[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Partial Port
Hi, I did a port from Voip.ms, I can call people but cannot receive calls or texts, please help as I am stuck. It said that ports take upto 3 business days to complete. It has been 2 weeks now. Is there anything that I am missing?
Subscription plan unavailable
Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.
Resolved! Plan says 20GB of 5G data, but getting throttled to reduced speeds after using 2.61 GB
As you can see, I've only used 2.61GB of my allocated 20GB of 5G data but I'm only getting LTE speeds now and even VoIP has been suspended, why is my speed reduced to LTE even though I didn't use the allocated 20GB data?I have the 34$ plan.
Help w/ Renewal/Payment, Phone Service Not Working
Hello, I got a notice that my payment to renew didn't go through due to an expired credit card - I logged into my account and added a new card and thought I hit the button to renew/process the payment for my subscription, but now my phone still isn't...
How do you update payment method?
My credit card number has changed and I would like to update my payment method. However, there appears to be no option to do this. I find an option to change the card under "Add funds to my account", but I don't want to add any funds now - just chang...
LTE calls turned off?
Morning allanyone got this on iPhone this morning?Seem like a reboot would helpas far as I know, another member @Bavlee has the same issue as well
Resolved! Tiny Mobile
Hi, I was about to leave for Tiny Mobile with the same contract for cheaper but then saw a subscription at $29 with 4G but it is only available for new subscriptions. Is there a way to change my subscription to this new one even as an existing custom...
Did not receive promotional offer
Myself and one of my daughters received a promotional text to upgrade to 4G plan for $24/mon. However, my other daughter didn’t get the offer. Do you know why and how she can upgrade?Thanks!
Personal Hotspot IPhone X
When I select Personal Hotspot I get this message when I try the support chat it just instructs me to do what I’ve already done.ideas
LTE calls turned off ?
I just opened my iphone and this popup appeared :LTE Calls Turned Off. Public Mobile has turned off LTE calls on your account.What is the meaning of this ? I tried to call a relative and can see the signal turning to 3g when the call is ringing inste...
ACTIVATION ISSUES/REFUND
Hello team, I was unable to download public mobile on my mobile device to complete the activation, even after I have made payment. I would like to recall the payment as I was unable to download the app on google playstore due to region restrictions, ...
Bill Credit
IThe email link from Public Mobile that I used to sign up said that I would get a $10 bill credit within 30 days of activating my service. The month is almost up and the credit has not showed up in my account.
Resolved! Seek help
I am planning to arrive in Montreal, Canada on February 2nd and would like to book a phone card online in advance. However, when making the payment, I am prompted:Payment Failed! Please try again or use a different payment method,I used a Visa credit...
Refund or Transfer
Hello! I ordered a SIM card and $24 prepaid subscription online, but I ended up deciding to go with another company. Does anyone know what I can do with the card and subscription? I would like to get a refund if possible, or barring that, to pass on ...
Resolved! cancel payment
hi, we cancel the payment in December but the money keeps going out Please answer ASAP
Picture messages
Hi, I've been a PM customer for a year. I recently changed my plan (more data) and I can no longer send or receive picture messages. Nothing else has changed. If anyone can help that would be greatly appreciated! I tried to submit a ticket but kept g...
No call service at home
Started last night.Myself, my husband and my son all use public mobile as our provider. Been great, never any issues until now. We can use our cells outside our home and outside 1 km radius of our home. We can text, but no calls incoming our outgoin...
Lost SIM Card
What should I do if I lost my SIM Card?
Resolved! Subscription Discontinuation
How can I stop my subscription with PM and switch to another provider?
Payments
HelloI just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.
Activation
I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.Also does the service is a prepay service? How can I pay?
Updated account number
I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you
Overcharged
Iam being overcharged for the past 3 months I have being trying to contact them but is impossible to reach anyone
Sim card late
My sim card that I ordered from public is a week late and I can't open a ticket without my account number which wasn't on the confirmation email when I opened this account. It took my credit card information but now I'm in limbo with no sim, no accou...
I added data will it take effect immediately
Hi,I have one GB data and i used it all I just added 3 GB more will it get added immediately and i will able to use it.
how to stop email notifications from PM old threads
is there a way I can opt out of receiving email notifications from old threads that I either started or commented in the past?Thanks:)
Resolved! Help with number port in
Im unable to access customer support to assist with a phone number port. The number Id like to port in is a landline with one of bells subsidiary companies. Am I able to do this? Can a customer support agent help me with doing this? Thanks
Unauthorized?
Why, WHY, WHY - does it say I am not authorized to access my own account?I can log into the com. Forums just fine... But oh no - I'm not allowed to access what I actually NEED to access in order to renew my services... Here's a screen cap of what's...
I got charged twice
Going through my bank statement and noticed that I got charged twice for my January payment for my service with Public mobile, both on Jan 14 and Jan 15. the one of Jan 14 2024 has been processed while the one of Jan 15 is still pending, kindly assis...
