Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot receive or send pictures threw Facebook messenger, was able to yesterday but not today, missing some calls and texts also , customer service has been zero help, other then suggesting I order a new sim..which will take a week to get here atleas...
I'm pretty new to PM. I know how to look Up my points. Please help me how to redeem for 'jackpot prizes 'Is that only so often? Under 'all' points redemptions I never see a jackpot option?One other thing please put my Mother on PM she gets $1.95 per ...
Has anyone noticed that the $34 40GB at 5G Speed Plan is back but for new Customers?Edit: Removed screenshot!
Hi, I set up my daughter’s account. Everything was going well until the last step to confirm it was her with a code. The issue the code never showed up on her phone and won’t resend. How do I complete the set up?
I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).I had a ticket ref. 35928...
I have one setup with account but the phone# has not transfered ibought the phone from koodo and was told phone was unlocked. Phone #2 was bought unlocked and Koodo Sim card installed change Sim and preceeded with pm card and setup account have pai...
Hello,Here is the context to my situation. During Black Friday, I managed to get the $34/month for 40GB 5G deal, and I selected it to change my subscription on the renewal date of my old plan, which is today. This morning, I got a charge on my credit...
I wanted to activate with Public Mobile and they charged me 40$ right away(since when do we pay the service immediately??) anyways i payed and the remove the money from my account and when i tried to continue the activation it asked me to pay again??...
Hello, I don’t remember if I had to pay right away at activation or at the 30 day mark. thank you
I have been through 4 attempts to "submit a ticket". A hopeless exercise. Is there another way to contact the company, or alternative do I go to CRTC?
Hi there, I'm trying to reactivate my number xxxxxxx. Can you please look into this as the final page of the activation steps on the app says "subscription not activated" and I've tried to start the process over but it's not allowing me to. After 2 h...
I will be suspending my account soon, for the 89 days, when it comes time to reactivate EVERSAFE will send me a code to my suspended number !How do I get them to send an email instead ?Thank you
Good Morning, I transferred from bell yesterday and now am not getting texts from anyone but my kid who is on public network. I'm getting error codes when trying to put in a ticket. Did I make the wrong choice coming to Public this is ridiculous to g...
How do I transfer my number from eSIM to SIM?I'm already a Public Mobile subscriber.Thanks
I am trying to set up a phone for my son. I have purchased the SIM, downloaded the app and chose a phone number and paid for a phone plan. In order to activate the plan PM is trying to send a text to the new number. I am unable to receive the verif...
Why cqn I never get. received. Seen online of any promotions codes anyone else have this prob
My daughter phone broke and she doesn't have access to her old email address therefore unable to log into her account to do a sim swap to switch to a new device. We need a real person to help
Hi everyone, how can I get the boat in message request again? Please help
I want to receive the gift of 2GB of data and 500 long distance minutes. Please help me.
i just subscribed to the $45/mo 60G data at the promo price of $40/mo with 90 day subscription.What happens at the end of 90 days?Does the subscription automatically renew for another 90 days?If it automatically renews, at what rate - $40/mo or $45/m...
Hi, I failed to renew my on-hold account after 90 days and public mobile closed my account. I am hoping to get that number back, as I had that number for years. how can I pick that specific number from my other public account? Thanks!
how do i suspend my account for a few months
Need data on my lte Google watch please help
Hello all,just wondering if someone has good news if this year will still be that every year Xmas gift ( ( free data & phone minutes ) from Public Mobile ??in the past years the campaign used to start in the first days of December.Cheers ..!
I have a new phone and I'm having a hard time activating a physical sim card. My old phone is using esim.
What is the process to enter new imei and replace phone as Old phone is LOST
I just activated my eSimcard and it is sending a code to my number for 2-step verification. However my phone number is currently in active as I cancelled my plan with previous carrier. So now I am subscribed with Public Mobile plan but cannot receive...
