Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telli...
I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have been charged. This is theft!I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have be...
I do not want to register a new phone number. I have not activated my account yet, but need to cancel the automatic monthly payments for the Public Mobile Plan I signed up for. Please advise me how to cancel any further paymwents immiediately as I ha...
I transferred my number from Lucky Mobile to Public Mobile using ESIMs on my Iphone.I used the same ESIM number used for my Lucky Mobile line when transferring the number to Public Mobile.When activating my Public Mobile line, I am able to receive ph...
I was checking my MasterCard Statement for November 2023. I found a charge from your Vancouver office on Nov. 6, 2023 for $16.95 for my account [Account ############## ].I found a receipt for this in my payment records in my account. This is fine.I ...
Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help...
I had issues adding my credit card to my account and contacted my banking agency. They said I am required to add my apartment number to my postal code when adding my card to my account. However, when adding a new credit card, the postal code only all...
Hello, I want to port out to FreedomI gave them all my account details correctly. When they tried to port, they said my account was inactive at Public Mobile. Please help me and look into my account and why it is inactive?
Hi folks,I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how. I recently used my rewards for the abovementioned add-on. In the U.S., I was sometimes connected to AT&T, sometimes to T...
My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together
Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...
How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store. I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan
Hi there,I have recently started working at an accounting firm and when signing into quickbooks, the software insists on sending verification codes via text message. I had been able to receive these texts in early October, but not since then. How c...
Hello. I am trying to activate a new SIM. I got an error after the last step saying that I need to contact customer support.When I try to contact support, it says there are no agents available. I have tried contacting them through the app and throug...
Ported last night, and I'm stuck between two phone numbers. The number I ported in is currently working for calls, the number you assign me when I set up the account yesterday is handling all text messages.I ported in from Koodo post paid. I have tri...
Advised today that my card declined today for Autopay for our second phone. Credit card details same for both and primary phone still working. Tried calling 611, asked for 4 digit pin which has been long forgotten. Using My Account or Self Serve gi...
My account have a ‘500 one time int’l LD bonus’ what is it? Can I call a Chinese number with it in 500 minutes? What is difference with another’500 minutes’ that I used 22%
I want to renew service but I want to put a new SIM card in and get a new number what’s the best way to do this ? Because if I renew service it’ll just assume I want it on the current sim which I don’t want ??
Hello, I need to transfer my number. My app is stuck to contact you and the website is also stuck to activation. I am using my other account to get some help. My number
I have a monthly subscription but i lost my SIM card. I bought a new one but nothing is happening. Is there a way to activiate this SIM card with my old subscription? I m still paying but cannot access anything
Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't ...
