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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1876 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42006 Views
  • 185 replies
  • 29 Bravos

Resolved! Same credit card for payment

I understand I need to use a different email for each account but can I use the same credit card to pay for two accounts?

Dolphin1 by Model Citizen / Citoyen Modèle
  • 471 Views
  • 2 replies
  • 1 Bravos

Resolved! Email and password

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

Cory4755 by Great Neighbour / Super Voisin
  • 542 Views
  • 3 replies
  • 0 Bravos

Resolved! suspicious charge to my bank account from Public Mobile

I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.

DSharpe by Great Neighbour / Super Voisin
  • 1893 Views
  • 14 replies
  • 1 Bravos

US Roaming Package confusion

I bought a US Roaming bundle for talk, text and data for 15 days. I purchased it yesterday, January 17. I paid $30. When I arrived in the US, all I had was talk and text, no data. I have paid $30 for a bundle that today I could buy for $10. That's pa...

Rascal by Model Citizen / Citoyen Modèle
  • 1756 Views
  • 18 replies
  • 2 Bravos

Resolved! Account Pausing Possible?

To Whom It May Concern, Due to business reasons, I had to move to outside of Canada. I will comeback to Canada around October 2024. My account currently is suspended and will be deactivated after 3 months. However, I still have $6 funds in my account...

swp1008 by Great Neighbour / Super Voisin
  • 1575 Views
  • 15 replies
  • 1 Bravos

Resolved! new sim card

how do i change my sim card i received the new one  so how do i proceed now 

Mariogi by Good Citizen / Bon Citoyen
  • 775 Views
  • 8 replies
  • 1 Bravos

Activation

I am trying to activate my SIM card and every time I try, it says something went wrong when it gets tothe select a plan stage when it it’s trying to activate the SIM card 

cohend133 by Great Neighbour / Super Voisin
  • 432 Views
  • 3 replies
  • 1 Bravos

Resolved! P\M Phone plans cost

What does it cost for another family member to get a phone plan with his own cell phone when I already have a $40. plan  or can you add him on , or is it cheaper for him to get his own.  thank you 

babyboss7 by Good Citizen / Bon Citoyen
  • 656 Views
  • 5 replies
  • 0 Bravos

Tethering in different parts of Great Vancouver

Hello,May be someone more experienced knows the answer to the question why tethering works in one part of the Great Vancouver and does not work in another?  I routinely use (Port Coquitlam) tethering (Samsung S10e) with my laptop (System76 Lemur Pro1...

ALL48 by Good Citizen / Bon Citoyen
  • 1112 Views
  • 10 replies
  • 0 Bravos

Resolved! Friend referal

I want to refer my friend. Do I need to order SIM first for my friend?

shahbanath by Good Citizen / Bon Citoyen
  • 1261 Views
  • 12 replies
  • 0 Bravos

Really hard to read SMS spam

So I get this text message from an unknown number in the US. A few readable punctuation marks, otherwise little squares. Happens once in a while that I get a message in a font my phone does not know - usually it's in Japanese (legitimate message) or ...

Natsu by Great Citizen / Super Citoyen
  • 706 Views
  • 5 replies
  • 0 Bravos

Resolved! All mixed up!

I created an account (***.***.4915) which my son has been using. I used my primary email. So far, so good for over 2 yrs. Now I'd like to port my number (***.***.5686) back to Public. I started to set up an account so I could activate my new Public S...

mj-c by Great Neighbour / Super Voisin
  • 520 Views
  • 3 replies
  • 0 Bravos

Data Not Working

So I recently changed plans and should have more data at a higher speed and since changing upon renewal of my plan the data has been much slower and almost unusable because it’s so slow that it doesn’t work. I’ve tried plenty of things including all ...

Brady2004 by Good Citizen / Bon Citoyen
  • 470 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I move plans or cancel at anytime?

I'm apart of the 2nd cheapest plan for about 6 months.I just got a phone through work so might now want to switch my Public Mobile plan to the cheapest one. Do I need to wait until 12 months to do that? Or can I do that at anytime? Thanks

lovelyrachel by Good Citizen / Bon Citoyen
  • 1803 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral disappeared after plan changed

I recently changed my plan to the 15 GB one offered through the holidays, preciously I was on the 4 GB plan from fall 2016.  When my plan renewed today my referral discount didn't apply. My SO did the same (I referred her) so I know she's still with ...

craig91 by Good Citizen / Bon Citoyen
  • 874 Views
  • 5 replies
  • 2 Bravos

Resolved! Plan data is all wrong

I had been on the 12GB/120-day plan since 2016 and around Black Friday I switched to the new 15GB/30-day plan, scheduled to start at the end of my next billing period, which was January 17th. I checked my account on my phone yesterday and it seemed t...

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Funkagenda by Good Citizen / Bon Citoyen
  • 789 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming not working

I'm here in southern California and purchased a 15-day US roaming with PM and they cut me off after 10 days of use?  What is with that?  It has been disappointing to see how PM really isn't delivering.  Please fix my problem and make sure if you woul...

Milt by Great Neighbour / Super Voisin
  • 760 Views
  • 6 replies
  • 1 Bravos

Resolved! Voice service

I can’t get voice service at my cottage, texting is ok I spoke with port service but that said this a tech support problem, can I get some answers please

Seamone by Great Neighbour / Super Voisin
  • 561 Views
  • 5 replies
  • 0 Bravos

Resolved! Invalid Phone Number

I was trying to sign up for public mobile I have my sim and it claims that my phone number is invalid. I also got an error code 821, which is moderators need to reprovision my sim card to set it up correctly. What do I do? SIMon is no help and custom...

madiway04 by Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

Resolved! status of ticket

I changed my email and can't log in to Public Mobile. I opened a ticket 273365-552. What is the status please?

Duder53 by Good Citizen / Bon Citoyen
  • 802 Views
  • 6 replies
  • 0 Bravos

Resolved! Restart plan

I want to restart my plan because I am out of my 20gb of data. How do I do that?

Gedubz by Good Citizen / Bon Citoyen
  • 2218 Views
  • 27 replies
  • 1 Bravos

Resolved! Used phone

The money has been taken but no confirmation of the phone I purchased.

maginng by Great Neighbour / Super Voisin
  • 554 Views
  • 4 replies
  • 2 Bravos

Resolved! Forgot email address

I forgot what email address I used to sign into my account. How can I get into my account? 

Resolved! Change in Plans

I am confused, my plan got changed from the $15 per month to a $40 per month.  I did not do that change.  I remember I got a text in December from Public Mobile about free 2G of data for a month and I texted back "Yes".  Not sure if this is related. ...

Moreno66 by Great Neighbour / Super Voisin
  • 1518 Views
  • 19 replies
  • 1 Bravos

Resolved! US coverage.

I am totally confused. I am in Canada traveling to the US next month. I was going to add on some talk text minutes for 15 days but when you go into the fine print, it says US roaming’s will last 10 days. So which is it?? also it says some US carriers...

Jlop11 by Good Citizen / Bon Citoyen
  • 1147 Views
  • 12 replies
  • 0 Bravos

Resolved! How can i track my order for a SIM card

Hello ,yesterday(Jan 17),i have order a SIM card on line ,paid already,but i didn't receive the comformation email.How can i track the delivery?

liangchang by Great Neighbour / Super Voisin
  • 1126 Views
  • 6 replies
  • 1 Bravos

Resolved! change email address

Hello. I cannot log into my profile as the email address used was a 'work' email and I no longer work there and can no longer access this email address. I need to update my email address so I can login and update my credit card details also. Please h...

MKRNP by Great Neighbour / Super Voisin
  • 783 Views
  • 6 replies
  • 0 Bravos
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