hi @faithypants
PM is prepaid and only provide refund if there is problem with activation. If that is the case, then ask PM support agent by message. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
But if you used the service for couple days and do not like it, you can try to port out your number to another carrier before your current cycle , or you can turn off Autopay from My Account so PM won't charge you again
