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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 621 Views
  • 17 replies
  • 17 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66351 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70437 Views
  • 180 replies
  • 32 Bravos

Didn't get my points

I subscribed to the 50GB 5G plan under the 3 month option and never received my points. I've now switched plans to a lower one because I didn't need the data anymore and I've received the points from that one, but have never received the ones for the...

Kurteous by • Great Neighbour / Super Voisin
  • 1101 Views
  • 5 replies
  • 1 Bravos

Resolved! coverage

not bad all the way from Saskatchewan down I-29...49/40 to Mississippi then in town in Starkville Ms weak spotty coverage????  This is a university City of considerable size but crappy weak coverage. Does not make sense?? Why here???

juantermy57 by • Great Neighbour / Super Voisin
  • 1167 Views
  • 6 replies
  • 1 Bravos

public mobile points

If I use my points to buy extra data, does it expire at the end of the month like my monthly allotment of 250mg or does it stay on my cell phone until i use it?

kibble1 by • Great Neighbour / Super Voisin
  • 676 Views
  • 3 replies
  • 0 Bravos

Resolved! Public Mobile has lost my billing (credit card) info

I just logged in to pay and add minutes to my plan. I was prompted to provide my credit card info which was already registered in the system and my last auto billing, to my credit card, went through on October 25/23!? Then when I clicked this prompt,...

martinmcgreal by • Great Neighbour / Super Voisin
  • 1246 Views
  • 6 replies
  • 1 Bravos

Voicemail Indicates 1 Message on New iPhone 15 Pro

I recently bought an iPhone 15 Pro (previously had a iPhone X) and noticed the Voicemail icon indicating I had 1 message.  When I check my voicemail, the response says there are no new messages. Interestingly (or maybe not), our second iPhone 15 Pro ...

GSA by • Great Neighbour / Super Voisin
  • 2594 Views
  • 4 replies
  • 1 Bravos

Super slow data

Hi Today my data is super slow and I can’t even open google. Then, there is one minute, I would have my normal data speed. I will get 28 messages. Then I got none the most of the day. I am wondering what it is going on with my data? 

Banity2013 by • Great Neighbour / Super Voisin
  • 637 Views
  • 2 replies
  • 1 Bravos

Resolved! US roaming is not working

Hello, I paid for talk, text, data. I'm in South Carolina and text and talk seems to be working, but data doesn't. Some apps seems to work like Telegram but my GPS or Google maps, or Google, or Instagram or social media don't work. It didn't happen b...

Winegrape by • Great Neighbour / Super Voisin
  • 2166 Views
  • 5 replies
  • 1 Bravos

Resolved! Subscription ended

It says ended Nov 2 even though I just paid.  Please help @CS_Agent 

loonger by • Great Neighbour / Super Voisin
  • 1591 Views
  • 7 replies
  • 1 Bravos

Resolved! Number transfer failed

Hi,My number failed to transfer and I am unable to fill the form on the community to get this issue fixed. Can you please help @CS_Agent.

Mizuki by • Great Neighbour / Super Voisin
  • 552 Views
  • 1 replies
  • 0 Bravos

Resolved! I am having trouble setting up my new account

I am having trouble setting up a new account.  I believe it has accepted my payment, but I have not been asked about porting my old number over from my previous carrier.  An now when I login, the system thinks I am in the middle of signing up.  It re...

pjfcurran by • Good Citizen / Bon Citoyen
  • 3035 Views
  • 11 replies
  • 2 Bravos

Port

How can import my number 

journy by • Great Neighbour / Super Voisin
  • 606 Views
  • 2 replies
  • 0 Bravos

Resolved! New subscription expired in 20 minutes?

Hello, just signed up with Public this evening. I paid the subscription fee, changed over my existing phone number. Now when I log into my account it says my services are on hold and I need to re subscribe and pay again? I already paid 20 minutes ago...

Fossy83 by • Good Citizen / Bon Citoyen
  • 2468 Views
  • 12 replies
  • 3 Bravos

Activation issue

I tried using the esim but my phone isn’t working.  SOS is showing where Public Mobile should be.  My phone number is 1-###-###-####.

Newfiegal58 by • Great Neighbour / Super Voisin
  • 649 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming addon not showing up

I just purchased a US talk, text, and 3Gig addon but it's not showing up in my addons.I can view the receipt.

beakbird by • Good Citizen / Bon Citoyen
  • 2493 Views
  • 11 replies
  • 0 Bravos

Resolved! lost sim card

i want to replace my sim card, and im not able to get the code from text to log in online.

jad361 by • Great Neighbour / Super Voisin
  • 494 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost phone, cannot access account

My husband, who also has a public mobile account, lost his phone.  He cannot get into his account because he does not have an eversafe id, and he is texted on the number of the lost phone with the code to input.  It gives no option to send the code b...

Doodler by • Great Neighbour / Super Voisin
  • 1206 Views
  • 4 replies
  • 0 Bravos

Resolved! Help.

I just subscribed today. I chose the 15 dollar plan. After i got my esim activated on my phone. I changed my mind on my subscription. I want the 5g one. When i tried to change it on the app. It said i had to pay the full balance of 47. When i was hop...

Pam16 by • Great Neighbour / Super Voisin
  • 825 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Not Activated

I'm trying to finish setting up my eSim and my account is currently stuck on Step 6 of 6: Activate "Subscription Not Activated" and to Get Support. However that seems to be going in a circle to no avail and I have messaged the CS_Agent.

Lcoghlan by • Great Neighbour / Super Voisin
  • 1516 Views
  • 5 replies
  • 1 Bravos

Account

Can't login to my account I tried everything me and my wife got our public mobile numbers the same day years ago. I was able to change my wife's plans but mine I cannot. I tried logging in with forgot pass and email and created a new email also. Just...

Enyaw by • Great Neighbour / Super Voisin
  • 616 Views
  • 2 replies
  • 1 Bravos

Resolved! US talk not working

I am in the US (Montana) with a voice, text, data add on. Data and text work fine but no voice. I have tried changing from AT&T to T mobile, tried going from LTE to 3g (no 2g option) but nothing seems to work. Also tried switching it off and putting ...

Kootenaigirl1 by • Good Citizen / Bon Citoyen
  • 3472 Views
  • 22 replies
  • 0 Bravos

Cant login in

Hi there, I received a new credit card. I need to update my current one. I have the proper email. However it keeps telling me when I go to login to finish activation.??HELP

Kimgr by • New in Town / Nouveau en Ville
  • 676 Views
  • 2 replies
  • 0 Bravos
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