Community

Can't activate plan over the phone

My friend has loaded money on his account and it won't reactivate his plan. When Walmart set up his account they entered his email incorrectly and he can't access his account online. Is there a way to change his email and is there a way that his phon...

Internet speed data

Hello.I have the bottom tier account for $15/month which includes 150mb of data at 3G speed. This was fine for me, and enough to access banking app while not at home on wifi. Since last week I have discovered that my 3G is running at much faster spee...

Process Payment

I'm trying to buy the $5 minutes add on but it won't process the payment for $1?

Promotion $39 50GB at 4G Speed Plan!

Has anyone noticed yet on their account under change plans the Promotional $39 50GB at 4G Speed plan?Edit: There‘s also another promotional plan that was for all Customers this morning on the website under shop then it changed for new Customers & now...

5g plan issue

HiI have subscribed for 40 GB 5g plan. My phone is Samsung S20 FE 5g  (SM-G781W) but I don't see 5g logo on my screen.How can I fix this issue?Thanks,Panduka

Does Public Mobile work with the Xiaomi Redmi Note 12 Turbo?

According to GSM Arena, these are some of the bands: 4G bands 1, 3, 5, 8, 19, 34, 38, 39, 40, 41, 425G bands 1, 3, 5, 8, 28, 38, 41, 77, 78 SA/NSA Will the phone work with Public Mobile (specifically the 5G)? I am worried because the phone didn't wor...

I have paid for a subscription but cannot download the app to activate it

I paid for a subscription, yesterday, but couldn't access it because I'm not in Canada.Then when I tried to contact Public the chat line was already closed.Now, I can't sign in to my account at all, but am caught in an AI generated loop

Overcharged, how to fix? Also, need invoices from 2022 and payment history filter does not work.

My network is not connecting so unable to make phone calls/text message

My public sim network is not connecting since 3 days so unable to make phone calls/text message. Did IM to chatbot and followed the steps I am not able to raise a ticket as well how many times I tried. Not getting any help/assistance or customer supp...

US calls not working

Since the bot is not helpful and the opening-ticket link only gives me 404, I would appreciate if any other user has some helpful tips here.I have been able to use mobile data and receive SMS with my canadian plan.Since I have some important US calls...

Urgent credit card payment concerns

I lost my credit card and have been attempting to put in an alternative credit card number but this was not accepted, so I attempted a different card, but this was not accepted either. I am concerned that I will have my service put on hold as there w...

cannot call out

I recently switched from a call and text plan to a data plan. Since I switched I can no longer make any calls. I can receive incoming calls but cannot make any outgoing calls. I get a B error every time I call out.

eSIM transfer

I'm having difficulties switching my eSIM from my old iPhone over to my new iPhone 15 Pro MAX. Tried a couple different methods and every time I'm getting this message: "Unable to Transfer Phone Number, Your phone number could not be transferred to t...

Number Transfer

I just received a text saying that they have been unable to transfer my number to Public Mobile. I have been subscribed for 3 months already with no problems. They said they assigned me a new number. My text messages still seem to be working at the o...

Texting

I've recently moved to Public from Virgin.  I purchased a new Sim card and have moved my contacts over.  I am however unable to send or receive texts from most of them.  Any thoughts?  Took it to a kiosk but they were unable to assist and think it ma...

Transferring Number

Hello,I was unable to respond to the notification to transfer my number from my old provider within the 90 minute window. How can I get another text message to transfer my number?

I can’t log in to my acc

Before I didn’t have acces to the email which was used for my account, but I usually just received confirmation sms massages, recently I changed a phone # in the app, but when I try to log in I am getting a confirmation Cade to my old phone #.How cou...

How to access ref # re ticket

looking to cancel my automatic payment

I just let public mobile and i was looking to remove my credit card info. Will this automatically remove after the last charge?

Unreliable Email to SMS Service

Hello,I have been using the email to sms service for a while now with Public Mobile using: [email protected], I have seen many dropped sms using this service.Can the admins have a look at the cause of this?I don't see any drops of my re...

Cant send SMS and cant receive calls after porting number

I can call a d use data but nobody can call or text me

Keeping apprised of new forum topics

Hi, everyone.I'm a relative newcomer to PM but consider myself rather technologically inclined. I love the community support program here but I was wondering. While it's possible to get email notifications about forum topics I subscribe to, is there ...

Traveling abroad

Does anyone know if my phone will work in Mexico on my public mobile phone account

Unable to make calls

I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustratin...