Switching from SIM to eSIM

[Cameo1000]

Hey there, just recently subscribed but made the mistake of choosing the SIM card delivery (10 days!!) instead of the eSIM option. How do I switch it? Thanks 🙏🙏🙏

[Cameo1000]

Hi, thanks for that but whenever I go to My Account, it will only let be Resume Activation with the SIM card I’m waiting for and not select any eSIM option. 

[hairbag1]

@Cameo1000 

log in to your Public Mobile app, click on the Account tab (bottom of the page) to find Purchase SIM Card...then opt for Continue With eSim ($5). 

You can message Customer Support to see when they sent the hard sim. (Ask if they'll credit your acct for that mistaken purchase)

[slusagm · Accepted solution]

usually you need to wait for the sim card setup to complete before you can change it to eSIM

but ask PM, they can check and confirm

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage