Community

Can't log into my existing account

My credit card expired. Although I changed my Public Mobile phone number last year, when I tried logging into my account to enter the new CC info, it kept sending the one-time code to my old phone number. I can't have the online chat to resolve the i...

5G network issue

Why WeChat moment can’t load picture under 5G, but under wifi it loads?

how did I lose my uk and us minutes I had as add ons

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Ported number ~6 hours ago, can dial out but cannot receive calls or send/receive texts

The FAQ says it would take up to 5 hours to port my number and I am worried because I am expecting an important call tomorrow When I initiated the number port, I got the text message from my old provider almost immediately. I replied "yes" to it righ...

Can't make calls

I'm having the same problem

Public mobile message

Hi,I got message from public mobile (#5474) on March 30 and ask me to reply YES1, if I am interested for 4G, 3 GB plan for $19 per month. When i replied YES1 on April 6, I got confirmation that from your new subscription plan will be added to account...

voLTE Supported Phones with SD Card Support

I have S20 with 1TB of music on SD Card.It looks like that phone won't be supported so I find myself looking for voLTE supported phones with SD Card option.I don't think I could find any so maybe someone knows some phones. Maybe I would need to get s...

Random Automatic Top up

A $40 top-up was applied to my Public Mobile account without my knowledge. I did not manually add funds or make any changes to my plan. Please review this charge, explain the reason for it, and issue a refund if it was not authorized. This has not ha...

Need to release number from public mobile

Even though i requested public mobile to release my number, I have not received a txet message from public mobile. Can you re send the text message, or is there any oyher way to receive the message such as email, etc? 

My esim sdissapeard and I have no service and can't complete the otp either please holp

Account

Hi,  I am trying to transfer my number to a new provider. Can you please give me my account number?  Thanks 

Network Lost

My phone seems to have lost connection with the cellular network & my eSIM information is not in cellular settings. 

How to get my refund

I cancelled my account but still they charge me for my credit card how to get my refund back

How to create a ticket to have my credit card removed

Hi,  I have unsubscribed and want my credit care removed.  How do I create a ticket to get that done?  tks in adv

My 3g won't work

My data won't work, everything that needs to be on and activated is on. It renewed April 21 and the past few days it hasn't been working. 

Can’t text without data or wifi

Why can’t I text when I’m out of data and not on wifi? I pay for unlimited talk & text but it stops working when my data runs out. 

DATA USAGE

When I look at my data usage, the vast majority is in the early hours of the morning when I am asleep. At these times, my phone is off, and connected to my wifi. How can I be using data?

Esim activation

I am trying to activate my esim and have paid. My Google play store does not allow me to download public mobile because it is set to the UK. I am now in Canada and wish to use Public mobile Esim. Can you provide a QR code or way to allow me to activa...

Can’t activate phone/no Apple ID without #

Hi,I need a number before I can complete my Apple ID. So I can’t download the app. Can someone please get me activated with a number so I can set up Apple and download the app?

Unable to activate service – need refund

I was unable to activate my SIM/eSIM on my new phone and never received service. I have since switched to another carrier. I am requesting a refund as the service was not successfully activated or used.

Line transfer

Unable to transfer my line from Roger’s to public mobile 

Subscription on hold

I chose a new subscription and the message is still on the rewards page.  That my subscription expires today.

“Unable to activate eSIM”

Hello,I’ve tried to activate my new eSIM a couple of times on my iPhone and I keep getting the same error message when I scan the QR code. I switched over my phone number from a different carrier and that seemed to work. Thanks!

Unable to activate eSIM

I’ve tried a few times and I keep getting the same error, I switched over my phone number from a different carrier and it won’t work  

Roaming data nag messages

I have a current US & Canada plan. I have traveled to US before with few Public Mobile issues. I have been in the US for over a month and get many nag messages daily about roaming data. I have used less than 1GB of my 50GB. How to stop the annoying a...

Lost my phone with eSIM

I lost my phone with eSIM and I bought a new phone and I wanna have the same eSIM in my new phone, but I cannot reciece the verification  code for changing or just anything with eSIM. I really need help accessing my account and activating eSIM

Hot spot slow

Ok, so now that have good 5G speed why does the hot spot not sending it to my tablet?  Is throttled by public, is there a work around?