Cannot sign in my account

[Susan15]

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead  of paying $45 for 20 GB

[softech]

@Susan15 

I just checked,  turn out I cannot login either :(. Look like unscheduled system maintenance going out. Please try again in an hour

https://productioncommunity.publicmobile.ca/t5/Announcements/Access-Issues-with-My-Account-My-Reward...

[Susan15]

I'm unable to app as my cell phone is not compatible w the app so I always go internet .

[Phil_Adelphus]

@Susan15   See also this post

https://productioncommunity.publicmobile.ca/t5/Announcements/Access-Issues-with-My-Account-My-Reward... 

[Phil_Adelphus · Accepted solution]

@Susan15   You can contact customer service via this link, explain the problem to them and an agent will reply at your community inbox, either envelope icon top right or tap your avatar for Messages

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Their hours are 9 a.m. to 10 p.m. EST.

[softech]

@Susan15 

try using browser with Incognito mode to login, also try using  PM app if you have not try

if issue persists, please open to ticket with PM support

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there