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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $20.16 being charged to my Visa every month but doesn’t show in payments

On top of my regular charge - on the third of every month apparently starting last May I’ve been charged $20.16 and if there is no record of this in payments. How do I get it to stop?

Switched plan missing picture messaging

Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.

Resolved! Porting Number

After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging meHow can I fix this?

STILL can’t get calls in or out after doing suggestions.

Telephone

SIM card swap, old card won't fit in to new phone.

Account user name and passward

I forgot my public account login user name and password .Pls advise how to recover?

Can’t make any calls in or out.

When I call out it beeps 2x and won’t put call through. Incoming calls same thing 2 beeps and disconnects. I can text.

Resolved! 4 G is slow

4 G is slow , cant access you tube on my phone.I switched over to 4G, in Late Feb, my you tube on my phone was working, all of a sudden it just stop working. What is the issue. Was my data reduce, Because it feels like I am still using a 3G. 4G start...

How to get the SIM card I ordered?

The one I ordered in early January never arrived, and the replacement one I ordered two weeks ago still hasn't arrived. Is this a problem with Public Mobile, or is someone at my local post office stealing SIM cards? Can I request a tracked package?

How can I port my old number to my new public sim card but pay using my vouchers

Help

lost SIM for my school going son

hi i have been trying since two months , my son has lost his phone and SIM which i got for him . now i hsve totally fogotten which email address i made an account for him . i have two issues here 1. stop payment for lost SIM2. issue new SIM for that ...

Change of Plan and/or Change of Phone = NO LTE

Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,

Cannot make or receive calls

I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem jus...

lost network

i am recently unable to connect to network

mobile plan

I received an offer a few months ago to change my plan to 15G per month at the higher speed for $40 to start with my next billing; i have not received the extra data as of yet. what do I need to do?

I need to port in a number from fido

How I can port in from Fido to Public, any customer service person can help?

Resolved! Reward 500 Canada Wide Long Distance Minutes

I have add-on "Reward 500 Canada Wide Long Distance Minutes"Can the 500 minutes be applied to local Canada calls or only restricted to Canada long distance calls?

Need account number

Cannot sign into online account as my email is being used on a separate account

I can't send or receive messages on Whatsapp

Whatsapp stopped and now I have a message on my Samsung Android system to "Sign in to network TELUS" First the message was "Sign in to your network Public Mobile" now it's Telus. How do I do that? Everything else works on the phone except What...

Trying to pay for family member

I'm trying to pay for a family member who has lost and replaced their credit card and I need to get in contact with them, the issue is they are highly tech-illiterate and don't know how to change their account details to fix the credit card issue so...

Long Distance charge?

I have a Canada wide unlimited minutes but was charged for long distance when using it. Help?

ESIM

Is there a plan to support Esims?I unfortunately work remotely with no cell signal and fast wifi so I'll have to leave this service otherwise.

Resolved! 500 mins int bonus

Hi,I have accepted the 500mins int bonus. I will go to USA for several day. Could 500 mins be used in USA? Do I need to do anything to let it work? Thanks

Suspend my services

I just realise I forgot to recharge my old account I am not able to login my accountIs there any way I can get back same number againI already had new public mobile number

Resolved! MMS Settings for Samsung Rugby 4 (B780A)

Hi all, I've read other posts for other dumb phones / flip phones & MMS, but I can't seem to get the settings to work for mine. I can't edit APN settings on this phone, but I can set up "Network profiles". My current MMS profile: Name: Public MMSHome...

Resolved! Update message from 611

I had a message from 611 asking me to visit self serve (link provided in text) to make an update to ensure uninterrupted service. Is this legit? I logged into my account and don't see anything there about updates.

Resolved! Block data from Public Mobile account

Can I block data from my Public Mobile Account (not from my device). The reason for blocking data from account level is because I am using another eSIM with 5G data as a secondary SIM on my Samsung S21 phone. Now my Samsung phone first uses data from...

Roaming package

I just wanted to inform the PM community about my experience with the roaming package offered for US travel. I was aware that there might be limitations going in, but I was unprepared for utter uselessness of the calling package. In my opinion, the s...

US Roaming not working

A couple of days before my statement date I must have run out of minutes?? I thought it was an issue with running out of US roaming so I purchased the 15 days roaming service. Now, when I try calling it's saying I have to purchase US roaming. But, ...

Resolved! Travel

Is there an extra charge if you travel in Canada and use your phone for Canada only calling