Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My activation failed while installing the eSIM, and I am frustrated with Public Mobile’s customer service so I cancelled my subscription. I will be staying with my previous provider, but I would like to request a refund, given I never installed an eS...
Hi. I switched to public mobile from virgin yesterday. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I called virgin and they said that public has to re init...
Hi,I bought this plan and eSIM, and then the system tells me that my eSIM is not working. I have been trying to get support since yesterday, and no success. Today, I created two tickets and still no answer. I may better request my refund.
Hello,My sister is trying to port her phone number during activation through the PM app, she's at the part where you put in the IMEI number. But when she puts it in correctly, she is unable to hit to "Continue" button at the bottom.The continue butto...
Hello,Just wondering when you signup and ask for the sim to be mailed out, does the reoccurring monthly billing begin when you registered your account or when you activate your sim within the public mobile app?
Hi My activation failed and I'm stuck in a loop of logging in. i can't even get in touch with customer support because of that. Who can i talk to? Thanks!
Hi, I am not able to login because my simcard is not working. I couldn't get OTP and when I press confirm for full access, there is no option to get OTP by email. How can I go to my account and activate ne simcard?
I subscribed my plan almost 2 weeks ago,but I did not receive my SIM card.Today I bought one SIM from Telus local store.How can I get my $11.3 SIM card cost back?
I got a problem at step 6 - Subscription not activated. I have this problem more than 24hrs and nothing changes.Now I have "chatr" and want to change it for public mobile.And I didn't get sms with change request.Plz help me
I need to help a family member port a number that requires CS Agent assistance. But to minimize disruption of the number, I'd prefer to complete the porting process after 6PM EST. Per subject, what hours are CS Agents active? I tried asking the bot, ...
Hi, Im don't know why but im not able to see my profile or use data
Hello. My account number is 7213. I purchased a plane( 4G , 40GB). It is deducted from my card twice . once 36.80$ and once 39.10 $
Hi all, I just signed up for the 5g / 40 gig offer, and my phone only seems to be connecting at LTE speeds. My phone is a 5g phone (Samsung Galaxy S21 5g) but I can't seem to link up at 5g. I'd welcome any input from those smarter than I to figur...
Hi, I'm looking to switch from Virgin to the $34/40gb 5g promo but I'm a little confused as what the next step is.I can see that I need to register an account and order the sim card but at what point do I transfer my number? I've made it to the check...
Porter number in from Koodo during activation, and it does not appear to have worked. The app hangs at the SUBSCRIPTION NOT ACTIVATED screen. I can't even try to get a new number for the SIM, and then port after, since that's the only screen I can se...
Hi There, I just bought a Sim card and made an application, I want to activate my subscription, but every time I log in, I got out of the web/app and find the following message.WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a syst...
Porter number in from Fizz, doesn’t appear to have taken. Currently have an active Fizz line and a Public line and my phone number is still stuck over with Fizz. Text messages and phone calls obviously not working as a result. It’s been about 24h now...
I have an issue with porting and sent a message to CS admin and have not gotten back to me. I need to get my phone sorted out. Ported from Virgin to Public Mobile, but number still says it belongs to Virgin. Also, unable to receive calls, can only se...
Hello PM Community,Hoping that someone will be able to point me in the right direction. I ordered a PM SIM and received it in the mail. I attempted to activate my subscription and port over my number from Zoomer.I did this on Friday and during the ...
Hello.In the last month I've noticed a lot of legit responses are being deleted by the system. There are no fowl words, no bad links, only Public Mobile links if used and all answers are legit. This keeps happening and I've reported it over a dozen t...
I purchased a 15 day usa add on of talk, text, and data yesterday. I've reset all systems. I've turned things off and on again. I've restarted phone. I've tried AT&T and t-mobile. The data image at the top of my phone is on and showing a network w...
I’m a new customer to public mobile and signed up for a Black Friday plan for 5G. Checked the coverage map and my city is well covered (Saint John, NB). I have an iPhone13Pro and switched caller voice & data to “5G on” and data mode to “allow more da...
Hi,I am having two issues:I signed up using a referral code but I do not see the $10 one-time credit posted to my account.The sales tax for my plan is showing as ON when my address is in AB.Can you help resolve this please?
Public mobile says it assignment a temporary number while porting my old one, but I am stuck on "SOS" mode. Any idea how to get around this?
Hi there,I have been a loyal client of Public Mobile since October 2016, with your grandfathered plan in which I pay (before credits and rewards) $120/90days for 12 GBs of data at 4G speed, unlimited provincial calling, international text messages, e...
I was. An change my son's plan but can't remember what email I used
Hi all,4 days ago I switched to Public Mobile with the Black Friday. My account is all setup, I can access my account with Public Mobile App. But my iPhone can’t connect to the Mobile Phone network. I’m always in SOS mode, no connection.I did all wha...
Hey everyone! Have you switched to an eSIM for your phone? With PM or another Carrier? What tips do you have for making the transition smoother when traveling in the US? I’m particularly interested in avoiding disruptions when transferring from an o...
