Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I tried installing the esim for my new account, it said it was unable to activate and suggested try installing again or contact carrier for assistance. When I did this and tried to scan the QR code again for the esim it says it's unable to downl...
There really should be an option to delete your own post.
Heeeelp!Activated as new customer. With an eSim on an iPhone SE. Transferred number. Getting SOS only. It is well beyond the max 5 hour transfer.Tried submitting a ticket, getting 404 error, even on multiple devices.Tried messaging @CS_Agent in priva...
Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders
I searched the entire community, but there is not any info about public mobile 5G Frequency Bands.I want to use my Motorola moto G54 5G Smartphone which supports:5G: NR band n1/n3/n5/n7/n8/n20/n26/n28/n38/n40/n41/n77/n78 Could I use it?Thanks
I need help transferring an esim to another phone
I just signed up for public mobile today. Has anyone else had issues with their iMessage not working after joining?
How should I stop spam messages, even when I have blocked them multiple times?
Leaving Jan 3rd 2024 till April 10th, how can I suspend my PM account ?
The money has been deducted and I have not received any sim card!
I paid for Subscription and try to login to my account via Website and also with Public mobile app. All lead to "Forbidden A1" error. The website allowed to login and made payment. After the payment and get my credit card info, it forbid my login? S...
I am trying to switch from my 1gb $25 plan to the $34 20gb 5g plan. When I go into change subscriptions the plan is not there and neither is the other black Friday one. I have tried using different devices and using incognito mode but its still is no...
Hello all ,Can't see where to apply redeem points to paiementThank You
Last week I expected a 20 gb special via text and it was scheduled to take effect on next billings cycle (which is in December).Today I saw a better deal online for black friday and switch to that b/c it was 30 gb instead of 20 gb. It took place imm...
Well,I pressed change on next renewal a couple days ago (Came up for renewal last night so made sure to do it before then) to the 5G 20GB PLAN. Everything was going to plan. Even screenshotted payment screen. Got charged the old PM BF $55 -20 20GB P...
I have pre paid voucher and no credit card how might I activate my new sim
It doesnt recognize my actual cell phone number?
I lost my credit card and requested a new card as a result. My account has been put on hold since then and I'm trying to reconnect my service with an updated credit card. I've been at this now for over a week and have had no success. How do I reco...
I just signed up for public mobile but it is saying that esim couldn’t be activated. I also tried to submit a ticket but the system isn’t allowing it
Hi @CS_AgentI switched to PM on Saturday and ported my number over from Bell. Downloaded an eSIM. Had some issues with eSIM working originally but removed old physical SIM and seemed to solve the problem. Now I’m able to send text messages but for so...
Hi i recently activated my service and all was working fine, i attempted to transfer over my number from lucky mobile and it didn't seem to work. On the app it shows my transferred number, but on my phone it still was still showing as the old number ...
I was offered a promo via text message and responded with Yes but there was a typo in the load upload speed so the promo was sent again and I forgot to say yes. Is there any way I could get that promo still?
Hi, I have two plans. I saw the Black Friday deals. One account showed a $34 plan while that wasn’t an option with the other account. Why is that?
My wife and I ported over our numbers from Virgin mobile over the weekend or so we thought. We have both replied yes to the port request, but it sounds like that may not have gone through for whatever reason. SMS sending/receiving is spotty with Publ...
HI,I am new customer and just transferred from FIDO at 10am today. I am using the refer code to get the black Friday plan $34 20GB, but can not see the 10 reward balance in my account, any when I pay the fee, it is charged me 38 after tax. And I can ...
Hello @CS_Agent Last week, I changed my subscription to the Black Friday deal "5G 20GB for $34", to take effect on my next renewal Dec 7. I can no longer see it in my account. Just wondering if it has been removed so that it is not available anymore...
Hello everyone, I logged into my account today with the delight of being rewarded my first ever community reward. On a separate note, I noticed an additional $1 credit that I have never noticed before.It appears as though the $1 in available funds is...
1) eSIM did not download successfully. 2) my number was ported to Public so I have no service. 3) when I try to submit a ticket it errorshow can I get Support to fix this?work cell: 403.xxx.xxxx Edit by Dunkman: removed personal information
@CS_Agent Hello,I signed up and ported my number from Virgin Mobile on Saturday. Calls, texting, and data are working fine but I cannot receive any text verification from any services to confirm my identity (i.e. Public Mobile, banks, online services...
Hi, I was just wondering if my legacy rewards will still apply if I change my plan to one of the new Black Friday deals? After reading some of the forum it sounds like the legacy rewards will carry over. Can anyone confirm?
