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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28086 Views
  • 141 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40040 Views
  • 185 replies
  • 29 Bravos

Not receiving text updates

Hi community! Why am I not receiving text updates for my public mobile account anymore? (like letting me know if a payment was not made/not made?)

YassaraM by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Resolved! Landline Phone Trasnfer Issue

 Having SO many issues transferring a number from Rogers landline number.I can't even log in to public mobile since it asks me 6 digits code from PM to log in but I can't receivev ANY since the transfer is not done. So I'm writing this from my old Pu...

badsla by Great Neighbour / Super Voisin
  • 303 Views
  • 2 replies
  • 0 Bravos

data usage behaviour change

Recently, my wife's phone indicated that she had run out of mobile data and was cut off. Previously, I believe her service would slow down rather than be turned off. Is this new behaviour? Is there a way to change it back?Thanks.

I’m not in the US

Good Day I’m visiting Niagara on the Lake, Ontario. This is right across the River from the US. I received a message welcoming me to the US. I do not have a US plan and am now having trouble using my phone. Sorry if this has already been addressed. I...

AmandaH15 by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 1 Bravos

Did not get the service

I am writing to bring to your attention an issue I encountered with the US call, text, and data planthat I purchased on August 21 for $33.90. I added this plan to my account in preparation for mytravel to the US on August 22. Unfortunately, upon arri...

sunilc62 by Great Neighbour / Super Voisin
  • 338 Views
  • 3 replies
  • 1 Bravos

hotspot device

I purchased a hotspot device off of amazon and im wondering if a public mobile sim car will work in it or if anyone knows of a device that will?

Terry1973 by Good Citizen / Bon Citoyen
  • 403 Views
  • 5 replies
  • 0 Bravos

Porting with ESIM

It has now been more than 14 hours in a nightmare situation between FIZZ and Public Mobile. Telus agents cannot port in my number citing issues with IMEI, Account Number, EID, and ICCID. All which I provided to the agents, double checking and triple ...

JeLee by Great Neighbour / Super Voisin
  • 279 Views
  • 1 replies
  • 0 Bravos

Port out a number

I am porting out one number.  Received the text where I need to reply yes but received it just before midnight.  I waited days because of the weekend and then get a message near midnight!!!?  I would like to recieve that text again at a reasonable ti...

4star602 by Good Citizen / Bon Citoyen
  • 340 Views
  • 4 replies
  • 0 Bravos

Install esim

 eSim is not installing. Tell me the next steps. I have an android phone. I reseted the network settings, turned off all the SIM cards in the phone and rebooted the phone several times but it is just sitting at at installation page for a very long ti...

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Romario by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Porting Issue

I tried to port over a phone through ESIM using the account number on Bell; however, it was a family plan with 3 devices, and it didn't work. I would like to restart the porting process and just use the IMEI number rather than the Bell account number...

VitalSpartan by Great Neighbour / Super Voisin
  • 262 Views
  • 3 replies
  • 0 Bravos

Worse subscription options for long-time customers

I'm moving abroad, but I'd like to keep my phone number and a plan for when I'm home to visit. Since that won't be frequently, I'm trying to switch the cheapest, least benefit plan available...Why is it that as a Public Mobile customer for many years...

notsopleased by Good Citizen / Bon Citoyen
  • 766 Views
  • 12 replies
  • 2 Bravos

Payments

Just got one. Saying payment due but saved card would not work but not near expiry. Sorry don’t think problem has been fixed

BenG by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

Paid Up Account Suspended Without Known Cause

I am billed monthly on my credit card for my account. My credit card is in good standing and the latest payment went through. Suddenly today when I try to use my phone I am told the account has been suspended. I have done nothing unusual with my phon...

star01000 by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 0 Bravos

Resolved! double charged

My account was double charged this month, what do I do?

knar by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

Resolved! I can’t renew subscription

Everytime i click on renewing subscription it gives me an error message and I have cleared my cache. What do I do 

MariaNgozi by Great Neighbour / Super Voisin
  • 358 Views
  • 5 replies
  • 0 Bravos

Accidentally closed account

Hi team, we accidentally closed our account as my older daughter was trying to port her number over, however I wanted to use the existing service and points for my other daughter and just create a new number…currently it will only allow me to reopen ...

Ryann2 by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Cancel

I am currently using Public Mobile, and I’m satisfied with it, so I arranged for my wife to sign up as well. She paid for and ordered a new Public SIM card, and we received it about three weeks ago. However, my wife now wants to cancel. She has alrea...

Jasonyyy by Great Neighbour / Super Voisin
  • 259 Views
  • 1 replies
  • 0 Bravos

Any news about changing the billing address?

Hello, the PM team!I recently moved to AB and I definitely would like to pay less taxes. I searched through the posts and it looks like PM calculates taxes based on the phone number's area code. Is that true and still true? I really liked being a PM ...

RomanTheKing by Great Neighbour / Super Voisin
  • 528 Views
  • 7 replies
  • 0 Bravos

Looking for a PUK number

I see some posts here but no answers.  How do you get a PUK on a new activation?  Trying to set up for a friend.  I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.

roydaigle by Great Neighbour / Super Voisin
  • 419 Views
  • 6 replies
  • 0 Bravos

Resolved! Need a way around multi-factor authentication code

My son moved abroad a few weeks ago and disabled auto-renew on his Public Mobile plan. He tried porting his number to Fongo but Fongo need to verify his account at Public Mobile. He's unable to reply to the multi-factor authentication questions or si...

charliequill by Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 0 Bravos

Resolved! overcharged

Hello:No service but my credit card was charged.  I overcome this by ordering a new subscription which worked fine.Charges was and is $21.47 service is back.  However, my outstanding charge was not credited back,What is the problem with Public Mobile...

abdoolali by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Rewards

Where can i view my rewards. The new upgrades system is confusing

Kriti01 by Great Neighbour / Super Voisin
  • 273 Views
  • 5 replies
  • 0 Bravos

Signing up a family member for Public Mobile

I was wondering what steps they would need to take. My family member is switching from a different provider and would like to keep their phone number as they switch, which I know I was able to do when I joined public.Has customer service gotten worse...

helpmeplsrtfn by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Resolved! Issue with calling minutes limit

I have a subscription for unlimited wide calling. It’s just been 2 days and it says that all limit is exhausted. Please kindly help in this regard.

Gau1 by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos
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