Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! how to speak to "live" customer agent?

Hello! I've upgraded my plan to 4G Aug. 13 but still on 3G. Anyone got any ideas how to solve this? I've submitted tickets. No answers. How do you speak to a "live" customer agent?

Cucumber999 by Good Citizen / Bon Citoyen
  • 196 Views
  • 8 replies
  • 0 Bravos

Upgrade to 4g

I upgraded to 4g on Sunday Aug 21. My account shows that I still am on 3G. What’s going on?

DWilly1 by Great Neighbour / Super Voisin
  • 116 Views
  • 6 replies
  • 0 Bravos

Data...

So... I have got the you ran out of data message and my data cut off. But I have been TRYING to keep an eye on it. All it says is I have used 67% of the add on. But apparently somehow it has never updated and I used it all now I've had to buy more ad...

Screenshot_20220822-133552.png
Aleader by Good Citizen / Bon Citoyen
  • 96 Views
  • 5 replies
  • 0 Bravos

Account

My account status is activated, but still can’t make or receive calls

Riham by Great Neighbour / Super Voisin
  • 72 Views
  • 4 replies
  • 0 Bravos

Resolved! Possible to revert back to old number?

Hi. I have a problem. I changed my number less then a month ago from a 437 area code (Toronto) to 604 (BC) area code and need to retrieve my old number. My gmail account would not allow me to change my number in my account without entering my passwor...

ana4 by Good Citizen / Bon Citoyen
  • 132 Views
  • 8 replies
  • 0 Bravos

Resolved! 3 Days with Nothing from Support. Options?

I just activated my SIM card and paid for my plan on Saturday. I needed to switch my current number from Koodo to Public, so I followed the directions to submit a ticket for an agent to help me with that. It's been over 3 days and I haven't heard fro...

ginan1989 by Good Citizen / Bon Citoyen
  • 188 Views
  • 12 replies
  • 1 Bravos

problems with sim card

I put my sim card into my samsung s4 phone but it shows at top of screen simm card unregistered. It is a new simm card registered and paid for New public mobile account plan paid for. Any help would be appreciated,

67Firebird by Great Neighbour / Super Voisin
  • 75 Views
  • 6 replies
  • 0 Bravos

what add ons?

Just looking at my account (first in a long time) and I notice that my addons have a high rate of being used. I cannot find a way to investigate what the addons are that are associated with my account. Can you direct me? Many thanks

llibrarian by Great Neighbour / Super Voisin
  • 120 Views
  • 6 replies
  • 0 Bravos

porting

Why is my old bell phone number not eligible to port? 

Dmercer2 by Great Neighbour / Super Voisin
  • 73 Views
  • 4 replies
  • 0 Bravos

Resolved! Vacationing in USA

When applying on line for a $15 talk and text add-on, is there a way to pre-schedule a future starting date, rather than implementing the change immediately upon payment?Thank you.

RJR by Good Citizen / Bon Citoyen
  • 99 Views
  • 4 replies
  • 0 Bravos

Need to cancel service

Hi there - I was wondering what the process is to cancel service? Thank you

cwu286 by Great Neighbour / Super Voisin
  • 61 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming

I have the US roaming package and I can receive data but I can not make or receive calls on T mobile or AT&T

Marnie10 by Great Neighbour / Super Voisin
  • 156 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer-a-friend

Hi there My friend is interested to join PM, so she will get both $25 +$10 =($35) credits for using my refer code, am I right? Thanks

Lehaha by Great Citizen / Super Citoyen
  • 106 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost sim card

I’ve lost my SIM card…I’m unable to login in account to order new SIM card.

Resolved! Need help to upgrade from 3G to 4G plan . . .

Hello I'm being challenged in the Public Mobile website. When in plan & add-ons an option to change from my current 3G plan,3Gb, to a 4G plan,4Gb, is not showing as a possible option (greyed out, no accept button). Also other options for account type...

Brandoni by Great Neighbour / Super Voisin
  • 221 Views
  • 7 replies
  • 2 Bravos

Resolved! changing address - Invalid / missing City

I have 2 accounts/phone numbe that need an address update. Unfortunately when I change the address the city is invalid and not listed on the pull down menu.

dcpipal by Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 0 Bravos

Unlocking sim card pin

Recently had to swap my sim card into my old blackberry and it is asking for a sim unlock pin. Any ideas how to get the pin?

JP181329 by Great Neighbour / Super Voisin
  • 143 Views
  • 8 replies
  • 0 Bravos

network unlock code

i need a network unlock pin thats 8 digits my imei number is xxxxxxxxxxxxxxx

kerrhack by Good Citizen / Bon Citoyen
  • 163 Views
  • 11 replies
  • 0 Bravos

Due date

My plan was due on the 6th thiis month an now they changed it to the 23rd this month how do I contact customer service…. I loss like 2 weeks of the plan !!!

Singlegirl67 by Great Neighbour / Super Voisin
  • 110 Views
  • 5 replies
  • 0 Bravos

Resolved! My account Add-Ons

Will my 7 GB data and my 500 LD minutes on my add-on in my account remain in my account after I suspend my account for 2 month. I am out of the country for 2 months. I will reinstate my auto pay after my 60 days suspension.

gomer by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Resolved! Issue connecting

Hi, I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the...

Resolved! Transfer Balance or unuse for 2 months

Hello friends,Hope all are good! Guys I am going for a vacation But I have funds in my account so is there any way to transfer funds to my other useable number or can I stop auto recharge from my available funds for 2 months .Thanks in advance

Raman12 by Good Citizen / Bon Citoyen
  • 187 Views
  • 9 replies
  • 0 Bravos