Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone and want to suspend my account. The chatbot says I can do this under profile.....but I can't find the profile spot. Help!
the email and password is correct, but I can’t log in and the system said email or password is not correct, however when I try to reset password, the system said email is not correct, I only have one email, that is strange.
I need to create a new email address for my account. The one on my account is no longer active.
How do I cancel my SIM card when I didn't activate the two step ID? Do I have to cancel my credit card to stop it cuz it's on a monthly paid plan
Please help me get new esim
@CS_Agent Please help. My phone will not receive calls.
My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the bas...
My current phone is really starting to slow down. I plan on getting a new one soon. Do Public Mobile SIMs work with any Android phone? Thanks!
Hi all!I just set my mom up with public mobile and her sim card will arrive in two days. It says that we need to use the app to authenticate it when it arrives but her phone is too old to download the public mobile app from the play store.How can we ...
Suddenly my phone number can’t be used, and I can’t log in to the website, what should I do now?
My second phone get disconnected and I can't do a payment for it because I don't have a network on it
Hello, very frustrated! I can't login to my account because eversafe has my old mobile number that is no longer in use. When I hit resend code, the option to send via email does not come up. It keeps sending OTP to my old number. Can anyone help ...
Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...
Hi everyone, can someone please help me to change my Credit carde please.
I need to change my payment credit card to the new one.
Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...
Does public mobile still sell refurbished phones?
I want to change from BMO mastercard, to CIBC mastercard
Over the years I have accumulated bonus international calling minutes add ons through promotions. If I change my subscription will I lose those add ons?
i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...
Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...
violation of terms of service
I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked
Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)
I need invoice of my monthly bill which shows my monthly plan subscription
I purchased a duplicate add-on and need to remove one.
can i atleast keep receiving the SMS and calls while I am in INDIA?
Hi. I need to log in to make a payment with a different credit card due to my card getting scammed. but it will not let me log in. Went through the change password procedure but now just get error messages when i try to log in. very frustrating. ...
The credit card to pay for my phone expired and the phone is not showing up in my account anymore. How can I set up a preauthorized credit card to make a payment automatically every month?
