Switch from esim to physical sim

[Alihabeeb]

I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased. 

[computergeek541]

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@funpig1 wrote:

@Alihabeeb 

Open the App. Tap Account and select Change your SIM card.

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As the customer's service has never worked, the customer will not be able to get into the Self Serve account to do this.

[hTideGnow]

hi @Alihabeeb 

at this stage, you won't be able to make the change yourself, you need PM support to help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Phil_Adelphus]

@Alihabeeb  I think if you are in the process of activating a new account with Public Mobile and had opted for esim initially, you will need to contact customer service to change to physical sim.  You can send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Yummy]

Go to Profile where you can do:

- Change phone number

- Change SIM number

- Transfer Phone Number

[funpig1]

@Alihabeeb 

Open the App. Tap Account and select Change your SIM card.