Can’t change subscription

[Wtes]

You guys charged me and I can’t change my phone plan.  Not a payment issue. Please don’t charge me money if you will provide no service

[Yummy]

Some plans are not available to every customer. ONLY plans you see on your account are available to you. In most cases you cannot downgrade your plan but only upgrade. If you decide to change plan to any of available plans, do change plan on next renewal so you do not overpay for your service.

[hTideGnow]

hi @Wtes 

did you try reboot the phone and Reset network settings?

if same, ask PM support agent to help.   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage