Data STILL not working, have troubelshooted, even paid for more data. Still no resolve.

[julessu]

Hello, I"d really appreciate some help getting the data to work on my phone.  I Have been with public mobile a while and never had issues pop up until now. Currently on the basic plan with 250mb, however the data was never working. 3G or 5G would pop up on the bar (i have an i phone) but would disappear. 

I have tried ALL troubleshooting options, restarted/reseted/ re-inserted sim/ APN/ network settings, removed all e-sims. Everything. 

I purchased more data because I had a tech outage at home. Unfortunately this didn't do the trick and I still can't use my data which is unfortunate. I wouldn't have purchased it otherwise. Can someone in support please help resolve and refund my purchase? 

Thank you , Jules 

[RavingRaven]

@julessu 

Did you use a different provider Sim in your phone while overseas? If you have already performed a network reset then you need to also delete all of the VPN profiles as well in your settings.

[julessu]

lol already did this Phil but never mind. Been in message with an agent and have not had a resolution. Super frustrated that they can’t just refund me what I paid for an add on and the service wasn’t provided. 

I’d like to just be refunded and be done with it. It’s just wasting my time trying to get this sorted now and I’m happy to pay 3 times to just find data service elsewhere. I’m turned off this service now. 

[Phil_Adelphus]

@julessu   You shouldn't need to insert CS-agent with the link, it should already be in the To: field.  For the html issue, yes that happens sometimes.  Try cutting what you wrote and pasting it back.  If that doesn't work then cut the text, paste it in notes and then copy and paste it back from there.  It's an irritating problem but that usually solves it.

[julessu]

Hey Phil - i now see the private message option and had to insert CS_agent, now when i press submit i am getting this error - 

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Again i have edited the message to all possible non html and it still won't submit! it's a simple paragraph!! 

[julessu]

hey Ravingraven - data has always worked fine. i went overseas and switched to basic plan about 3 months ago. and since i really don't need data anymore just kept it at the $15 plan. Now that i had a tech outage at home i needed data and it wasn't working at all. 
I have checked all carrier settings , read the link you have but doesn't really give a resolution to try. 
There is also nothing in there about connecting to itunes but i'll look it up. thank you 

[RavingRaven]

@julessu 

Are you saying you have never had mobile data working with your iPhone? You may need to update your carrier settings. Connect to iTunes to update your carrier settings. This post explains how this works.

https://productioncommunity.publicmobile.ca/t5/Get-Support/FYI-iOS-and-APNs/m-p/323118#M162906

[Phil_Adelphus]

@julessu   Can you try this link again?  It sounds like you might be trying the chatbot instead which doesn't work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@julessu   The link should take you to a page like this, where the To: address is already filled in.  You just type in your problem and then hit send

[julessu]

Phil I have gone into contact agent and this is what I get 

OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. 

[julessu]

No problem with voice. Can call and text fine. I am on iPhone and yep have tried toggling alllll the network options. 

Another thing that’s up is that I can’t activate personal hotspot. It says to contact Public mobile. Which I’m doing now but only see a community post option - now where to send a message to an agent ..:/

[julessu]

Haha it’s fair! Thank you and I have 

[julessu]

Hey Phil thanks for the advice. However the link sends me to an empty page that just says private messages but doesn’t enable me to send a message. 

ive gone into create message - but have no idea what to put in ‘send to’ box. Seems like you have to have contacts or something. The system doesn’t really make it easy. 

I don’t see any other ways to contact support or an agent directly. Even in chat function it just times out and I have to restart.

[Phil_Adelphus]

@julessu   To contact support send a private message to them using this link to explain your problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at your community inbox, either at the envelope icon top right or by tapping your avatar for Messages if you don't see an envelope.  Agents do not normally read/respond here in the community public forum.

[BKNS27]

@julessu 

This might a dumb suggestion but check to see if Cellular Data is enabled.

[softech]

@julessu 

so, no problem with voice???

if you are using Android, any chance you have data limiter? disable it if so

If no data limiter set, change the network mode to different one, test 3G, 4G and 5G and test in different area

and also try your PM sim card in another phone