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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44580 Views
  • 182 replies
  • 30 Bravos

Resolved! problems with my pm phone

yesterday I have a problem with my phone that I wasn't able to make any calls or to receive calls but the texting worked well today it's the opposite the talk is working well but the texting is not working

brochaadolf by Good Citizen / Bon Citoyen
  • 509 Views
  • 4 replies
  • 0 Bravos

Call failure all day

Unable to make outgoing calls since this morning. At first I was getting 6UM1 message but now the call completely fails.

Lina5 by Good Citizen / Bon Citoyen
  • 908 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service Can't Submit Support Ticket

HI I cant make any calls and likely are not receiving them either.  Get 6UT1 message number not in service.  Get this f or every number I try to call.  Just started this morning. Tried to submit a support ticket but the page won't let me click on any...

Phone service

Currently cannot make or receive calls in Cranbrook BC

Lucasbran by Great Neighbour / Super Voisin
  • 510 Views
  • 5 replies
  • 0 Bravos

Resolved! Airlo - e-sim and US travel

I am traveling to the US later this month and wondered if anyone had experience using Airlo for data but still being able to receive text messages from PM?  I am wondering what is best options Add-Ons or a data plan where I can use facetime or whatsa...

dmoll by Great Neighbour / Super Voisin
  • 1507 Views
  • 4 replies
  • 0 Bravos

Data not working last two days

Hey I don’t know what is happening but my data is not working. I still have data available, my husbands account is doing the same thing. This is preventing me from getting iMessages any idea what is going on or how to fix? 

Rbomb by Great Neighbour / Super Voisin
  • 404 Views
  • 4 replies
  • 0 Bravos

HOW TO SET UP NEW PIN #

I require assistance in setting up new PIN number to get into MY ACCOUNT.Please contact me at xxxxxxxxxxxxxxxxxxThank you

Sharmla by Great Neighbour / Super Voisin
  • 554 Views
  • 4 replies
  • 1 Bravos

Resolved! Problem adding US Add-on

So I tried adding the US Talk and Text 15 day add on again as I'm on the last day and it wouldn't work. I transferred $15 to the account which it seems to have accepted as payment but showed $1.95 still owing (taxes), and not before I tried again and...

BoyRacer by Good Citizen / Bon Citoyen
  • 1154 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment

Is there anyway i can get help for 1 month i cant afford to put min this month cause i been sick in hospital not working

Cormiertrisha by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 1 Bravos

Phone doesnt work

Hi, i change my credit card number last month, and 2day i can make a phone call. So i reenter my new credit card to be sure and i see the payment was preautorise... but didnt have my phone line yet!

JulieD2 by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Resolved! US data roaming not working

I have an active up to date plan which I added US data roaming (250mb) to back in mid Feb and it worked just fine for my few days in Atlanta. I flew to Japan for 10 days (installed a Mobal sim to have data over there and it worked fine) and now have ...

MsColere by Good Citizen / Bon Citoyen
  • 1857 Views
  • 17 replies
  • 0 Bravos

I cannit make calls

I was already charged to my visa ????613-xxx-xxxx Edit by Dunkman: removed personal information

Resolved! Travel Question

So my in-laws are Public Mobile customers and they are living in Europe for the winter.   They forgot that they had SMS authentication on their bank account and cannot access it to pay bills.  Anyone know of any fixes to this?  They obviously cannot ...

dmbcanada by Great Citizen / Super Citoyen
  • 986 Views
  • 8 replies
  • 1 Bravos

Resolved! Outgoing Calls

As of today March 2nd I am unable to make any outgoing calls. The message is 6MUI number is not in use.What is going on? My account is in a credit balance so I have paid my last bill.

mmrmurphy by Good Citizen / Bon Citoyen
  • 1357 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation

Trying to activate a new account, got an error code 821, tried again now it don't recognize my phone number saying it is not a Canadian phone number. Plus I tried to put in a ticket but it asks me to resister first, but I can't because looks for a pu...

jimyee by Great Neighbour / Super Voisin
  • 583 Views
  • 2 replies
  • 0 Bravos

No service for calls

My online account is active but I can’t make or receive phone calls. Please help asap! Customer service!

yaming_chen by Good Citizen / Bon Citoyen
  • 3418 Views
  • 44 replies
  • 0 Bravos

US Roaming not working...No WIFI calling

My daugher's birthday is today and I couldn't call her after paying $30 for US roaming which isn't working. She restarted her phone.  (She's on T-Mobile)She is on an iphone 11.We checked the network settings and address and it's still set to public m...

zbaker by Great Neighbour / Super Voisin
  • 825 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t add money

I bought 2 payment vouchers of 45 dollars and put the pin in and doesn’t add or allow it to add to my account 

billt7317 by Great Neighbour / Super Voisin
  • 636 Views
  • 3 replies
  • 0 Bravos

Us roaming

Just traveled thru several different usa states. bought the pm roaming package.The usa roaming worked for the most part but as I moved around to different states.it would not work at all , also would only work on t mobile networks ? anyone else notic...

Bmvanbese by Good Citizen / Bon Citoyen
  • 903 Views
  • 6 replies
  • 2 Bravos

Resolved! No incoming or out going calls

New to Public mobile as of yesterday, cant make outgoing calls and also can’t receive calls. Also no service at all while at work but got on wifi while at home

Pants007 by Good Citizen / Bon Citoyen
  • 1643 Views
  • 15 replies
  • 1 Bravos

Can't make or receive calls

I can't make or receive calls - everything else works. I do have an active plan and enough balance in my PM account for my plan renewal scheduled tomorrow. All settings are fine, I tried resetting and tried my SIM in my spouse's phone and it still di...

FGinBC by Good Citizen / Bon Citoyen
  • 1371 Views
  • 9 replies
  • 2 Bravos

Switched plan missing picture messaging

Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.

SP2 by Good Citizen / Bon Citoyen
  • 923 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting Number

After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging meHow can I fix this? 

C-town by Great Neighbour / Super Voisin
  • 720 Views
  • 6 replies
  • 0 Bravos
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