Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
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Advised today that my card declined today for Autopay for our second phone. Credit card details same for both and primary phone still working. Tried calling 611, asked for 4 digit pin which has been long forgotten. Using My Account or Self Serve gi...
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Hello, I need to transfer my number. My app is stuck to contact you and the website is also stuck to activation. I am using my other account to get some help. My number
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Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.
My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...
Hi this phone line was purchased for a family member visting from overseas. They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature. I just got charged $50.85 for a renewal even though the li...
My eSIM appeared to not transfer over properly. I could not receive calls or texts. I transferred from LUM. I was unable to receive a text message to log in to my account and verify my number. The given eSIM was deleted in an attempt to solve the pro...
so ive been trying to contact any support so i can get my puk code but have been failing to actually reach any cs agent or get any help i just want to use my services that ive paid for please help or i think i may just switch providers
