New service not working

[SGould]

Hi,

can’t call/text in or out. Service down all morning. Can’t download additiinal esim card like before. What’s going in?

sabrina

[softech]

@SGould 

font use Chatbot to open ticket, please use the following direct message link to PM support

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[SGould]

Hmm, I checked my Welcome email and it told me to scan the qr code below. There was no qr code anywhere in the email. I don’t see the esim install option anywhere. I can’t open a ticket without getting an error message. What would you advise?

[softech]

@SGould sometimes the app already installed the esim and just unable to enable  it.  Check you sim Manager or Settings> Cellular screen.  

If not there, check your Welcome email

if really cannot find the eSIM to insatlled, open ticket with PM support

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there