Wrong Sim

[Marco03]

I ordered a public mobile sim but you sent me a Koodo sim. I can't activate it. I change my mind in switching to public mobile because of all the complaints from your existing users. I just want a refund from the sim I paid and the 1 month subscription.

[computergeek541]

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@Sansan wrote:

Oh no,

The turn around time says 2 business days. I have seen however where others have reported 2-3 weeks wait time. 

I hope it will be there on mid next week 🤞

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The 2 business days only refers to the amount of time before the SIM card is shipped. 

[Sansan]

Oh no,

The turn around time says 2 business days. I have seen however where others have reported 2-3 weeks wait time. 

I hope it will be there on mid next week 🤞

[Marco03]

New sim is taking so long compared to the first wrong one. The first only took 3 business days. The new one is taking more than 10 business days.

[Marco03]

Thanks! I requested to mail me the right sim.

[DDM69]

No refunds

[Sansan · Accepted solution]

I'm sorry that happened to you that's very discouraging  into hear. Please send a message to public mobile at the link below to discuss.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437