Can’t add money

[billt7317]

I bought 2 payment vouchers of 45 dollars and put the pin in and doesn’t add or allow it to add to my account 

[esjliv · Accepted solution]

@billt7317 - you can add vouchers by either 611 (as @JK8 mentioned) or through your My Account. Which method did you try? If you had too many failed attempts, it may have locked up that voucher number. Waiting for a bit to retry should help.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

If issues persist, submit a ticket to CSA for assistance to have them help you add them.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JK8]

@billt7317 

Try adding them by calling 611 from your phone.

[hairbag1]

@billt7317 

some vouchers aren't "activated" until 12 hours after they're sold. Try later.

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