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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26247 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38204 Views
  • 185 replies
  • 29 Bravos

Resolved! Lost SIM card

Hi.My daughter is in Germany and has lost her Canadian phone (with Public Mobile SIM card).So, she is trying to get a replacement one (SIM card), which would be sent to her Canadian address etc.However she cannot log in to Public Mobile. She has ente...

GarrettB by Great Neighbour / Super Voisin
  • 380 Views
  • 3 replies
  • 0 Bravos

Billing

I received an email that my account has been put on hold because payment was not received.  However I have pre-authorized payment, so wondering what the status is.  And I was charged 21.85$ on August 5th for top-up something but I have no clue what i...

Side by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 2 Bravos

Payment was made but data usage not renewed

HelloI saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong  but my monthly data usage has not been renewed.  How c...

Phone calls

I have been having an issue with phone calls where the first call made to me goes directly to VM. The second call registers as an incoming call. I have tried to disable VM using the community guidance suggestions without luck.  How can I correct this...

MJayel by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation problem

I successfully inserted my physical SIM card into my Samsung mobile phone and began the registration process. I was assigned a telephone number. However, at the end of the process Step 6 of 6 Activate, this statement appeared: "SUBSCRIPTION NOT ACTIV...

kenswimmer by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 0 Bravos

Resolved! "No signal" message

Hi all,Suddenly, I lost my signal and I cannot place calls or send/receive text messages.I 'm in the city I live, where I usually have normal signal. I'm not on "Airplane mode" either.The only thing that has changed is that I have been using the eSIN...

Email re account in hold

I received this email on my account. Logged in by computer and everything is blank. Log in using phone and everything looks gone…says “subscription on”. SO….., I have absolutely no idea what is going on or what to do. Can someone call me?

chr1 by Good Citizen / Bon Citoyen
  • 191 Views
  • 1 replies
  • 0 Bravos

5 Gigs and two factor

Actually I have two questions for the community:1.  We have so much enjoyed the 5 gig gift over the past several months.  It is due to expire in a few days and I would like to buy another 5 gb over a similar term (was it 150 days?).  We have the basi...

dillpickles by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

Number Transfer from Previous Provider with multiple lines

HelloI was going through the number transfer automated process but at the end it asks if it's OK to transfer the number and cancel the account with the previous provider using the account number. This is where I have ambiguity. The account number has...

poleary by Great Neighbour / Super Voisin
  • 487 Views
  • 6 replies
  • 0 Bravos

Problems with an inactive account to get a new plan

Hi!I was a client of Public mobile for 4 years.Since I had to move out of Canada for a year, I ported my phone number to a online voiceIP service to continue having my old number linked to my 2FA accounts.I will be returning to the country soon, and ...

Wolframio by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 1 Bravos

New subscriptions

What's up with these terrible new subscriptions....last month of July I was able to get 75gb for $40.. and just the other week they offered an even better deal 80gb for $39!..... an option use to be 100gb for $50 but now you only get 60gb for $50.. I...

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Gordon27 by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 1 Bravos

Resolved! travelling in the United States

What do I need to purchase in order to text and access google maps while in New York State.

Seewa by Great Neighbour / Super Voisin
  • 786 Views
  • 6 replies
  • 0 Bravos

Resolved! Terminating account

Hi all, I am moving out of Country August 26. I want to be done with Public mobile. I have turned off the toggle for renewing my subscription just now. However, I have not received any email from Public saying they want me back or anything like that,...

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Bonus data

I can switch to a cheaper plan with more data and 4G instead of 3G. I want to switch, but I have unused bonus data attached to my current plan. Will this disappear if I switch?

Kitt by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Resolved! Voicemail not working

I had this issue with Bell too. People call and leave a message but when I call voicemail it says no messages. Problem with provider or with phone? 

Robin1122 by Good Citizen / Bon Citoyen
  • 337 Views
  • 3 replies
  • 0 Bravos

Resolved! my account

Anyone else having a problem getting into "my account"?  I can get in but when I go to look at subscriptions and add ons it just spins but doesn't open

Sue-s1 by Good Citizen / Bon Citoyen
  • 528 Views
  • 7 replies
  • 0 Bravos

Resolved! How can I tell if my referral went through?

Title, I referred a friend and I can't find where it says that it went through. Do I get to see that somewhere or do I just have to check when the phone plan refreshes?

mathlord by Good Citizen / Bon Citoyen
  • 567 Views
  • 6 replies
  • 0 Bravos

Auto top-up fee

In May and July I have been charged an auto top-up fee.  I did not initiate this. And its over and above my monthly subscription (its an old $25 1GB acct for 5 years back) hehe.  How do I stop these charges?  When I go to the add-on area --- there is...

MICHELLEVG by Good Citizen / Bon Citoyen
  • 1049 Views
  • 13 replies
  • 0 Bravos

Unable to do anything once logged in

So I can log into my account, but once I log in online, I end up on a "let's complete your activation" page, where I can either complete my activation (which I don't want or need) or go to login page where I can only repeat the same experience, endin...

Kennel by Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I keep getting messages that my service is on hold because of non payment.  When I look on my Credit card the payment has gone through 

Keddyis60 by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Cancelling Subscription

If I have to cancel my subscription, in order to choose the one I want, is it a difficult process to cancel and resubscribe?  Can I keep the same phone number?

B-Rod by Good Citizen / Bon Citoyen
  • 251 Views
  • 2 replies
  • 0 Bravos

Subscription switch

I would like to switch from the $34/math plan to the $23/mth plan, but when I’m logged in and choose ‘change subscription’, this plan is not offered.  How can I switch to that plan?

B-Rod by Good Citizen / Bon Citoyen
  • 572 Views
  • 10 replies
  • 0 Bravos

Cannot complete phone number transfer from virgin

Hi!  I’m having trouble completing the transaction to port my number from virgin.  I cannot cancel the transaction and start over.  I’m stuck on the last page and says I need to contact support.  So here I am lol.  It needs to be reset or looked at b...

MaddieC12 by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos
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