access 

Jo21 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Payment went through no change

I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over 

Shadow36 by Good Citizen / Bon Citoyen
  • 160 Views
  • 4 replies
  • 0 Bravos

Reaching customer service

I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks

toddgrovet by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Sending pictures

I got a different plan I believe it’s $40 monthit Seems since I got it I can not send or receive pictures through texting why is thati Restarted my phone, reset my network, made sure my man was on so why is it that I’m still having problems

Yvonne5 by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 0 Bravos

Referral code

I gave a friend my referral code but it didn't work.  How do I give them the friend discount?

Graice by Great Neighbour / Super Voisin
  • 265 Views
  • 6 replies
  • 1 Bravos

Resolved! Buying a physical sim

Do we get the $10 credit back from PM once we purchase the physical sim for $10 from the store? 

KACHASAFA by Great Citizen / Super Citoyen
  • 301 Views
  • 4 replies
  • 2 Bravos

Using your own cellphone in Mexico !

I will be going to Mexico for a month…When I go I usually buy a simcard from telcel and for a package that costs me 200 pesos, I can talk to anyone in North America unlimited time and that is incredibly cheap…Now what does Public have to offer me wit...

bobarama by Good Citizen / Bon Citoyen
  • 316 Views
  • 7 replies
  • 1 Bravos

Unsubscribing issues

I unsubscribed 2nd January on the app and it hasnt worked and continued on. It has taken more money out of my account. The app and site isnt working properly and i cant get into contact with anyone. I need to be reimbursed for that payment and confir...

Sarahmorf by Great Neighbour / Super Voisin
  • 426 Views
  • 11 replies
  • 2 Bravos

Resolved! Why 3G? If I pay for a 4G

I got a 29$ plan for 30 gigs at 4G speed but my phone displays 3G. What's going on? Can someone explain that to me, please?

yen by Great Citizen / Super Citoyen
  • 267 Views
  • 4 replies
  • 0 Bravos

US Text/Talk/Roam

I'm heading out of country to the States for the first time. I'm going to get the US text/talk/data plan. Do I need to turn roaming on for it to work? Can I use my phone just like I do in Canada for talking and texting? Thank you  

BJ69 by Good Citizen / Bon Citoyen
  • 284 Views
  • 7 replies
  • 0 Bravos

I need a CS AGENT

I have chosen the new promo plan 4GB for $24.00 .  Everything went well until payment.  I chose to pay on my laptop rather than the app.   I received confirmation for the payment. When I went back to the app, it did not let me continue and it only sa...

Miezi by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Resolved! New subscription - payment correction

Hi there!I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can so...

YC1 by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos
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