Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone, I added $15 for 300 minutes of international calls to my plan. Now whenever I call my brother in Egypt it keeps telling me that this number is not correct !! Am I missing any step to activate the $15 add-on ? Thanks, Ahmed.
I Had $7.00 balance on my account and I bought $10 & $20 to top up my account to pay for my April service. Much to my surprise, the funds were applied leaving $2.00 but no service on April 2-4 I just bought $40 so I could have services so, I'm wonder...
You guys took my payment but my account still not reactivated
iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where is my phone?
Why isn't my autopay being applied? I registered on 4th September.
Hi, I moved to a different area code a couple of months ago, and I'd like to change my phone number at some point, so that I'll have the local area code. I know how to do this (Self Service, Plans and Add ons, Change Phone Number) - but I have two q...
Account is locked. Please unlock
I am in Hawaii trying to check massage but needed password, I never have to put password on checking massage at home Canada,anyone know why?
When I put my existing SIM card into a new cell phone, message asked for PUK code.
i changed my credit card, i paid two days late. you cut down my service. then i paid again. now my balance is $30. my phone still can not work. they asked me to activate my account. i can not activate my account online, i need your help.
The auto payment didn’t charge until end of April 1, so I couldn’t use my phone. So I called *611 to make payment, now my credit has charged twice. $13.44 and $16.8please refund $16.8 next payment please do auto payment a day prior to avoid suspend m...
Someone please help i dont know the master code or the network unlock pin
Made a payment but my service still off
I received a notice that payment was not received but I am on auto payments. I paid again as I thought there was a problem as indicated through the message. My phone was also suspended until payment was received. I now see that both auto payments an...
Hello all, I"m out of the country, returning in couple of weeks, I had paused my phones for couple of months online in self serve as public mobile does not roam here internationally.I'm trying to re-activate my two phones online, but the submit butto...
Why is there a 24 hour delay before i can add another extension on my us roaming
I recently started a new account. I remember my number, but not my email or password. Any way I can get this information? Any way I can actually call customer service instead of talking to the bot..
My PlanThis plan includes: -- 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US $50/month. I took a vacation in the states and I just tried texting back home and I got a text saying "Sorry, your plan does not incl...
Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?
Hi all,I'm having trouble making a manual payment on a suspended account. Trying to make a $10 payment with the credit card on file. The first indication something was amiss was that it didn't calculate the tax after putting in $10 in the Amount bo...
Went to store and she rang phone got home does not work.
Hi I received a text from Public mobile saying my plan has expired due to insufficient funds on April 01, 2022. My wife and I both are under autopay for public mobile services and she told me she received a text saying our bill is autopaid and reward...
I purchased the plan with 8.5 GB of data in Canada and 2 GB of data in the US. I know the plan has been discontinued, but am I grandfathered with the US data until I give up the plan? I would still like to have those 2 GB of data in the US, but if ...
I paid my sons phone bill and his plan is not working
My account was suspended due to auto payment didn't go through. I updated my auto payment information and paid the amount due, but I still couldn't use my phone and my account is still suspended. How long do I have to wait to reactive my phone?
I lost my phone a while back so I purchased a new SIM card and got a new number. But now I realize that I really need my old number back and it is still available because it says it's out of service is it possible to get that old number back somehow
Hello, I set up my autopay (plan 25$) in November 2021. So far it was working and the payments were automatically taken from my debit card, but a few days ago I received a message that my plan expired. I don't understand why. I also tried to pay for ...
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