Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,My UK minutes add-on usage is not showing that I have used about 30-40z I have 600 still showing.Thanks in advance.John
I want to log in and change my credit card payment but I wasn't able to log in and had to verify email but my old email is not getting the code.
Hello , after I created my sons account and added my referral code to his account, it dawned on me I don't remember pushing the add button when I put the Promo code 12MONTHS12GB to my account creation earlier. Can someone insure that this happened ?
Hi, This isn't really a Public Mobility problem, at least I don't think so. I am receiving 2 text messages every day from 1817@nadaschool.edu.sa. I've never opened one of them. Strange, but during my entire time with Public Mobility, I've never re...
I wanted the promotion of 20gbs for $55 but after I paid and it was applied to my account, it only says I have 10gb so the promo didn't go through ? I would like the other 10gb of data with the plan that I tried to purchase
Hi, I have referred my niece to use Public Mobile service. When she registered she used my referral code. Why do she and I not get the reference rewards?
I just switched to PM, both my younger son's I want to bring with me so I can also get the rewards. For some reason my credit card is not working for them , any reason why?
I can receive SMS but not send them. I've never had this issue before I feel like maybe it's related to Mass texting? I was able to send text just recently on this phone I've tried resetting network settings reset settings and factory reset but to no...
My wife created her public mobile account with her employer's email. Since the creation of her account, her email has changed and she no longer has access to the email she used to create her account. Due to this, her account has been suspended due to...
Have been trying to log in keeps telling me page is expired or o data sent. I've tried going in through goggle and internet no luck. Any ideas
For payment
how do I find my account number
Hi!I've got a trip to Indonesia coming up real quickly here, I'll be fine for a month, and I'm looking to find the most affordable plan/service I can get through you guys. I don't need anything extensive, simply being able to make a phone call when n...
I couldn't find a clear answer, so thought I'd try here. I want to protect against port-out attacks and similar security issues by having a SIM PIN. When I was overseas, the SIM PIN where I was came automatically activated and you had to enter it any...
I got a new Credit Card because it was expiring. So I need to update my card for per-authorized payment here, right? This is what I am doing;Payments / Manage Payment Method / Update Card Information then this screen comes up; I enter CC number, Expi...
Anyone else notice that Public Mobile doesn't calculate taxes correctly? I tested this with a small payment to my account:Big fat rounding error here... As we can clearly see, 1.08 + 0.05 + 0.06 should equal $1.19, not $1.20. PST/GST should be rounde...
Im set to travel to Brazil for 2 months....will my phone work there?
Suddenly SIM card stopped working and on my phone shows sim card error
I have been charged twice a month for two month, but my payment data only shows one. I only have one account. But my Mastercard has been charged twice. once on the 16th for for 22.40 and again on the 28th for 35.84 (which is correct)BUT WHERE IS THE ...
How do I cancel my account?
I had 2g Bonus Data in my account. I used some of them but still have rest of them when I checked a few days ago, but now disappeared.
Hi, When I log in I see 0 usage either mins or MB however it's not the case when I go to usage history. It clearly shows it's not 0
On August 21st I put in for a plan change at the end of the cycle. The plan didn't take effect and now the plan I signed up for is no longer available. HELP PLEASE!
I have been online for over an hour, seeming to go in circles. I'm pretty clos
I purchased 3G plan for 2 months, no data could be used after leaving office and home where there had wifi. Then I paid for 4G 2 days ago, still no data when I went out from home.
When I ported my number from Rogers to Public Mobile my phone was broken and I didn’t receive the text message from Rogers to validate the porting of my number so they cancelled the port. Now they want Public Mobile to send another request to them so...
Purchased 10 day plan for US, then came from BC to Oregon and am on AT&T. My Galaxy A5 seems to have lost all my notes, back up did not restore. Samsung says it's a carrier issue. Any ideas out there??
Speak to customer support
Paid for 2 10 day unlimited texting and international calls but haven’t used one minute because it doesn’t work here the USA. Why not??
For days on end I can't get into my account. I even reset my password but it doesn't matter; neither it, nor the old one work. It's beyond annoying. Like Telus is doing it to make us move out of the service (frustrate customers until they have to mov...
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