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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I want to change my current plan to a boxing day plan

I want to change my current plan to a Boxing Day plan, as seen below and would like help to do so, also if you could answer just how long that price for the Boxing Day plan would stay applied that would be really appreciated!

lost phone and can't login to report lost

I try to login but the verification options I get are only text message of the code to the lost phone or voice message to the same phone . Now what??

Calling and receiving calls not working in the U.S

I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also, I even paid for a roaming plan to see if that would help for the time I will be in the ...

Subscription offerings not showing

Why am I only able to see the 3g plans from my account? If I log out I can see the other offerings, but not when I’m logged in and under the change plan link.

Cant receive call or text message after activate the SIM card

Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...

Referral code at registration

Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks

Resolved! International Calls not Working

Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?

Resolved! How to confirm if im eligible for public mobile

Hi there, I want to confirm im eligible for public mobile before i switch from fido. I have an apple SR I also want to confirm my number will be able to be ported.

processing payment

I have been trying to process payment all day but it keeps saying unable??

Resolved! Esim purchase for existing cx

Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...

Resolved! Request QR code for eSIM

the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks

Resolved! Add ons

I accidently added a US add on. I don't need it until January 7th.

Resolved! 5g sim

How do I upgrade to a 5g sim?

Can I keep multiple numbers under 1 account?

Can I keep multiple numbers under 1 account with public mobile? If yes how ?? I didn't see any option.

Resolved! Esim disconnected from iPhone

I have no clue how to reconnect it. I JUST paid my phone bill idk why it’s not connected anymore, I cannot receive or make calls/texts and my data also isn’t working and customer support just gets a 404 error, please please help

number transfer to Public Mobile

My account with Public Mobile was activated on Wednesday Dec 27, but my request to transfer a phone number from Freedom failed. May you resubmit the transfer request please?

Subscriptions

Why don’t I have any 4g or 5g pkan offers in my account?

Boxing day plans for existing customers

Can anyone at Public Mobile help me or others that are loyal customers get the new susbscriber only plans? Existing customers shouldn't be left in the dark shame on you public!

Unable to add credit card info as payment option

Every time I try to add my credit card information as a payment method it gives me the error message: "Sorry, we’re not able to process this request at this time. Please try again later.". My card has definitely been used before in-person and online,...

Resolved! Hotspot not working again.

I'm having the exact same problem as at the beginning of the month today. Anyone else?

New Activation

I just joined today. It said it may take up to 5hrs to activate. It’s been over 5hrs and I still have no cell service. At the top corner in my phone it says SOS.

Can't receive inbound calls after transferring number (after 5 hours)

Any inbound calls go straight to voicemail. I've recently signed up, and transferred my number from Rogers. I confirmed the transfer with the Rogers SMS. I've also waited 6+ business hours since initiating the transfer.I can't submit a support ticket...

HOW TO SIGN UP WITHOUT A CREDIT CARD??

HOW TO SIGN UP WITHOUT A CREDIT CARD??HOW SIGN UP WITHOUT A CREDIT CHECK?HOW TO PRE-PAY ?? edited by computergeek541: categories corrected

Where do I find when my 90 days subscription on hold expires?

I am out of the country for 6 months and have put my payments on hold, but I cannot find anywhere in my account what date my 90 day limit expires whereupon I will lose my number if I don't resume my subscription.Surely this information should be a lo...

upgrade from $15 plan

I haven't ever had to buy Data. 250mb is fine. and only buy minutes a couple times a year. If PM wants more money from me I would consider upgrading to the $24 /4GB plan. why isn't it available to customers like me ? I feel if PM targeted users like ...

Why can’t existing customer transfer to the boxing week offer?

Boxing week offer has $34 for 50GB, but when I select change subscription, it doesn’t show up.

Resolved! Unable to see some plans after login when try to change subscription

i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion but when tried to select it ask for login and upon login it says i already have active subscription and does not let me choose the pla...

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