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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27208 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39212 Views
  • 185 replies
  • 29 Bravos

Anyone else having issues signing in to your account?

Tried both brave and Firefox, deleted data with Firefox and still no dice. For whatever reason my rewards page works to log in but to go to account it just shows "oops" page... I swear, the issues there has been since the "new improved my account pag...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 910 Views
  • 9 replies
  • 2 Bravos

Resolved! Signed up for promo 15GB of 4G data for $40/month - plan not changing

Hello everyone, I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).It's now December and I still appear to have my old plan in place. Any help would b...

FrankW39 by Great Neighbour / Super Voisin
  • 534 Views
  • 4 replies
  • 1 Bravos

Resolved! Ad Ons

I'm going to Europe soon and I was wondering if theirs any ad ons for texting well I'm there

Kalbson by New in Town / Nouveau en Ville
  • 574 Views
  • 3 replies
  • 0 Bravos

Resolved! Add On

My family is heading to Mexico for 10 days.   Does Public Mobile have any add on's for data and cellular?

noidea by Good Citizen / Bon Citoyen
  • 663 Views
  • 6 replies
  • 1 Bravos

Resolved! I am an existing client

I have been a client for more than 2 years,  I would like my data to be increased to 15gb instead of 2 

6478532743 by Great Neighbour / Super Voisin
  • 1150 Views
  • 11 replies
  • 0 Bravos

Resolved! How long does it take for Cha-ching text message to arrive?

My friend just used my referral code to activate her account 40 minutes ago. However, I still have not received the Cha-ching message from PM by now. I wonder how long does it usually take for the text message to arrive? Shouldn't it be right away up...

SallyHao by Great Citizen / Super Citoyen
  • 1095 Views
  • 11 replies
  • 0 Bravos

Resolved! Requesting cancellation of SIM request

Hi, I ordered a SIM online but was able to purchase one from a nearby store. Is it possible to cancel my order and refund the amount I paid online ?

Balaji42 by Great Neighbour / Super Voisin
  • 624 Views
  • 5 replies
  • 0 Bravos

Resolved! Cell phone type

Is anybody knows if PM can be used with Huawei cell phone? I know you can’t join Freedom Mobile if you have Huawei Cell phone 

Lehaha by Model Citizen / Citoyen Modèle
  • 1222 Views
  • 16 replies
  • 0 Bravos

Resolved! Plan - Promotion

During Black Friday this promotion was going on : $20 off for 15 months on the 55 $ plan. I did put the code, and it did confirm the 20$ off for the next 15 months, but I just got billed my first bill and it still charged me as if I had the 55$ plan....

Joseeb07 by Good Citizen / Bon Citoyen
  • 1091 Views
  • 10 replies
  • 0 Bravos

Resolved! Problem getting the new $5 for 5 month refer-a-friend reward

I successfully referred a friend yesterday. According to the current PM policy, each user can refer a friend to get $5 for 5 months before Dec 12. However, I am not seeing this credit in my account. Does anyone know what is going on here?

SallyHao by Great Citizen / Super Citoyen
  • 625 Views
  • 5 replies
  • 0 Bravos

Resolved! Problem getting holiday reward

I received an email from PM two days ago saying that all current and new PM users will be getting data, text, and calling rewards during December. However, so far I have not received the text message from PM regarding that. I wonder did any of you ex...

SallyHao by Great Citizen / Super Citoyen
  • 575 Views
  • 6 replies
  • 0 Bravos

Driving through the eastern U.S.A.

Can someone please assist me with the following. I will be driving through the USA crossing at Montreal, PQ and crossing back to Canada at Houlton, ME tomorrow and returning the same way this Sunday. My current plan consists of the following.15 GB Da...

3101fries by Great Neighbour / Super Voisin
  • 781 Views
  • 8 replies
  • 0 Bravos

Why can't I see what I type in PM?

Trying to correspond with CS is frustrating with the PM system. I can't see the characters I'm typing until I finish a word and hit space. And I'm a lousy phone typist at the best of times. Typing in the forum I can see each character as I type.Is th...

Chanah by Model Citizen / Citoyen Modèle
  • 368 Views
  • 1 replies
  • 0 Bravos

Resolved! My account is locked out and phone deactivate.

My account is locked out because i accidentally hit the back button when I was doing two way authentication.   I tried it on another phone and got locked out completely.  How can customer service reach me so i can change my credit card info to reacti...

eddieau by Great Neighbour / Super Voisin
  • 508 Views
  • 4 replies
  • 0 Bravos

login failure

I have attempted 3 times and finally login. Then go to rewards, could not login - always failure

swang22 by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

Resolved! Login

When I try to login in, it keeps giving meEmail or password is incorrect. Please try again, or reset password.I did a reset password and tried to log in, gives me the same.

mcallist66 by Great Neighbour / Super Voisin
  • 1413 Views
  • 17 replies
  • 2 Bravos

Resolved! Why do people think I’m stretching the truth about PM

Pm plans are by far the unbeatable best to be found anywhere — at coast to coast across Canada. When I tell people about PM plan pricing and features  I get the feeling that they think what I’m telling them is too good to be true..  Can anyone on thi...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 784 Views
  • 6 replies
  • 4 Bravos

Signing in problem.

When I try to sign in, it says : System error. Please try again.  I tried reseting my password. I does confirm my new password, but when I try to sign in to my account it says the same error.  Please help.

Joseeb07 by Good Citizen / Bon Citoyen
  • 1660 Views
  • 21 replies
  • 3 Bravos

Resolved! account changed - what happened

In August 2020 I signed up for a $40. a month plan and was happy to paying $40. UNBEKNOWNST to me, the  plan changed in October, 2022 to a $15 plan. How can I find out what happened? Is it worth my looking into what caused the change or should I just...

teacherron by Good Citizen / Bon Citoyen
  • 747 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my phone.

I have lost my phone. Can it be found with my Public Mobile phone number?

Gabyg1 by Good Citizen / Bon Citoyen
  • 842 Views
  • 5 replies
  • 0 Bravos

Incoming call straight to VM

Hello, My apartment buzzer usually calls my phone but for some reason it now just goes straight to voicemail. My phone is on and off silent mode yet when I try it doesn't even call. My building manager has confirmed that the buzzer is working so it m...

smncaux by Good Citizen / Bon Citoyen
  • 657 Views
  • 4 replies
  • 0 Bravos

Resolved! 20GB FOR $35 PLAN

Hello, I wanted to get 20bg for $35 for 15 months plan, ordered sim card from the website, today it arrived, but the plan is no more. Can I still get that offer? Took some time till they delivered sim card and I was sure I could join that plan. Thank...

pooochiny by Good Citizen / Bon Citoyen
  • 1212 Views
  • 16 replies
  • 1 Bravos

Resolved! Is the $25 promo targeted?

A couple of weeks ago received a text from PM with a refer a friend  offer of $25 given at $5/month in addition to the standard $10 referral bonus.  I have deleted this text and now wonder if it contained a code or if it’s a general offer to all. 

Tsawwassen by Model Citizen / Citoyen Modèle
  • 845 Views
  • 9 replies
  • 0 Bravos
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