PUK Code

[Blunked699]

So I created this account because I am currently unable to sign into my other account due to the fact that it keeps asking me for an eversafe ID code that it is texting or calling to me both of which I cannot accomplish because I need the PUK code to unlock my SIM card, somehow I entered an invalid code three times after restarting my phone the other day lol so no one will seem to give me this code and I can't sign in to my real account to ask for it so I'm kinda stuck wondering what to do, even if I just replace the sim, in order to associate it with my phone number I'll need to sign in which will require the stipid eversafe ID code to sign in which is again impossible So if you guys could point me in the right direction to figure that out that would be great.

[Blunked699]

Thanks sent from that direct link, explained the situation and gave the personal identifying info that might help them not have to ask me 100 questions to verify my identity lol thanks for the help, in response to the first guy, unfortunately no I don't have access to the e mail, I meant to change it the past few times I paid my bill, but I didn't because "I have access to my phone number, nothing could go wrong there" right 🤦😂😂

[Dunkman]

@Blunked699 

If you have access to the email associated with your PM account, you should be able to get 2FA email code sent and then access your account.  Then you could submit ticket to CSA help to get PUK code.

Click on "Didn't get the code" link and it should offer email 2FA code:

[Chalupa_Batman]

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@Blunked699 wrote:

So I created this account because I am currently unable to sign into my other account due to the fact that it keeps asking me for an eversafe ID code that it is texting or calling to me both of which I cannot accomplish because I need the PUK code to unlock my SIM card, somehow I entered an invalid code three times after restarting my phone the other day lol so no one will seem to give me this code and I can't sign in to my real account to ask for it so I'm kinda stuck wondering what to do, even if I just replace the sim, in order to associate it with my phone number I'll need to sign in which will require the stipid eversafe ID code to sign in which is again impossible So if you guys could point me in the right direction to figure that out that would be great.

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Hey @Blunked699 

Contact customer service with the following link and you can get the PUK code that way.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.