Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on autopay and the payment went through. Now my line says Plan Expired even though I paid an extra 50 to try and get my account working. What is wrong here. The auto pay last month just did not work at all and I had to restart last month too...
I transferred my number over from freedom mobile but for the last week I can't send or receive from certain numbers, any idea what I should do? I already went through everything on public mobile Simon chat
I need to replace a lost phone and want to keep the same Public Mobile account and phone number. Is this possible and how do I do it?
I have set up my public mobile account and already purchased my plan. Two hours ago I got everything set up and popped the sim card in and entered the info to switch carriers to this sim card. I received a text from public mobile that there was a pro...
Hello! every month I use to pay for my SIM card and now it stopped paying online and now I have to go to the mall every month to pay and I pay 10 dollars extra taxes. My number is 647xxxxxxx and 705xxxxxxx. Edit by Dunkman: removed personal informati...
Voicemail notification won't clear.Deleted all messages, cleared data/cache, left myself a voicemail and deleted it but the notification is still there. Is there any way to clear it or disable voicemail services
Hi there, I switched to a different iphone and when i insert the sim card, i get a message that says" SIM Card PUK". How do i get this number so that i can use the sim card in my iphone? Thanks, Matt
So I recently bought my new sim card to replace the one I lost. When I went to change my sim card number, it asks me where I want to receive my verification code, it can be done by sms or by email. I naturally chose e-mail....I still have yet to rece...
I have recently transferred my wife (Rogers), and my (Bell) phones to Public Mobile. At this time we cannot send or receive text messages. The transfer was done April 30th and today is May 2. We can text between each other.
I'm on the $35 plan with unlimited text and talk. I have tried all the steps people have recommended apart from factory resetting my phone. I can't make any calls as I'm asked to top up as I have run out of minutes. Please help.
Hello, I have been trying to text to England and I after I send the text I get an automated message right from a sender named 4685 which says that I have entered an incorrect number and to try again. I had a friend who has texted to England look over...
Calling my voicemail and it takes about 45-50 seconds to even connect and get the voicemail lady to tell me how many messages I have.It is silent, no sound, no ringing, nothing, then she says how many messages I have, I hit #1 to hear it, another 30-...
card not accepted?Most of my cards are not accepted. ?Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...
Does public mobile provide an option to use phone and data in England?
Hi, I lost my SIM and do not have access to the phone number. In order to activate my number, I need to login to self-serve but I am unable to. I guess I am not using right password and so I am unable to login to the account :(.Tried resetting the pa...
I’m needing for someone to initiate a port request from a Number Barn I’ve been storing my number in. I have he account number and pin from the reseller. Thanks!
there was a charge taken from my credit card today May 2, 2022 for $12.65 but my plan should be set up for auto pay at for $25.00 plus tax. This happened last month also please fix my account and active my plan
HI, I am on a pre-paid yes, I know what this means. HOwever, it appears that Public mobile has forgot the meaning of compassion and flexibility. 1)My visa was stolen and I had to get a new card, BUT I have COVID and cannot leave the house to get the...
Hi there,My phone is getting this message when at the login screen:"SIM is now disabled. Enter PUK code to continue. Contact operator for details."If I could get assistance with this that would be great. Thank you
I'm not receiving calls or voicemail notifications. Received an email today asking about letting someone know a good time to call because they'd been trying to reach me and couldn't and I hadn't received their voicemail. Also didn't receive call to b...
When I dial voicemail, it takes about 10 seconds before the automated helper starts talking and about 10 seconds between me dialing a number to play or delete messages and the voice confirmation. This has never happened to me before and it is weird. ...
I added 300 international minutes to my plan.Arrived in Austria. Turned on roaming in my phone.My network mode is set to GLOBAL.I still don't have any data.Does Public mobile international work in Europe?
Hi everyone, I made a Canada-wide "Add-ons" 500 minutes purchase a few hours ago, but the service doesn't show up on my account and I still can't make calls. I need to contact a healthcare provider, and it is not a toll free number. I noticed that th...
I am a new subscriber. I decided to move to public mobile because of this promo code 12MONTHS2GB. I am yet to receive the offerYour email was received and is eligible for this offer.Activate today on any plan $25/mo+ using the promo code 12MONTHS2GB....
Got a new sim. Put it in the phone. It won't call. I keep trying to activate it but says invalid.
I'm locked out of my online account and cannot get back in question that was set up as the secret question is not the one I set up originally I have my password and it's not working I was just in my account not more than a couple days ago can you hel...
Hello,I have a old "unsmart" flip phone Samsung Model #SGH-S275M. Since I cannot seem to activate the compatibility tool, can someone please let me know if my phone model is compatible. Many thanks!Fran
hello im currently out of country and was thinking of suspending this number for a couple months. would that be possible? if yes, how do i do that? if yes, will i still be able to use that number on whatsapp? thank you.
Here is a nice, juicy, easy question for this fantastic community: if I'm an Alberta-based Public Mobile client, will my phone work fine while travelling in Nova Scotia? Do I have to worry about roaming fees or anything weird?You're welcome, rack up ...
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